Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,082 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

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Metrics

3.9

Based on 28,082 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed as the choice was poor because of COVID-19. I enjoy being able to help myself. Service was excellent and I was well taken care of.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 2 years ago

“Due to covid rules the booking service was slow and I didn’t feel that I had good value for money choice of food was restricted and lacklustre compared to a non covid visit Left feeling disappointed ☹️”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 2 years ago

“Cramped, overcrowded, very cheaply / poorly fitted out and food choices and quality was poor. Very disappointing. Staff were lovely and working hard”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“I was disappointed with this particular visit, firstly it looked as if the lounge was over booked as we couldn’t find a table for the 4 of us, There was no cold fizzy drinks available There was no cereal available There wasn’t even any biscuits available. Then they run out of draught beer and only had 1 type of bottle beer to offer.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“We were a bit disappointed the full english breakfast came in a box so it resembled something you would get from a catering van beside the road! The hot sandwiches were delivered on a plate as we noticed but apart from that,nice staff,decor was well used odd light was flashing(silly little maintenance things really) Expected better. Kind Regards MR&MRS Hoyland”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Food was terrible”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 2 years ago

“Nearly didn't get in on time as there was a long queue of people trying to get in who hadn't pre-booked. Neraly didn't find a seat once I did get in. Also, it was 11am and the only vegetarian food available was curry which seemed a bit strange there was no breakfast option. Comfy chairs though. So, overall, it was OK but I wouldn't rush back.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Nice lounge and a simple serve at table process has been implemented. However on my stay staff completely forgot to bring items ordered despite not being very busy at all. Really disappointing considering the rate paid for access. I used the lounge for business travel, however the wi-fi was not working making business calls all the more difficult.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 2 years ago

“Unfortunately when we visited the small lounge at Terminal 5 it was very busy and it was hard to find a seat. We were a party of 4 with a baby and it was extremely hard to sit together plus a pushchair. Others were actually sitting on the floor. The table was low and very difficult to eat at. Some of the drinks machines were not working well and there was no decaffeinated tea available. The orange juice was very watery and unpleasant to drink. The food arrived promptly but I did not enjoy my food, which was bland and not very warm.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“I had booked Aspire lounges and was moved to here instead. The lady at the front desk treated us as though we were an inconvenience. It shut early which meant we didn’t get what we had paid for. My two emails about this issue have been ignored.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 2 years ago

“Sadly, this wasn’t the special event that my wife and I were expecting to start off our 30th wedding anniversary holiday. A number of complaints would include… 1) No where to sit (we had to remove a reserved sign). 2) Table too small to eat off. Barely enough room for two plates and two saucers. 3) Poor quality of some food. Bread did not taste (or feel) fresh. Veggie options were served cold and had to be returned. 4) No body behind bar for a considerable time so we could not enjoy an early glass of wine or beer. 5) I was also disappointed to see that the cost of booking on the day (£25) was the same as booking in advance (£24.99). Really not sure we would bother again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Pretty limited offering for the money, would not recommend.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Worst lounge I’ve been in at an airport”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Het is vreemd dat als je vooraf boekt, je vlucht nummer en naam doorgeeft, je de enige gast bent (echt niemand anders) dat men dan bijzonder uitgebreid vraagt naar je vlucht nummer en naam. Driedubbel checkt en het vervolgens op een veredeld toiletpapiertje noteert. Aanbod van voedsel en drank haalt het royaal niet bij andere lounges waar ik geweest ben. Blijkbaar was er eerder op de dag nog 1 gast geweest. Het was duidelijk dat het afval (theezakje ed) er al lang lag. Gezien de “drukte” had dit toch al lang schoongemaakt kunnen zijn. Ik kom graag in een lounge. Hou van de rust, wat kunnen werken en eten en drinken maar Eindhoven is absoluut geen aanrader”

Helpful Report

(Eindhoven Airport Aspire Lounge) - Posted 2 years ago

“Confirmation email stated we can get into the lounge 4.30 but it didn’t open until 5.. we then only had 15/20 minutes to get checked in, order and eat/drink. Not the relaxed start to our holiday that we wanted from booking the lounge. Bacon roll - under cooked, and extremely dry Sausage roll - again dry! Drinks came quickly except the waiter didn’t know which table was which. Which happened a couple of times to others as well.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 2 years ago

“Slow service, bad food, not a full Open bar.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Cannot actually write a review on the Aspire Lounge as they decided 2 days before our travel date to open at 9.45am and we were booked for 7.45am so we were cancelled. So wasn’t entirely impressed with their casual email at late notice. You are either open or shut not choose when your busy times are as we all pay the same money. I will say the money was paid back into my account in a timely manner. But I would probably think twice about booking them again”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 2 years ago

“Great experience until a rat ran across the room in front of me. I informed the hostess who didn't seem too bothered by this.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 3 years ago

“although the staff were lovely they were very short staffed and that ruined”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 3 years ago

“Poor, crowded, cheap.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

Executive Lounges is rated 3.9 based on 28,082 reviews