Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent position in T5. Excellent and very helpful staff. Food varied wildly between great and poor. Drinks, alcoholic and non-alcoholic, were in plentiful supply. Definitely not enough seating.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Not a great choice of food”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“The lounge itself was great, enough options of hot food/salad items and drink. It would be nicer to have more comfortable table and chairs. It did take us quite awhile to find the lounge and I was a little annoyed that when booking the lounge, we were not notified of the poor walkway leading to the lounge and how long it would take. It was also frustrating that I had to forward my booking to the receptionist - you would expect it to be more streamline - instead I had to connect to the wifi and email the confirmation before we could enter well all I really wanted to do was sit and relax - stressfree”

Helpful Report

(Amsterdam T3 Lounge 41) - Posted 9 years ago

“It was difficult to find the place . Name of place was not given , eventually I found it was caries tapas bar”

Helpful Report

(Dubai Airport Lounge T3) - Posted 9 years ago

“It would have been nice to have had a sandwich or maybe a sausage roll we were quite dissapointed there were only crisps cereal nuts and cake.”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“My first impression weren't great since there were two parties of people making a lot of noise, and there were lots of dirty cups and plates scattered around. However, once the two loud parties left and the detritus cleared, it was a pleasant environment in which to relax before a flight. The selection of snacks and drinks was adequate, though I would have liked to have seen bottled water provided. I would suggest that perhaps guests should be invited to be more aware of their volume levels, to avoid bothering others in the quiet area, and that dirty cups, etc, are tidied up in a more timely manner. I would come again, provided it was quiet!”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Girl on reception didn't have our booking had poor English and was surly. Lack of seating and food limited to bland vegetarian fayre. Heavily pastry-based stodge. Also no announcement of flight which meant having to keep checking boards. Wasn't overly impressed for the price paid.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“The lounge was over crowded difficult to have a private conversation. The refreshments available were ok”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Early morning so nice to have the fresh bacon rolls although these were a bit crusty and made quite a bit of mess making extra work for the Staff visible looking to clear tables but with trollies and heels can be quite noisy and a bit invasive. Fridges well stocked and fresh fruit juices and water available.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 9 years ago

“Snacks were only adequate . Very noisy. Reception staff had a long loud discussion about their work issues.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“Drinks and snacks were fine but the hot food choice was very poor we have used numerous lounges over the world and this is not up to the standards we have experienced. Just used Dubai lounge on our recent trip and the hot food was excellent with eight choices of hot meals on offer”

Helpful Report

(Glasgow Airport Lounge) - Posted 9 years ago

“The man who was on the reception on the 29th Feb in the morning wasn't very friendly on arrival. He wasn't very helpful either when i enquired about your free wifi. May be he needs some people skills training and learn how to smile. The lady that was restocking the breakfast area and clearing tables was very helpful and friendly. She obviously knows more about customer service than the man on reception.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Although the lounge was comfortable the screen to check up on flight details was obscured from all but the people sitting close to it & because of that I felt compelled to visit it form the time I was due to board until the information I needed to leave the lounge. I was disappointed that free alcohol was available, I arrived at 05.00am & people were already drinking, a group of 5 men next to me were already merry & becoming more so as they seemed to be allowed as much as they wanted because of that they were very noisy. I only ate an apple because I knew I'd be fed on the plane but the food provided looked varied & well laid out.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“It was nice to get out of the bustle of the airport and into a more relaxed space, however the lounge was not easy to find. No one new where it was and it was not on the terminal directory. I enjoyed the snacks and coffee but the carpet and upholstery are tired and worn and need to be replaced. I would use your lounge again but it could use an upgrade. Yours truly, Scott Wallace”

Helpful Report

(Copenhagen Airport Lounge) - Posted 9 years ago

“Quite pleasant except for the bar man commenting that 'it was his duty of care to make sure the passengers didn't drink too much' making it very uncomfortable when requesting another drink.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Although the lounge looks very nice and is comfortable, it is too small for the terminal. Last time I travelled out of terminal 5 there was no lounge so it is welcome but unfortunately, it does not compare to there lounge in terminal 3 which is around the same price. there. Food was nice and a good selection.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Dear Sirs, My visit to the lounge was brief and momentary, a mere 15 minutes, due to very severe delays within check in and security, which only allowed 15 minutes in the lounge, which was not a very pleasant experience due to over booking. My party had to eat and drink standing up, due to no tables or chairs being available, which I find totally unacceptable, when you consider we paid £18.24 each for a cup of coffee and a bacon sandwich with no where to sit and enjoy. I look forward to your response with interest. Yours Faithfully, Mark Meredith.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“We have been to several lounges at both Heathrow and Gatwick, and this was the least impressive so far. However, for a couple of hours, it is better than fighting for a seat in the main airport area. The range of snacks is very limited but constantly topped up, the seating was crowded, and we found it challenging to find two adjacent seats. The wifi was a good speed, and for travellers who like to drink alcohol prior to flying, you could easily get good value for money with the wide range of drinks available. Whilst we were there a particularly unruly child, about 4 years old, ran around causing havoc, whilst being nagged and shouted at totally ineffectually by its parents, which I found rather depressing, as I felt sorry for him, whilst others were clearly feeling annoyed at the disruption when they were trying to work or relax. In summary, the lounge did what it said on the tin, so I'm certainly not complaining, however if you are looking for a bit of luxuary to start your holiday, this may not be the best choice for you.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“The food is limited in both choice and amount which can be displayed. Also I don't recall a Scottish whisky on the bar. There was certainly no Grouse Whisky which is the brand leader at present. The seating area is very narrow and tighly packed which makes it very cramped for the numbers of people who were using the facility when we were there. I imagine that this unit will be constantly busy as is is the only "public" lounge in terminal 5. More space is certainly needed. i am comparing this unit to other lounges which you operate in the United Kingdom. Jimmy Young”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“The lounge was clean and tidy but crowded, staff were welcoming and helpful food Acceptable but limited. We had a 5 hour wait between flights and frankly we found the seats uncomfortable sadly too hard and not supportive. our area also had faulty plugs which did not allow my wife to re-charge her I-pad It was acceptable but not the best I have stayed in Mike Cogger”

Helpful Report

(Kuala Lumpur Airport Lounge) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews