Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with the Lounge at Liverpool, when compared with the one at Stansted. In my opinion the choice of snacks was poor, also the seating was, again in my opinion badly arranged. There were no toilet facilities, and the general overall impression was of a small room squeezed into an unsuitable space. Following my visit to Stansted, I decided to use the Lounge at Liverpool, but not again, I think I'd have been better off using the general facilities. Sorry, but you did ask!”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“Food was not great and the selection very poor in comparison to the other lounges we have used?”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Far too busy no where to sit.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Did not open on time over 10 mins leat !! And then the hot food was not hot !!”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“Awful food, dull atmosphere and a complete waste of money! Never again!”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Lounge too full (we had booked well in advance of our visit). Food available very poor, lack of choice. Drinks machine inoperable. Wifi very poor. Expected much better overall after paying £175 for 4 adults and a 2 year old. Will not be booking again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“There was very little food. I had a ham sandwich after a 15 min wait! I then had to spread my butter 'again had to ask for it' with a spoon! Drinks were awful as was the service and wait.”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“Not a good range of food available”

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(Newcastle Airport Lounge) - Posted 7 years ago

“The most basic lounge we have ever visited, selection of food and snacks was poor. This was our first experience of being in a lounge where there was a bar and someone served your drinks rather than help yourself. My husband and I are frequent and responsible travelers and I was not impressed by the attitude of the bar staff querying your request for another drink. We will not use either the airport or this lounge again if we can fly from somewhere else.”

Helpful Report

(Cardiff Airport Lounge) - Posted 7 years ago

“A very disappointing visit. We arrived at approx 7.30am, and the place looked like a bomb site. It was dirty, food on the seats, tables needing clearing, children running around out of control.Quality and selection of breakfast was poor, more like a canteen than an executive lounge. I'm a regular user of the airport lounges in Manchester and have never before been so dissatisfied. I intend to contact the service provider with my full complaint.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“The whole experience was bad from the start. We were a group of 8 and as it was my brother in laws 67th birthday thought we would go in the lounge to make it a bit special. It took 7 phone calls to actually book it. When we arrived it was chaotic and no seats had been booked together for us. We had to sit in 3 separate areas”

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(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“It was very busy and we struggled to get a seat which was very annoying”

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(Glasgow Airport Lounge) - Posted 7 years ago

“There were not enough staff on duty! A huge queue for the bar! No plates! No food! There was a wait for everything!!”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Great selection of drinks, average food (I was there in the evening when usually I would fly first thing and actually like the morning menu) I did not get wifi which was very inconvenient. Also very very busy. As a regular user who has been using the Luton lounge many of times, I was very disappointed and would now consider going to a restaurant in Luton Ariport rather than booking the lounge.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

“Arrived to be told that the lounge was overbooked and we either stand around or request refund. Decided to wait for a table which we finally found, my wife left to use the ladies at which point people were constantly requesting to use her seat. Food choices were also sparse not much choice. We book lounge to relax before flight and this did not happen.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“On arriving the gentleman greeting me wasn't blessed with the greatest social skills. There wasn't a great deal of choice in terms of food, and things were not replenished very quickly. I would not book Aspire again.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“The lounge was dirty, tables and floors. By 7pm there was no Gin left and the food was inedible. It was noisy from the lady behind the counter throwing glass bottles into a bin behind the counter. You should have your own mystery shopper experience to fully understand what your customers are experiencing. The only positive was that it was empty and there where plenty of places to sit. It was not worth £49 and I'm not sure I'd do it again. It's a shame as it's a nice way to start a holiday.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“"The food was not what was expected,one dish of pasta, dry bread and limited Salads, also the place was really dirty especially the floor, the drink service was fine. Overall very disappointed."”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“I have been in a few airport lounges and found the one at Liverpool to be too small and not enough food choices. I was disappointed to have to make up my own sandwiches, which consisted of tuna, cheese or egg!! Not much choice of food for the price paid. Not everyone is there for the drinks. In future I won't be booking this lounge.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“It was T3 not T5. Not a great amount of food. Plates glasses not cleared from table in 2 hours. Reception staff very helpful after booking wrong terminal”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews