Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Juices were not fresh they were from concentrate! Disgusting! Coffee tastes awful. Not good range of food. Front lady was very confused like she never worked there not very friendly.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“The chairs were comfy and it's kept very clean in terms of someone is always coming around clearing stuff”

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(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Was comfortable but would like more option on the buffet”

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(London Heathrow Terminal 5) - Posted 7 years ago

“More food Variety”

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(Luton Aspire Airport Lounge) - Posted 7 years ago

“There was no ambience to make me happy”

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(Gatwick North Aspire) - Posted 7 years ago

“Food was good”

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(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“Friendly staff but disappointed as no baileys no martini and food was cold gutted as I’ve been using the aspire lounge for years always 4 of us. It has definitely went down in standards compared to when I first started using it which is a shame I am not sure if I will be using on my next trip in April 😐”

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(Newcastle Airport Lounge) - Posted 7 years ago

“service good”

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(Gatwick North Aspire) - Posted 7 years ago

“Good drink selection. Food and snack trays were empty for a long period of time before any member of staff realised and refilled them. All of unhappy and hungry customers on this occasion.”

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(Newcastle Airport Lounge) - Posted 7 years ago

“Friendly helpful staff, poor selection of food.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Great views and peace and quiet. The down side was the standard of food on offer. Limited selection and what there was on offer was of very poor quality. I have been in a few executive lounges and this was definitely the worst food on offer.”

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(Glasgow Airport Lounge) - Posted 7 years ago

“Plenty of comfortable seats available. Good drink & food available.”

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(Kuala Lumpur Airport Lounge) - Posted 7 years ago

“quiet and relaxed”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Easy to book, convenient. Average quality of food, very limited selection of food and you have to pay for faster internet and showers. Not really something I expected from Executive Lounges considering the prices charged. I would not recommend Lounge 41 to my friends”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

“Lounge was nice, comfortable, food and drink was of a good standard. My only issue was that we were chased out before 10.30am when we had booked until 11. I understand it was Christmas Day though and staff want to get home. But to tell us we were going to miss a plane that wasn’t even close to boarding was unfair. We’d paid to not have to wait for an hour in the main departure lounge. Hopefully will be 5 stars next time. And there will be a next time.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“It’s not a bad lounge and generally tidy and quiet. Two negative points, there are no toilets in the lounge, and you have to leave the lounge for the facilities - this can lead to issues returning to the lounge! Secondly, we always seem to have delays entering the lounge, this was the third occasion I have used this lounge and each time the staff seem bewildered that I have brought a print out of my ticket (paid in advance), almost like they don’t know how to manage the process. I have never yet been refused entrance, but it is not building confidence.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 7 years ago

“It was a good deal for drinks but the food was pretty rubbish. The cheese board was just a small block of cheddar that looked like it had been there all week. The salad was brown. The food didn't match up to the menu that was promised”

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(Newcastle Airport Lounge) - Posted 7 years ago

“The food selection at time of visit (6am-8am) was rather limited. Basic selection of cereals, scrambled eggs, bacon and rolls. Pastries were chewy and cold. No cold cuts or cheese platter. It may offer good value for money drinks wise, which is of no use to me as I don’t drink. It does not offer good value for money food wise, certainly not at breakfast time. Long queue at the the tolites, located outside the lounge, as only two cubicles are available. Otherwise an adequate experience in terms of service provided. I may choose to experience Escape next time.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“The food was good. Had to wait too long for staff to appear at the bar area. Staff I spoke to had a very limited knowledge of English.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“It was quiet and peaceful with good selection of food and drink”

Helpful Report

(Lounge @ B Cadiz) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews