Europcar Reviews

Name: Europcar
Rating: 1.18

1.2 Rating 175 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

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Metrics

1.2

Based on 175 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Europcar 1 star review on 8th March 2024

Dimi

Europcar 1 star review on 17th February 2024

Anonymous

"Comenzar\u00e9 diciendo que esta compa\u00f1\u00eda es muy poco seria sus directivos realmente no saben lo que est\u00e1n haciendo al permitir estos cobros ocultos pareciera que ganan m\u00e1s , pero su reputaci\u00f3n es deplorable y cada d\u00eda la gente mediante los comentarios ir\u00e1n rentando menos sus autos , se trata de dar un buen servicio al cliente y si quieren solo tienen que poner claramente en los contratos el cost\u00f3 de entregar el auto de una oficina a otros aunque sea en diferente pa\u00eds dentro de la UE. , las millas eran ilimitadas, deje saber a las dos representante que lo iba a rentar en Madrid y lo devolver\u00eda en Lisboa europcar , al entregarlo pregunt\u00e9 si deb\u00eda alguna diferencia y me dijeron que no , hay una llamada que hice y que supuestamente fue grabada pues fui avisado por el sistema ante de hablar con la 2 representante Donde le dije que entregar\u00eda el auto en vez de las 8 am a las 2 pm del mismo d\u00eda y PREGUNT\u00c9 SI TEN\u00cdA QUE \r\nPAGAR UNA DIFERENCIA , la respuesta fue que no , entregu\u00e9 el auto y sub\u00ed al avi\u00f3n hacia Miami y al bajarme 9 hr despu\u00e9s vi un mensaje de mi tarjeta con un cargo por 2692.66 que fue declinada pues usaron la information que puse en el website para rentar el auto , despu\u00e9s hicieron 1 cargo por 1084.00 que pas\u00f3 y otro m\u00e1s del mismo monto que fue declinado . Todo esto fue sin mi autorizaci\u00f3n, he le\u00eddo la factura que firme varias veces y en ning\u00fan momento hay algo que diga que tendr\u00eda que pagar esa suma , de haberlo sabido me hubiera subido a el avi\u00f3n que yo ten\u00eda reservado de vuelta a Lisboa , me hicieron otro cobro por un supuesto aparcamiento Europcar por 174.90 euros que no se por que . Despu\u00e9s de reclamar a la tarjeta intentaron hacer otro cobro de 2897.71 que fue declinado por mi tarjeta y que tampoco sabr\u00eda porque pues es m\u00e1s alto que el primer cobro y si hubieran cobrado este entonces tendr\u00edan casi 4000 euros m\u00edos de su lado y la factura ladrona es por menos . Voy a mantener informado a todos y juro que escribir\u00e9 en cu\u00e1nta plataforma pueda mi amarga Historia con esta compa\u00f1\u00eda EUROPCAR LADRONA \u2026"

Europcar 1 star review on 12th January 2024

Abel Ortega Peraita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. No matter what they promise, they will not deliver when it comes down to delivery. Then they will just fob you off every time you email them. Dreadful service. Dreadful people.”

Helpful Report

Posted 1 year ago

“So sad that with many things going excellently, this company chooses to ruin the experience at the end. Pick up my car in Rome, Car was beautiful, new, and awesome. Car worked flawlessly and all was great. I returned the car in Florence Italy. It was due back by noon as stated on my rental agreement. Althought difficult to find, I found the return location returned the car, and was told everything was great. Later I recieved the receipt and was charged an extra day. I did return the car at 21 minutes after noon. I contacted them and was told that they have a 29 minute grace period so I thought I would be fine. But they then told me that I left the garage in Rome 15 minutes before noon so I was over the 29 minute grace period. Only problem is my reciept said return car by 12:00 noon. I returned it with more fuel that I left with, but they will not try to handle this in a fair way. Basically they only wanted to capitalize on a full day charge for an additional 7 minutes. Worst Customer service ever. Great car...... Horibble people in the billing department. Not even considering all the other add on charges. Way to ruin a perfectly good experience.”

Helpful Report

Posted 1 year ago

“Use this company at your peril. First the positive part: I experienced easy booking, fair prices, good cars, friendly staff. Now the terrible part... Their accounting system is stuffed; it keeps taking money out of my account illegally. I was double charged without explanation no less than three times. I had to work out for myself what was going worng with their system, then tell them to fix it. They were still unable to stop it happening so I had two choices - either cancel my credit card and get a new one (major hassle), or instruct them to remove my details from their system under threat of legal action. I chose the latter and after 3 months it seems to have worked, but I am still keeping a very close eye on my credit card statement in case they have not done what I instructed them to do. Not even the slightest hint of an apology from them. I feel really sorry for their staff at the depots, who were friendly, efficient and helpful. I hope they find jobs working for a better company.”

Helpful Report

Posted 1 year ago

“Worst customer service. Spent 3 hours on the telephone. Still haven't resolved my issue. Wouldn't recommend.”

Helpful Report

Posted 1 year ago

“I was charged for damages on a car I supposedly returned in Madrid while I was still renting it in Malaga. Customer service never helped and after a month my credit card was charged. No reply from customer service so I had to fill a legal complaint”

Helpful Report

Posted 1 year ago

“Hired a car from Malpensa airport for 11.30 pm turned up before that and the office was shut . Was left stranded so had no option to hire a car from Sicily by car . I emailed customer services no reply so went back to the europcar office today spoke to Davide who said I cannot refund you for your rental strange they accepted an online booking for 11.30 pm as our offices close please contact customer services , i said they are not replying he said I cannot email them . I feel robbed paid car hire and fully comprehensive online . Basically paid for two cars .”

Europcar 1 star review on 18th October 2022

Helpful Report

Posted 1 year ago

“Awful experience car was of low quality and very inefficient on fuel On returning the vehicle europcar removed over £200 from my account with zero warning , claiming it was for damages. Absolutely false accusations BE VERY CAREFUL IF LIKE ME YOUR INSURANCE COMPANY GAVE NO ALTERNATIVE OPTION FOR CAR HIRE. TAKE PHOTOS OF VEHICLE INSIDE AND OIT ON RECEIVING, INCLUDING FUEL GAUGE. DO NOT SIGN ANY DOCUMENTS WITHOUT ENSURING EVER SMALL STONE CHIP OR DENT IS DOCUMENTED. DO AGAIN BEFORE RETURNING. DO NOT USE IF YOU CAN AVOID”

Helpful Report

Posted 1 year ago

“A 365 € fee for a rental of 200 € for a clear booking error. Customer service says "nothing can be done.” How can you take away from a small family in these hard times???? Eine Gebühr von 365 € bei einer Miete von 200 € für einen eindeutigen Buchungsfehler. Der Kundenservice sagt: "Da kann man nichts machen". Wie können Sie von einer kleinen Familie in diesen harten Zeiten wegnehmen????”

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Posted 1 year ago

“Charged us for insurance, took 700 dollars off our card for upfront booking. Refused to accept booking. Said we have to pay 400 dollars more, or they wouldn’t give us car. Made us wait for an hour. We showed them booking with insurance through Expedia, they said it is not their problem. We shouldn’t have gone through Expedia. Con company.”

Helpful Report

Posted 1 year ago

“We didn't even rent the car (we paid for it in April) in the end but still haven't received refund for the 400 euros we paid (it's now almost October). We cancelled well within the cancellation period and still nothing - even though I have emailed and rang so many times. I have no option but to take legal action as they will not get away with this! I urge you to NEVER use them. I am amazed they are legally operating - they need to be sued. ZERO STARS other options out there. Just read the reviews - they speak for themselves”

Helpful Report

Posted 1 year ago

“Europcar at Amman Airport. After returning the car and receiving the vehicle checklist from their personnel, at the counter they notified me that "there is extensive damage to the windscreen", that "the full windscreen needs to be replaced", and that "it is a special windscreen that can only be obtained from a special supplier and thus is more expensive". When I demanded to see the damage, there happened to be none! Yet, the owner kept insisting that the damage was irreparable, that the windscreen needed to be replaced, and that they would take it from the deposit without my agreement. Thieves. Avoid at all costs. They also kept the deposit in full.”

Helpful Report

Posted 1 year ago

“Made rental reservations for Fox Rent A Car (Guayaquil Ecuador Airport)on the Expedia site, Fox car rental is owned by Europcar. The main reason I picked this company is it offered unlimited miles, I even showed them this when I picked up the car and paid at the airport. When I returned the car they tell me that I owe $430 for going over the miles as its not unlimited. I asked for a mgr/supervisor so I can discuss (no Mgr to call or speak to I was told), since the rep that was there said she it was expedia's fault because they had an error on the site. She also said I have to pay or she will call airport police and I won't be allowed to board my flight home. I paid so I can get back to the US and dispute with Corporate, Expedia and Amex. When I tried looking for a contact # for Europcar Customer Service, there is only an email, which proved to be useless. Called Expedia and they emailed me back 5 days later that they had the same luck I did reaching Europcar, I was told if I would have paid with Expedia they would have given me a refund. But like I paid with Fox Rent A Car there was little Expedia can do to get my money back. I disputed charge with Amex, after about a month later was denied dispute by Amex as I signed for the $430 charge and the original bill didn't say unlimited miles. I told Amex that the original bill failed to say there was a limit to the amount of miles the rental came with. Long story short, use another car rental company if you don't want to get fleeced.”

Helpful Report

Posted 1 year ago

“I rented a car in Ecuador. It never occurred to me that I would have to check the condition of the car myself. 1:30am after a full day of travel & they give me a car with badly worn tires. Bad enough that when driving through a checkpoint, an officer told me I had to pay a $480 fine or I would be detained. I didn't have that much, so he took everything I had & let me go. I might not have been robbed by him if the car had decent tires. AND I had to pay more than the original agreement.”

Helpful Report

Posted 1 year ago

“Please watch out they will remove large amounts of money from your card after returning your car, on follow up they are asking for evidence but are providing a no reply email for contact. DO NOT use this company”

Helpful Report

Posted 1 year ago

“They claim they told you things that they didn’t, they don’t adhere to their contracts. They are not at all sympathetic when in the wrong and their charges are simply scams. The branch was closed at our agreed drop off time, we were not told at pickup or by any subsequent phone calls that this would be the case. We then had to spend another 2 hours on the phone with Europcar regarding this to which they kept offering options which were not acceptable at all. We ended up having to drive the vehicle to Stratford West Fields to park and then drop the keys off at the branch the next day. I live in Zone 1 so all parking is permit only and I’m inside of the congestion zone, so this was not an option. I also live an hour away from this branch and no where near Stratford. Meaning I had to get a taxi home after dropping off the vehicle costing £40.00 and then take time off work the next day to make the hour journey to this branch to hand in the keys. To top this all off they now want me to pay an extra £50.00 for the fuel used. Which wouldn’t have been used if they stuck to the contract and took the vehicle back when we arrived within our designated slot. (Please be aware that they gave us the vehicle missing quarter of a tank, but of course they deny this). Horrendous, would not recommend and I recommend that everyone stay far away and choose a much more reliable and trustworthy car rental organisation. I won’t write anymore, but please know that this is only a small section of the story and this is still ongoing. Please be aware and cautious.”

Helpful Report

Posted 1 year ago

“I would have given zero stars if that was an option. My family and I were in Spain for 6 days. I rented a vehicle with Europcar and bought the Premium insurance and the roadside assistance service. Within hours of being on the road, the AdBlue light started flashing, and I looked in the manual to find out what AdBlue was and it just said to add AdBlue. So I called the roadside service number. I was told that the car had not been serviced so I had a choice of returning it to the airport which was over 1.5 hours away or to stop at a station and fill it ourselves, save the receipt and get reimbursed upon returning the car. After 22 hours of flight transfers and travel, we were not going to spend 3 hours (going back and forth), so we stopped at a station. Turns out the AdBlue tank was at capacity. I called to inform Europcar that we had plenty of AdBlue but that the symbol was still flashing. I was told the car was fine. We proceeded on, but then a red and white message appeared and a voice started saying something and there were sounds coming at us. We were all startled by the commotion the car was making. It said, "Top up AdBlue. Impossible to start." I called Europcar again & explained what we were experiencing and was told I if I already had AdBlue, continue on. 15 loud minutes later we reached our destination. The next day the car wouldn't start. I called Europcar assistance AGAIN and was told that our reception was bad though I could here the rep clearly and she said to call back later and just hung up the call. I called again and she answered the line and said the car should work, and that our connections was bad and hung up. Next day the car still didn't work. This time someone else answered and said they'd send a tow truck to get the rental. I asked about a replacement car and was told I'd have to go back to the coast (over 1.5 hrs away) but that the office was closed on Sundays, so I'd have to wait till Monday (the next day). On Monday, tow truck came and the driver said the car had a big problem; he needed help. Europcar wouldn't provide a taxi for us to get a replacement car until their car was towed away. When it gone on the flatbed, I called and it took over an hour for taxi to arrive. We got to the airport, were given another car, but it made strange engine noises when we reversed out of parking space, so we asked for another car. Next car, was dirty inside and out, but our children were back at rental lodging for over 2 hours and we had a 1.5 hour drive to get back to them, plus the rental car counter was at the opposite end of the airport and we'd have to walk the path again, so we figured we'd wash the car ourselves. Stopped at a gas station and the dirt was sticky gross. Barely got any off. We had use of a dirty operable car for less than 3 days during our 6-day vacation in Spain. We asked for a refund that reflected the vacation time we lost and the time without an operable vehicle. Though Europcar did agree to a refund (probably because we got Capital One, our insurance company involved), the amount they returned was minimal. Didn't reflect what we should have received. STAY AWAY from EUROPCAR. We travel a lot, especially this past year and those pre-Covid years. This was my first and very last time I will ever use Europcar. I recently read other people's reviews and I'm not surprised at how horrible their experiences have been. I wish I had read the reviews before booking with this unreliable, cheat of a company.”

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Posted 1 year ago

“Booked and paid for car ex Heathrow 30th June for 25 days.Agreed to upgrade for extra £1000+..car broke down the SAME day leaving me stranded in Plymouth for 3 days. Finally got a replacement which was a basic vehicle i had already paid for. I lost my upgrade and 3 days rental leaving me over £1400 out of pocket. After numerous emails to their customer services they offered to refund £600 with no further info...its a shocking rip off and will be taken further on my return to Australia. Avoid Europcar at all cost.”

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Posted 1 year ago

“I organised for the hire of a truck from Europcar. When I got to the Europcar branch, it turned out that the truck that was allotted to me was overdue for a service. I then had to wait 20 minutes while another truck was driven from another location to where I was. I then had to sign the documentation before even viewing the truck and walk 10 minutes to its pickup location. The truck I was supplied had 14km different mileage to the documentation and less than a full tank of fuel. Regardless of the mileage I returned the truck with the same level of fuel as per Europcars fuel policy. They've charged me $3.99 per litre to fill up over 15L of fuel totalling $65.84. The Europcar rep apologised and refunded $14.60 claiming that the mileage is different so that's why they can't refund the full amount. Given that the truck averages 14.4L/100km the charge for 14km of fuel would equate to a smidge over $8 if they actually wanted to subtract the difference leaving me with an overcharge more than $57. I've provided photographic evidence of the fuel gauge with a timestamp loaded into the metadata of the photo showing the actual mileage and fuel gauge when I collected it. I've been back and forth with Europcar now for over a week and I've registered a complaint with the ACCC. I've been using Europcar for years for moving houses and this is how they treat a repeat customer. Surely at this point they've spend over $65.84 just corresponding with me and digging up documentation pertaining to my hire.”

Helpful Report

Posted 1 year ago

“My car broke down ON the way to our holiday and needed a replacement part while we were two hours away from our destination. I tried three rental places walking in the pouring rain and David from the Glasgow Airport branch was the first thing that went right this day. So helpful and so lovely. Now we're finally on our way after the day from hell!”

Helpful Report

Posted 1 year ago

“Upon being given the keys to our rental car (in the UK), it became clear that the car could not fit our two bags in it (these were not outsize bags, just regular airline "checked luggage"). We had ordered that class of car because Europcar make a point of stating on their website that it takes two bags. I then politely asked for a different car that would simply do what their website clearly promises, but guess what.... "Sorry sir, we can't help you, except to offer you the next higher category of car" (for which I would be expected to pay approximately DOUBLE the price). I showed the proof of the website which clearly stated (and still states) that the category I had selected was suitable for two cases in addition to four passengers . Again, I received the same unhelpful response from the Europcar agent: "The only option is for you to rent a higher category of car". I politely asked the area manager, but she was unwilling to help with the situation and also refused to give me her name! Upselling is OK, but not when the customer is - as a result of incorrect sales information during reservation - forced otherwise to leave their suitcase on the pavement. I was simply forced into an upsell. They knew exactly what they were doing. That's the whole game there. Beware - they will do everything to force you, too. I recommend you avoid them like the plague. I followed up with their complaints department, but of course that was a waste of time, they flat refused any compensation of any kind. I cannot adequately express my disgust with this company!”

Helpful Report

Posted 1 year ago

Europcar is rated 1.2 based on 175 reviews