Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On arriving found it to be very cold with the air conditioning after freezing for about 30 minutes I asked a member of staff if they could turn it down a bit as everyone was saying it was cold she looked at me strange and said she would ask the airport as they set the temperature but it stayed the same throughout our stay and she never came back to us with any information or apology and as we left the lounge it was lovely amd warm so we didn't stay as long as we could .”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“Poor food choice- basically pasta or soup or sandwich. Dirty floors and tables. Not at all worth the money.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“We booked the lounge and realised we were able to use ba lounge. We did check your lounge out as it was nearer and we had paid for it and had tried to cancel but didn't get a reply. We walked in then straight back out again as it was full to capacity and no seats were available, There was too many people in a small space,you would be better off sitting in the airport. very disappointed you think you found a tiny corner in the airport and thought you'd make a lounge area of it very disappointed as newcastles lounge is great, waiting for a refund from a lady in your department”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“We were not able to access the lounge from the departures lounge due to the renovation work.”

Helpful Report

(Faro Airport Lounge) - Posted 8 years ago

“I bought lounge access on a Norwegian ticket. I later learned that Norwegian flights from Schiphol originate from gates on the M terminal, which are isolated from all other Schiphol terminals, including any of the lounges. I could not get to the lounge! Why would norwegian sell this on line! Because they lie to their customers?”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 8 years ago

“As the airport is under renovations the lounge is situated before passport control. This meant that as there were large queues at passport control we couldn't risk being late for our flight so never made it to the lounge at all. If you can offer a refund that would be agreeable as I was really disappointed not to be able to use the facilities and it was unfortunate end to an otherwise enjoyable holiday.”

Helpful Report

(Faro Airport Lounge) - Posted 8 years ago

“Very poor directions, website map wouldn't work to provide tdirections in the airport. Lounge is before security which is ridiculous. Absolute waste of money.”

Helpful Report

(Faro Airport Lounge) - Posted 8 years ago

“There was a poor range of food, only pesto pasta and salad bar. (Of which 2 participants of the party are allergic to nuts therefore this was not suitable). Online it states unlimited drinks however we were refused any more drinks after 3. We were not loud or drunk while in the lounge however they refused to serve us anymore drinks with no reasoning why, I feel they were discriminating against our ages as we were young. They staff had Bad customer service.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“No where to sit! All units occupied with 1 person sitting at them. Small lounge with No Toilets and was like sitting in a corridor. In our opinion should be free with a pay bar. Waste of money. Better off sitting in s bar and pay for drinks. £60 for two people for 2hrs is ludicrous. Won't bother again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“I wouldn't recommend booking this it's impossible to find. It was a complete waste of £100. After being sent all over the airport with elderly parents in tow we eventually gave up! Still waiting for a response after I complained on our return home! We have since discovered that the lounge is located before you go through passport control. Not my idea of being able to relax before a flight home having to clock watch! Minus 20 stars least!!!!”

Helpful Report

(Faro Airport Lounge) - Posted 8 years ago

“Frosty staff originally refused us entry although we were two separate parties. They did the same to another party because a child had a Puma logo on his top! It was a basic cafe/bar that only added to the hassle of the airport experience.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“The food was bland.it had been under a hot plate far to long.there were a party of 6 women at the table next to ours who were constantly swearing at no time did any of tmyour staff ask them to keep the noise down and cut out their language.infact one of the older staff members just laughed when I approached her.this and the above has shown me never to use this lounge again”

Helpful Report

(Edinburgh Airport Lounge) - Posted 8 years ago

“The food was awful, I didn't eat anything as it looked unacceptable and there were flies everywhere. The toilets were shocking, no toilet paper and just in such a state. This has to be the worst lounge I have stayed in.”

Helpful Report

(Lounge @ B Cadiz) - Posted 8 years ago

“I was there in the morning. It took about 10 minutes to be signed in. Apparently there were meant to be bacon sandwiches available. What was available was half a roll with some lukewarm semi-cooked bacon. Total waste of money. Would have been better going to Starbucks and saving about £15 for the same thing.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 8 years ago

“Due to the extensive works at Faro airport the lounge was very difficult to find with no signs as to destination. The flow of direction meant that once you had gone through passport control you could not gain access to the lounge”

Helpful Report

(Faro Airport Lounge) - Posted 8 years ago

“Too many passengers booked in and a huge area was booked out for Singapore airlines customer. I had to stand, so consequently had one Diet Coke whilst standing awkwardly. Told by the very miserable person at the door to ask someone to share a table but nobody would so felt really uncomfortable. No member off staff offered any assistance.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“We had to cancel our visit because we ended up in the south terminal and were not able to go back to the north. We were very disappointed because we had a long layover after a transatlantic flight. Would be wonderful if you had a lounge in south terminal as well.”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“What a complete and utter waste of money. When first googling the lounges, we were taken to the site of the Escape Lounge, where they have a menu and other items on the buffet. This was not the passes we received, it was for the Aspire Lounge. Watery eggs, cold bacon, no facility to make toast and not much else. I have NEVER felt so ripped off in my life, my husband had coffee and biscuits, as there was nothing else for him on the menu, as we were expecting sausages. It states on the Aspire Lounge menu 'breakfast sandwiches'. You CANNOT make a sandwich with one of those rolls that you sometimes get with a bowl of soup. If you want to get leathered before your flight, then this may be the place for you. We were in the lounge at 8am and did not want to have an alcoholic drink, but at least expected to have some toast. ABSOLUTE RIP-OFF, DO NOT WASTE YOUR MONEY.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“Not enough comfortable seating. Furniture was grubby. Food looked unappetizing and was, also selection was poor. Staff were banging around when clearing tables away.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“The toilet facilities was dirty and the service i would rate 5/10”

Helpful Report

(Lounge @ B Cadiz) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews