Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

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Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lounge was hard to find. The ways towards the lounge were under construction. In the lounge you didn't hear a thing from the workers. The lounge was nice but had not enough seats near the window to lay down. There wasn't very much food. The drinks were enough but I missed the champagne.”

Helpful Report

(Amsterdam T3 Lounge 41) - Posted 9 years ago

“This was my first visit to Edinburgh airport lounge it was early morning and the reception was not very welcoming on entry to the lounge there was no one on hand to advise as to what was on offer once i found my bearings I found the lounge comfortable and the food and beverage was to a good standard but overall just average”

Helpful Report

(Edinburgh Airport Lounge) - Posted 9 years ago

“Hassle entering lounge could have done wthout.They wanted printed copy of receipt e mail poof not enough.Lounge itself average”

Helpful Report

(Kuala Lumpur Airport Lounge) - Posted 9 years ago

“unfortunately mr fessler did not use the lounge as he flew on later flight to dxb that day and the lounge was booked for earlier flight. Anyway tks for your mail....m-c Fessler”

Helpful Report

(Panorama Lounge) - Posted 9 years ago

“Comfortable, but small and quite busy space. Food was fine, facilities ok. Still- far nicer than roaming around the main airport.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Our flight in was delayed by 2 hours so we had a very limited time in the lounge meaning the benefits is anticipated didn't materialise. There was a good selection of drinks but the other options were very limited- soup and cake. I am anaphylactic so couldn't eat the cake or either the pretzels or nuts provided meaning all that was available for me to eat from this selection were gummi Bears! Our delay meant we were quite hungry so the limited selection ( limited generally and then more so due to my allergy) did not seem very adequate. Given this was an international lounge it seemed odd that food availability was separated into breakfast/ afternoon/ evening as for many travellers this would not have matched their actual travel times. Staff were helpful although it took a long time to check in as they seemed to have no idea about the voucher type we had. Overall I had expected something much better and was disappointed.”

Helpful Report

(Panorama Lounge) - Posted 9 years ago

“Poor selection of gluten free options, had to ask & no hot food options”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“Good bacon sandwiches at breakfast time with great staff, friendly & helpful”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“This is not one of Servisair/SwissPort's better lounges. It is a wee bit shabby and the choices of food and refreshment on offer were poor. Sorry guys, but that's the way I see it. The lounges at Gatwick are much better. Shame really as LHR should be better not poorer than LGW”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“I sat in the quiet part of the lounge hoping to work however two people were talking very loudly and another person was constantly on his mobile phone. Perhaps information could be placed on the tables to remind people that it is a quiet area. I asked for assistance to get a drink from the brandy optic, which left the optic empty. When I left the lounge at approximately 18.00 the bottle had not been replaced. Staff were polite and welcoming.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 9 years ago

“The area is clean and tidy and is self service, there were a few choices of muffins and crackers. I thought that there would have been some soup or even a sandwich available but no. Having only ever been to the Inspire lounge in Edinburgh which was really good, we thought we would try this. We said for as much as it was OK we would not go back, but after speaking to the person on the desk at the entrance, whom advised that the lounge was going to be closed and refurbished as was taken over by Inspire I will give it one more try on my next visit.”

Helpful Report

(Inverness Airport Lounge) - Posted 9 years ago

“Friendly staff. Breakfast could be a little more diverse and substantial. Lunch was tasty and drinks were nice. We were pleasantly surprised by all the Finnish news papers you had! The lounge area could be a bit nicer interior wise.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 9 years ago

“Staff were lovely and helpful, however, arriving at midnight, not much choices with the food available and most has dried out off its server.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 9 years ago

“The food was Ok The staff were nice but the airport lounge is def not the same as the old one. It is too noisy!”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Despite the Aspire lounge T5 being new, already it's looking tired. Power sockets / USB sockets faulty, at 5pm Sunday there was a lack of food available, no soup, no butter despite rolls, a few tired bagels, and a couple of pieces of quiche and that was it, nobody running the bar it was like an after thought - very disappointing The staff are very cold and find it hard to communicate. However, the Aspire Lounge at Newcastle is the complete opposite, well maintained, power sockets work, very friendly staff, plenty on food and drink available, a perfect place to start a flight - T 5 could learn a lot!!”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“It was early when I was there so I appreciate that. The breakfast selection was a bit limited. The furniture was very worn and stained. The wifi was so slow and the lounge hard to find. I felt like I was just sitting in a restaurant or bar anywhere in the airport. Not the most 'executive' experience. But I wanted somewhere to sit out the way in that it did its job. The staff were lovely.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 9 years ago

“The lounge was very busy because one of the other lounges was closed for a refurb. However we got a seat and table ok. Only warm food was soup and a roll since breakfast had finished. Could do with a bigger choice of snack food but overall still a pleasant experience.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Noisy staff.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 9 years ago

“Wasn't as good as previous times.We were given cold bacon barns and the usual crackers cheese crisps and nibbles . Drinks provided were very good.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Only hot food between 10.00am and 11.30am when we left were pancakes that looked as though they had been re-heated very disappointing especially after a 9 hour overnight flight.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews