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ewheels Reviews

4.9 Rating 3,643 Reviews
98 %
of reviewers recommend ewheels
4.9
Based on 3,643 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends
Read ewheels Reviews
ewheels 5 star review on 20th July 2025
Mark Paul
ewheels 5 star review on 20th July 2025
Mark Paul
ewheels 5 star review on 12th June 2025
Anonymous
ewheels 5 star review on 7th May 2025
Ahmed Thompson
ewheels 5 star review on 5th May 2025
Ralph Bucci
ewheels 5 star review on 2nd May 2025
Clayton Park
ewheels 5 star review on 2nd May 2025
Clayton Park
924
Anonymous
Anonymous  // 01/01/2019
Really fun to ride!
ewheels 4 star review on 16th May 2020
Helpful Report
Posted 5 years ago
Ordering was quick and easy. I received my scooter very quickly and everything was packed well. Scooter is great so far. Would definitely order from Ewheels again.
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Posted 5 years ago
Jason at ewheels has been very helpful. I purchased a gotway mten3 from his company and shipping was quick.
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Posted 5 years ago
Fast, friendly service. No complaints here.
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Posted 5 years ago
Ok, I've waited for a few months to do an official review. I purchase the speedway 5 and this thing is pretty amazing. I was looking for something that can go fast enough and still be safe. If you are looking for an alternative way of transportation. Uber rides keep adding up. Public transportation is too crowded and ultimately disgusting. Then this scooter is a great choice. I travel 24 miles a day to work. Taking side streets, bike lanes, and sometimes the main streets. The suspensions are good. When riding over (small) bumps, holes, and gravel they aren't really noticeable. But, when you go over larger holes or objects you need to brace yourself. I recommend upgrading the factory suspensions to a more durable one if you are traveling more off-road. The adjustable seat is really comfortable and another reason why I purchased this scooter. But, the downfall is that the adjustable bar part of the seat keeps breaking off. I was under warranty so they sent me another one. But, the second one broke as well. I'm still able to ride but can't adjust the seat anymore. Other than that the speed is great! If you want to cruise at 10mph you can do that. If you want to get somewhere quickly, you can hit a top speed of 38mph. When reaching up to your top speed it gets a little unstable, and unsafe. Hovering between 28-33 mph seems to be the safe zone when riding. Here are my pros and cons about the speedway 5 Pros Speed Battery life Brake Lights Durability Suspension Brakes Seat w/adjustment Long-range Charging time quick Horn Turn Signals (kinda weak) Cons Top speed unsafe ( use your head ) Front lights (need to be higher for others to see you coming) Seat ( adjustable bar breaks often) Overall I would give this scooter a 4.7 out of 5
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Posted 5 years ago
I had a minor manufacturer-related issue with my new wheel (Kingsong had forgotten to add the serial number of my 16x to their internal database, and the wheel was locked until the entry was made). eWheels customer service was very responsive when I reached out, and they reached out to the manufacturer directly on my behalf to get the issue resolved. However, after the issue was resolved, I was not notified until several days later when I reached back out to check the status. But again, eWheels was very responsive to my second inquiry, and the problem was solved. Jason was also very helpful in assisting me with troubleshooting while we waited for the response from the manufacturer.
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Posted 5 years ago
Ewheels has a great selection of quality vehicles and a knowledgeable staff. Getting through and talking with someone was easy. Scooter arrived missing some parts, however. I had to wait for them to send me missing pieces, which was a let down. Other than that, pretty good.
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Posted 5 years ago
Pretty happy for the most part. I recieved my KingSong 18xl with an unbalanced tire. Jason was very responsive & had me try a "at home" fix which didn't work. Instead he had me send it in for repairs which corrected the issue. I wasn't pleased at having to pay shipping to have it repaired as it wasn't shipped to me initially in correct working order, but they did fix it in a timely manner. I will purchase my wheels from them in the future, but I would hope than they reconsider their policy of charging return shipping on an item received in a faulty condition. Maybe a 60 or 90 day window?
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Posted 5 years ago
helpful, very good at corresponding with regarding questions which important for first time riders, I probably should have listened to these guys more than going by various reviews
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Posted 5 years ago
very happy with purchase so far, Jason was very helpful in answering all my questions being someone new to EUC, will be placing another order with ewheels soon
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Posted 5 years ago
I bought an e-scooter and they were really fast and supportive. Could improve the quality control before shipment though. Unfortunately, on receive, the dashboard screen was shattered and the grip strips were not placed in the platform. Once I reached out to their customer support, they promptly sent me a replacement for both items. It is good to have local support from California.
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Posted 5 years ago
I must say that I was more than pleased with the rapid response to my order. Outstanding!! And I appreciated having all of questions responded to. Still, I was confused by the descripition on the box from China that implicated that a different model was inside rather than what I ordered. However, Jason explained it to my satisfaction and everything is fine. Thanks Ewheels!!
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Posted 5 years ago
Ewheels responded to my emails in a timely matter. They were patient with my indecision on finding the right wheel. I would like to have spoken to a human being in order to help clarify my thoughts in order to make a wise purchase decision.
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Posted 5 years ago
Great for commuting. Light weight and quick.
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Posted 5 years ago
This is my first EUC and so I brought the 14D to ensure I don't get in over my head. It seems to be built pretty well. In the first half hour, I must have dropped it a million times. It's scratched up all over. I wish they had included a strap and instructions to let beginners know how to use the strap. I've only been on the wheel 3 times so far and today (the 3rd time) was a 4 mile ride without stopping. :-) Happy so far. Will come back with a more detailed review in a few weeks. Few things they could improve on: 1. Include better instructions with the wheel. It took a while to figure out which way is front. 2. Include a strap and instructions on usage 3. Make it easier to download the app and unlock the wheel
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Posted 5 years ago
I love the 18xl thank you Jason 😎😎😎😎
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Posted 5 years ago
The Hornet is put together nice. I gave a 4 because the packaging is less than to be desired. Fed X is horrible as the box came with numerous holes. Inside it was not damaged but the styrofoam they use was broken up and created a huge mess.
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Posted 5 years ago
Like the scooter vey much. after 2 rides happy with it.Read some bad reviews.Hoping that I won't have problem with parts later on as the review had. However it is really difficult to get to know the scooter. without a good manual or video.It Is really a solo learning experience.
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Posted 5 years ago
eWheels provided a great buying experience and the wheel arrived within a week. They were quite responsive vie e-mail, and were able to provide some guidance on which wheel to get.
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Posted 5 years ago
So much fun its almost scary. Great acceleration, strong brakes, and looks cool 😎👍 can't wait for the offroad tires to be in stock
Helpful Report
Posted 5 years ago
ewheels is rated 4.9 based on 3,643 reviews