Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was no wi fi in the lounge during our visit and had to wait a while for the bacon to be replenished, but a comfortable experience apart from that.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 9 years ago

“Very limited in brands of all alcohol. Seemed to be only Welsh brewed products. Very limited choice of snacks too and they were snacks ie peanuts, crisps and biscuits etc despite the lack of choice we enjoyed the peace and tranquility that was to be found here. The staff were friendly and approachable. I would visit again but having visited larger lounges ie Heathrow and Mumbai where there is a vast array of Choice of all kinds and hot food, maybe time for Cardiff lounge to think about improving customer choices”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“Pleased with the selection of drinks but we felt the food options were limited and portions were small.”

Helpful Report

(Bristol AspirePlus) - Posted 9 years ago

“Didn't like the new lay out of the lounge. Facing chairs to afar apart not easy to reach table. The service was very good but the selection of cheeses etc was very poor. The gentleman who was serving the drinks very helpful and pleasant but some of the other staff could do with some customer service trainings..”

Helpful Report

(Glasgow Airport Lounge) - Posted 9 years ago

“Whilst an ok lounge it could be much better. Wifi was the worst I have ever used in an airport lounge and it's not a scratch on lutons. The food offering isn't great either.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“staff polite and friendly. seating good, toilets in lounge area good, a little disappointing no hot food option, and limited snacks, crisps in jars?. Choice of drinks hot and cold good. Dreess code and children in lounge, a liitle confusing about the standards required”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“Not a great experience: the receptionist seemed quite grumpy; several of the tables needed clearing; and the food offer was limited.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 9 years ago

“We used to go in the 1rst terminal Executive Lounge. We tried the new one in Term.3. It's a very nice place, and we spent a good time . But we were disappointed not to find a computer like in the other lounge (we don't travel with ours ) , and the shower is quite far from the lounge. This new lounge is also more noisy, as it's an open area, just above the terminal.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 9 years ago

“I'd avoid it till the refurb is done !”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 9 years ago

“We were impressed until prams, pushchairs, children and babies, invaded and took over half the lounge area. I cannot understand this as it states on the e-mail from you - Passenger breakdown Standard Stay (3 hours) (Adult (12+)) Standard Stay (3 hours) (Adult (12+)) However, despite this, the drinks were plentiful, and the selection of sweet dishes, but not much in the way of savoury selection other than crisps and nuts. Have visited better executive lounges.”

Helpful Report

(Bristol Airport Lounge) - Posted 9 years ago

“For the amount of time we were in there didn't think it was worth the money”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 9 years ago

“Our visit was good there were a good selection of food and drink in a relaxing atmosphere. Only issue we had was the staff weren't very friendly and they felt slightly off but it was 4am so we understand it could have been that.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Bit disappointed with lack of choice , would have at least expected sandwiches . Would not use again.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Choice of food not what i was expecting ordered antipasto with italian meats to find they had no Italian meats this was fairly early in the day approx 11.30 am. To have run out that early is pretty poor. The drinks choice was ok.”

Helpful Report

(Bristol AspirePlus) - Posted 9 years ago

“A wider range of snacks or some sandwiches would be good to improve”

Helpful Report

(Glasgow Airport Lounge) - Posted 9 years ago

“The lounge was very nice and food variety good. More Gluten free products would be Good e.g. Sandwiches. Not much in the way of choice in spirits. I asked for Dark Rum but they no longer serve it since the refurb. The first couple of times I went the the bar, the lady who served me was very rude and frosty faced. She had no customer service skills/manners what so ever and made me and other customers feel awkward. When I went back later a young man served us and he had very good customer skills. On the whole we enjoyed it, apart from the ladies poor customer service. She obviously behaves differently when her peers are about. Maybe you should send in a secret customer.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“The lounge was very busy and full. We did manage to get seats together but some people struggled. The lounge was clean and comfortable. We visited the lounge at 6.30 am and breakfast food was available. small bacon rolls, cereal or pastries. More choice would have been nice, perhaps a toaster made available would be a good idea? The drinks choice was good.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Certainly better than sitting in the main lounge. When we came it was a bit crowded caused by single people sitting at tables for four. Disappointed that for a tall person the seats had relatively low backs so I had no head rest. Snacks were nice. Friendly service.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“It was really nice and quiet with good views. However, the sandwiches were loaded with mayo and took half an hour to be served, the crisp were hard to find and not many packets were supplied for the whole lounge. The bar was very good though with fast service.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“We could easily get wifi connection the wifi but was not able to surf any websites. The food selection was limited.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews