eWheels Reviews

Name: eWheels
Rating: 4.89

4.9 Rating 3,874 Reviews

98 %

of reviewers recommend eWheels

4.9

Based on 3,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Amazing scooter definitely will recommend my friends

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eric and Jason are SUPER responsive, I know if the machine came missing the wheel they'd be all over it and I'd have an entirely new machine sitting in my living room 2 day air. Probably even tell me keep the old one just to say sorry. That's how good their service is to me.”

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Posted 2 years ago

“Ewheels was outstanding, product was shipped the same day as ordered and arrived a day early.”

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Posted 2 years ago

“As an absolute beginner in electric sports devices, KingSong S18 gives me satisfaction. It is worth the money and brings me joy. No issue with the device, easy to set up. It would more better if eWheels had more accessories such as leg pads... Besides those factors, the customer service is beyond expectation.”

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Posted 2 years ago

“Great company to work with! Just quality in all ways 👌🏼”

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Posted 2 years ago

Thanks for your 5-Star rating of eWheels! We're glad you had a great experience working with us. We strive to provide top notch products and services and it's rewarding to receive such positive feedback!

Posted 2 years ago

“ewheels is an absolutely fantastic company let alone one if not the beast EUC Dealer in North America! Jason is always a pleasure to work with and his team will always get back to you lightning fast! Great prices, great customer service and well rounded group of people!”

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Posted 2 years ago

Thanks for the kind words! We do try our best, hopefully exceeding expectations. Being prompt is one of our core beliefs. We try to keep our prices as competitive as possible, while still retaining the classic eWheels level of customer service. Hope you're enjoying the Patton so far!

Posted 2 years ago

“Quick ship Received Powered up Rode and set up the pads. No problems !”

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Posted 2 years ago

“Ewheels has excellent customer service that is very quick to support. Definitely my favorite distributor to do business with. I appreciate Jason taking the time to post on forums about new developments. I have purchased the s18 and patton and couldn't be happier.”

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Posted 2 years ago

“Excellent service. Emails with manuals and instructions sent right away as well as both wheels and accessories being shipped same day. Couldn’t ask for better service!”

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Posted 2 years ago

“Ordered wheel on Wednesday, wheel and pads were delivered Friday. Excellent customer service as well. All questions I had regarding the wheel was answered same day. Ewheels has a customer for life”

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Posted 2 years ago

Great to see this review, hope you're enjoying the Sherman-S! Our machines ship from CA, so transit could be anywhere from 1-6 business days. We always try to be prompt and ship the same day. Glad we were able to earn your business for life!

Posted 2 years ago

“As a returning customer of eWheels.com, I can attest to the consistently exceptional experience they provide. Jason's excellence in customer service has made each interaction seamless and enjoyable. For many seeking personal electric vehicles or electric wheel parts, eWheels.com is the go-to destination. Highly recommended!”

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Posted 2 years ago

Thank you so much, Michael, for your 5-star rating! We truly appreciate your loyal patronage. Your kind words regarding our team and the customer service we provide are very encouraging. We could not do it without customers like you!

Posted 2 years ago

“New wheel buyer here but very satisfied with my experience with eWheels. They reached out over the weekend (when I placed the order) and let me know that I would receive tracking information on Monday (and I did). I appreciate the information so that I didn't feel left wondering if anyone had received my order or not...”

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Posted 2 years ago

“excellent!!!! this is my fourth time!!!”

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Posted 2 years ago

“Great service on the ball sent scooter right out Quickly. Will tell my friends.”

eWheels 5 star review on 3rd December 2023

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Posted 2 years ago

“Ewheels was fantastic. Fast responses to what I'm sure were dumb noobie questions. Never made me feel stupid. It was a great experience. Well packaged as nothing was damaged. And when I had more questions about the new wheel they were again prompt and non judgmental. Jason and Eric were both great.”

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Posted 2 years ago

“horrible waranty service. Been a month and still now wheel. Refuse to send a new one. They blame the techincian for breaking the wheel, but they were sent videos of the defective parts and they sent new ones. The technican gave a detailed description of the defects and known issues with the wheel, the second technician concured and showed me his own pictures of the same issue happening. ewheels takes no accountability and puts all the blame on the mechanic. They refuse to replace the wheel, or do their job, just throw new parts at a lost cause and take no consideration as to how it affects the customer. Just say shit like we can't just keep replacing parts its expensive and then they want me to pay for half of the cost of repairing the wheel. Don't believe the sponsored bull you hear about this company being the best, it is most definitely not. I am just sick of emailing them and getting a this is on you response, or it will be taken care of half baked crap, at some point I just have to shed light on my experience.”

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Posted 2 years ago

“My son loves it charges fast”

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Posted 2 years ago

Glad we could help with your rapid charger order! Make sure to balance the cells by leaving the charger plugged in for at least an hour, about once in every 10 charges. Thanks again!

Posted 2 years ago

“I've been a customer for a few years now, and can say the ewheels team has been very helpful and they respond almost immediately. 10/10 experience”

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Posted 2 years ago

Thanks for this review! We always try our best to be prompt, definitely glad we were fast enough to update your previous order. Hope you're enjoying the gold S22, ride safe!

Posted 2 years ago

“Arrived ahead of schedule. Communication was excellent. Absolutely no complaints whatsoever. Highly recommend!”

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Posted 2 years ago

While extremely rare, sometimes we're actually ahead of schedule. We always do our best to follow through, and be as transparent as possible every step of the way. Glad the V14 delivery went well. We appreciate you and your loyal patronage!

Posted 2 years ago

“Jason and his crew are ALWAYS on point. Whenever I have a question or concern they’re very quick to email me back. Ewheels takes their warranties and customers very seriously. If you have a problem they will do whatever possible to figure it out.”

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Posted 2 years ago

Thanks for this 5-Star review! We do try our best over here, especially with getting our customers back up and running. There's nothing quite like our comprehensive 1-year warranty. It's the quality that counts, not the quantity. Hope you're enjoying your Sherman-S and Patton!

Posted 2 years ago

“There customer service is on point. I can be a pain, and they were very patient with me. Will get my next EUC from them.”

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Posted 2 years ago

Totally no worries, we're here for a reason. We always try our best to be prompt and cordial with each customer and inquiry. We appreciate your loyalty, hope to see that order come through soon!

Posted 2 years ago

eWheels is rated 4.9 based on 3,874 reviews