“Was very happy with my experience! Found old VHS mini tapes from when I was young and they
were transferred into DVD's. Made the process super easy with local drop off and pick up.
They were always very responsive when I had questions via email. All the DVDs came out amazing and the app was very cool to have as well! Overall very happy and will be returning to have more transferred in the future.”
“The entire process of saving a late 1930s 16mm film was amazing. E-mail messages kept me updated at each step in the process. I received full report of the issues found with the film, and the actions taken to address them. Any questions I had were answered in a timely fashion.”
“I have been scrapbooking for 23 years. I was so happy to discover EverPresent. I brought them 12 large scrapbooks to scan. They took great care in handling these treasures of mine. And now they can be treasured for generations to come!”
“I trusted you with my Great Uncle's over 100 year old scrapbook from Vaudville. I was so pleased at the result. the only thing you could have done differently was to scan the cover as the first page. The scans were wonderful.
Doug Schwab”
“I cannot tell you how much I loved the personalized service I received. By that, I mean if I had a question I could e-mail and receive a response within a few hours; at one point, I received a response in less than 10 minutes! They were also only a phone call away, which was my initial way of contacting them and the person I spoke with was knowledgeable, pleasant, had a sense of humor, and explained the process thoroughly. The process? I love it! Bringing my precious VHS tapes to a storefront within 10 miles of my apartment was a breeze. The person there was also very pleasant. From the storefront, a driver for Everpresent came and picked up the tapes (they do pick-ups once a week, as a rule) and brought them back to their lab for processing. I loved this because I thought there was zero percent chance of loss in transit; that isn't something you can count on these days! 12 days later, I received a notification via e-mail that my digital files were available in their cloud! Astounding! I was expecting at least a three-week wait! One of the tapes was 30 YEARS OLD, the other tape was 37 YEARS OLD! Given the age of each, I truly was expecting there to be some issues with the digital copies. There was...but it was minimal and much less than I expected there to be, given that VHS tapes, as I was already aware, break down over time, causing damage when being "translated" from that format to digital. I was extremely impressed with, not only the employees, but with the company overall. Their desire to present their customers with the best quality that can be provided, be it customer service or the actual work done, was very obvious. If I ever need to have more work done, they will be the only ones I contact!”
“Final digitization product was good. However, the person I spoke with there quoting the job was curt, the delay was significantly longer than communicated, and the emails from Everpresent were just rude. I found the overall customer service below average, with the exception of the physical store that I dropped off/picked up from - they were helpful. Furthermore, asking for a tip for poor customer service and a delayed product was just plain stupid. I will not be using your company again.”
“EverPresent digitized 44 reels of 8mm film for me, some dating back to the 1930s, shot by my grandfather nearly 100 years ago! I was pleased with the quality of the conversion, and the communication from EverPresent throughout the process. I would 100% use EverPresent again and would recommend their services.”
“EVERPRESENT did a great job. The process was clearly called out and went smoothly. They always beat their promised date. The .tiff files were excellent.”
