Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked to review but we didn’t use our booking ~ the company is incontactable despite having an amendment policy. Shocking experience and customer service. One to avoid!”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Great lounge. Lovely staff Toilets were not very clean for an executive lounge”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Enjoyed our experience in the lounge before we flew to Tenerife”

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(Glasgow Airport Lounge) - Posted 4 years ago

“Lovely attentive staff, facilities spotless and comfortable”

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(London Heathrow Terminal 5) - Posted 4 years ago

“First Class”

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(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“When we first arrived there were two ladies on reception, one behind the desk and another to our right. I presented our pass and the lady behind the desk just looked at me and eventually said “I’ll ask for that when I need it”. The lady to our right was looking my wife up and down (I thought) as if she was assessing whether we were the right people to be in your lounge. I looked at her directly and she stopped it. My wife confirmed later that she also saw this lady “checking her out”. We felt very uncomfortable and after documents and apps were checked we were finally allowed in. The lounge was nice and the seating far enough apart for Covid restrictions. The cleaning staff were courteous and efficient with no table left with plates for more than a couple of minutes. The lady behind the bar made me feel uncomfortable as if she was checking whether I’d had more than my fair share for a man and his wife in our sixties we certainly were not. The stew was tasty and what drinks we had were in clean glasses and as advertised. It is touch and go whether we will use you again as the greeting was not very welcoming.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Lovely and relaxing and Josie was the perfect host.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“great place to unwind after checking in.breakfast was great.drinks great. staff very friendly. for £25.00 you can not complain.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Excellent service”

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(Glasgow Airport Lounge) - Posted 4 years ago

“Enjoyable stay.A little bit annoyance of people using phone behind us with loudspeaker on/video call.Really want a quiet atmosphere at 9am.However nice breakfast selection etc”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Very nice cinema room with comfy chairs. Food was a bit disappointing but the champagne made up for that!”

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(London Heathrow Terminal 5) - Posted 4 years ago

“The staff were friendly, personable and attentive. The food selection was incredibly underwhelming. Good selection of soft and alcoholic drinks. At no stage did it feel like we were in an executive lounge. More like a Littlewoods cafe.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Still waiting for a follow up to my email Very poor selection and not value for money”

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(London Heathrow Terminal 5) - Posted 4 years ago

“The lounge was clean and tidy but it hadn't been open long so to be expected. No newspapers or magazines Covid being blamed but it a personal choice so.let your customers choose. Serving cutlery is touched by all too so what's the difference. Choice of food limited more Danish pastry type options required”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Nice, pleasant surroundings. Huge bonus is the outside smoking area. Plentiful supply of food and drink, although the selection of hot food is disappointing. Biggest inconvenience for me is being forced to email my reservation details onto a long and complicated email address before being allowed entry - not the easiest task with a small mobile phone.”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 4 years ago

“This was the first time I have visited this particular lounge and to be honest I will not be booking again. It feels small and very cramped even though it was not too busy. The food was not replenished quickly at the buffet and had run out and cutlery was no where to be seen. No staff about to request cutlery. Ordered a sausage bap as there was no butter on the bap which was hard as if it was stale. Disappointed that the toilets are outside of the lounge area. Not a great experience to the start of my holiday .”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Everything was fine from arriving at the lounge to leaving for our flights especially in these difficult times.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Unfortunatley our recent stay in the new Edinburgh Lounge was a very short one thanks to our airline insisting on just a 2 hour check in before flying. The Lounge at Edinburgh is very nice, although some of the rules being applied were just bizarre. Such as being handed a drink at the bar by the server who had bare hands (fair enough) but being told that they wouldn't accept my empty glass when I returned it to the bar, and I was told to await collection of it from the table. I simply don't understand the logic here. The food was ok and there was a good selection of alcoholic and soft drinks.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Faultless experience, wonderful staff and plentiful food and drinks choices.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Good food, not so growdy !!”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews