Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An oasis of calm. I cannot recommend The Aspire lounge in Cork Airport highly enough. Lovely service.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“Arrived just before 11am and was expecting there still to be ‘some’ breakfast choices, but was only lunch choices and I didn’t particularly want soup or bean stew at that time in the morning. Surely there should be a cross over at that time not just straight on to lunch foods-which in my opinion were all very similar bean stew type dishes. Not much stuff available for snacks either like nuts, only crisps and digestive biscuits were available until eventually a cake was brought out much later.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“We use the lounges on a regular basis, normally it is a haven from the departure lounge. On this occasion it was anything but, it was overcrowded and noisy. The buffet was limited and not kept stocked, the toilets were smelly and dirty. Very disappointing.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“The lounge itself a bit small, contrary to the web advert, therefore can be crowded. A bit filthy carpet, obviously not being cleaned regularly. The food is absolutely distasteful, very less/limited (4-6) selections/choices, everything almost empty and nothing and it took long to refill. So disappointing and very substandard. Shouldn’t be called “ executive lounge” really.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Used lounge early morning. Lovely breakfast and a range of drinks Including alcohol from bar if you wanted. . Staff helpful and pleasant atmosphere. Will definitely use again .”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Excellent service with a great range of drinks and food.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“The lounge was packed with almost no seating space. Part of the lounge was separated for Sinagpore airlines passengers and was at the time empty but was not reachable for other guests. Selection of food at breakfast time was just basic, you can probably find better breakfast at Holliday in.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“Only because I cannot award 0..... On the day we visited the lounge I was given an email address specifically to make a formal complaint which sent on 27th December 2019. My family still await a response to the email. I stood outside directing customers away from paying to enter the lounge. Cancel and get a refund.......here’s the transcript Dear James, I am currently with my family in the lounge and want you to know how bitterly dissatisfied we are. The food selection is as poor as poor can be and the quality is dreadful. I have paid £24.99 per person and have just sent my children out to purchase lunch. Just disgraceful and I am only one of several others complaining to the duty manager. I have just told several customers who had not prepaid to walk away. I couldn’t support the idea of others paying for this rubbish. Prosecco at additional cost, what on earth is that about? Choice all round is pathetic. The food consists of a soup, dried pasta dish, a tray of baked beans, vegetables and couscous. There’s a bowl of white sauce that happens to be mashed potatoes.......wow! A salad bar with no salad, cheese plate that is empty, no bread but a bowl full of pasta! Travelled all over the world and I just want you to know that by a country mile, this is the worst lounge I have ever visited. I have taken photographs as proof and will supply on request. I look forward to your response........ Regards Lee Shearwood MIFS DipFA”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Small plates no egg no atmosphere, very disappointed to say the least”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Very relaxed atmosphere, slight problem with the fizzy juice but soon sorted”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“I always use the lounge when I am at Bristol airport. It’s a very relaxing start to my holiday.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“We turned up to the Aspire Lounge to the thought of being in a relaxed environment before jetting off on holiday in Barbados. What greeted us was not a relaxing environment at all. Their was a distinct lack of staff and the staff that were present, was trying to do at least three jobs each!. The tables were full of dirty plates that were not cleared away and we had to clear them ourselves. The food was cold which had been laid out and covers not placed on them. The service was quite poor and frankly we would of been better off having breakfast in the general areas of the airport. Never again will I choose this lounge”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Great start to our holiday, lovely atmosphere, very comfortable. Will definitely book it again good value for your money”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Always prefer lounges to main airport. Quite, self service.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Just love using the lounge, it's the start of my holiday when I get there. Calm, peaceful, food and drink, comfy seats! What more could you want!”

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(Newcastle Airport Lounge) - Posted 5 years ago

“We visited the lounge in Edinburgh airport just after Christmas. There are two lounges but only one shown on the departure lounge maps. So it took a while to locate. The range and quality of food on offer was very poor and had obviously been sitting for a long time. Drinks had to be ordered ( in every other lounge free to take) Can customers not be free to choose.?We will not book ever again.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“No enough 'comfy' seats to relax in, lots to eat from. Staff very busy and some food slow to be replaced. Need more meat dishes. Staff very helpful when it is your turn.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“I bought the pass as a christmas gift for a friend. She thoroughly enjoyed the experience so i think shell be visiting again. Ive always had great service and food when ive used your lounges at heathrow and find it a great way to start a holiday.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“staff all very helpful hot ok cold food ok hot drinks ok bar service good will use again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Comfortable lounge food piping hot and staff very nice and friendly”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews