Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lounge was adequately tidy and stocked with snacks/ drinks. Staff were friendly. I much prefer lounges where the flights are announced and this reduced my overall rating from Good to Normal.”

Helpful Report

(Luton Aspire Airport Lounge - Pre Refit) - Posted 10 years ago

“Ok surroundings but a bit dark with no windows, much preferred the old serve yourself system as now when the lounge is busy there is only one person serving, whilst I appreciate that some visitors abused the old system for drinks I feel it's a great shame that the many suffer for the few. Could be a wider variety of snacks & tables could be cleared on a more regular basis Overall, at best the lounge gets a 'just acceptable' rating in view of the price one has to pay.”

Helpful Report

(Newcastle Airport Lounge) - Posted 10 years ago

“Found the staff to be unsmiling and in no rush to serve drinks,we actually felt we were an inconvenience.”

Helpful Report

(Glasgow Airport Lounge - Pre Refit) - Posted 10 years ago

“Compared to the lounges at Heathrow and Gatwick the one at Luton really is a poor relation. The selection of food and drink was really limited and the space itself is very small and not well lit. That said it was a lot less busy than the departure lounge so it served a purpose.”

Helpful Report

(Luton Aspire Airport Lounge - Pre Refit) - Posted 10 years ago

“Worthwhile but slightly disappointing. Quite busy and rather noisy. But comfortable seats and decent refreshments.”

Helpful Report

(Gatwick North Aspire) - Posted 10 years ago

“On the day that we visited the Executive lounge in Glasgow airport, the lounge was full to capacity. We had difficulty finding seats. We eventually shared a very messy table with another couple. It was a very hot day, and the air conditioning was out of order. There was no ice for our drinks until eventually, a very helpful staff members got some from another bar. What should have been a pleasant, first time experience, just wasn't! Wouldn't go back!”

Helpful Report

(Glasgow Airport Lounge - Pre Refit) - Posted 10 years ago

“was not what i expected, no chips, no real substancial snacks and hearing a group of young adults being advised they should be aware they wont fly if over drinking when they were perfectly sober to not hear the same message delivered to myself or others was rather riddiculous as it pigeon holed that group”

Helpful Report

(Glasgow Airport Lounge - Pre Refit) - Posted 10 years ago

“The staff were friendly and helpful, but the surroundings are a bit tired. Still worth the money though and a lovely quiet, calm oasis away from the hustle and bustle of the main departure lounge”

Helpful Report

(Luton Aspire Airport Lounge - Pre Refit) - Posted 10 years ago

“Not like edinburgh poor selection of beers served by barmaid overall look of place poor”

Helpful Report

(Glasgow Airport Lounge - Pre Refit) - Posted 10 years ago

“It is such a pity that there is no toaster provided. Or if it's the old health and safety issue, (customers not competent to use a toaster), a ready supply of hot toast! There are some rolls but they are not even warm. Some slices of prepack fruit cake to go with the prepack biscuits would be a welcome addition.”

Helpful Report

(Gatwick North Aspire) - Posted 10 years ago

“Everything satisfactory”

Helpful Report

(Gatwick North Aspire) - Posted 10 years ago

“Having stayed in the normal service lounge many times it had started to go downhill and we were pleased when it was refurbished. As it was our wedding anniversary we treated ourselves and paid the extra to go into the Lounge plus. This was not worth the money that is being charged. The staff weren't very forthcoming about how to get the hot foot and we didn't realise that you could order from a menu until about half an hour before we left so we only had a cheese platter and some nibbles. As we had a booked when the lounge first opening it came with an offer of sparkling wine for each of us which we had to ask for, and also in the paperwork we received they were supposed to offer a free Aspey whiskey as part of the package. My husband asked to try this and the lady said that it wasn't free. I said that the paperwork stated that it was free. She eventually handed me one but wasn't happy at doing so. Overall it was nice to use the pod, but I won't pay the price to go in again. I may try the normal Aspire lounge next time, but to be honest that it quite pricey now as well so we will probably just stay longer at home and spend more money on the plane!!”

Helpful Report

(Newcastle Airport Lounge) - Posted 10 years ago

“wrong name!”

Helpful Report

(Newcastle Airport Lounge) - Posted 10 years ago

“We thought the food was poor and the staff not as welcoming as previous exec. lounges we have used”

Helpful Report

(Heathrow Terminal 1) - Posted 10 years ago

“Few changes that have been made made it not it just as good”

Helpful Report

(Glasgow Airport Lounge - Pre Refit) - Posted 10 years ago

“Unfortunately we missed breakfast and lunch was a poor affair, choices of soup or crackers and uninspiring cheese. Wi-Fi was patchy especially at the far end of the room. However it was nice to escape the main departure lounge and enjoy a relaxing drink.”

Helpful Report

(Gatwick North Aspire) - Posted 10 years ago

“Yes was ok very low key and very quiet - staff were lovely and helpful but felt like a library where you had to whisper incase you got removed.”

Helpful Report

(Glasgow Airport Lounge - Pre Refit) - Posted 10 years ago

“I found this lounge a little on the small and cramped side. The food selection was not as varied or extensive as other lounges I have visited, however it was clean and the staff were pleasant.”

Helpful Report

(Gatwick South Aspire Lounge) - Posted 10 years ago

“We have used this facility several times, but our last visit was not as good as on previous occasions. The food selection was very limited, although the drinks situation was as good as ever.”

Helpful Report

(Gatwick North Aspire) - Posted 10 years ago

“Slightly disappointed at the variety of food on offer compared to other airport lounges, not really value for money it costs to use the lounge, also when we first arrived at the lounge we had to wait for a seat.”

Helpful Report

(Newcastle Airport Lounge) - Posted 10 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews