Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I checked in just about lunch time. Food was very poor. Two choices 1) tomato soup 2) pasta with a tomato sauce, this was tasteless, there was a horrible bowl of grated cheese to put over the pasta, very disappointing. We knew we wouldn't get food on the flight so paid £20 each to get something decent to eat. There was bread for toast and some cheese and jam. There was a selection of snacks but not a big selection. We have used the lounge before and found it much better but this really was not value for money. There was a good selection of alcohol, but my husband and I would have preferred better food. Staff were nice and place was clean and tidy.”

Helpful Report

(Glasgow Airport Lounge) - Posted 9 years ago

“Rubbish - not worth the money. Very poor choice of drinks available and only food at breakfast time was bacon rolls (white bread) and watery porridge. I will not be using this facility again.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“far to clinical , we much preferred the lounge in terminal 2 , that was frindly you felt able to chat , the staff were very friendly , this one felt like you were being watched”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“although the choice of refreshments was good, everything seemed to be running out very quickly. A few travellers looked like they had far too much to drink (although just after 8 in the morning) with one woman in particular obviously making a disgust of herself in the toilets. not ever likely to return.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Could be good but over trading! On arrival having pre booked we were told to expect to share a table or split up to find a table, not great with a family! Also a very small selection of food and no tradional British fare which again made feeding children tricky! Disappointing compared to previous lounges we've used and would not waste money on this one again. Also soft drink machine broken and no cutlery.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Thought the lounge was poor value and cramped . Food looked as though it had been lying around for a long time . Will not use again .”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Lounge carpets were dirty and the chairs tatty. Food very poor and the staff didn't seem able to keep what there was stocked up. A very poor relation to other lounges we have been in.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Very disappointed in the serviceair lounge, pre made bacon balm cakes kept warm not edible at all, not much choice at all food wise, had to wait for service at the bar not manned all the time, very dated decor, would not use again”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Been in Aspire & Escape lounges. Aspire better view but Escape better service & menu. No menu at Aspire & staff not available for much of the time.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“Seats to low and uncomfortable. Little gf items. Only thing hot was a soup.drinks not chilled properly. Was not a quiet relaxing venue as business men were still working. Long way from departure gates.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“The lounge had very little choice of food. The only hot food was soup (potato and leek). I don't like this so had to eat crackers and jam for my lunch. There was no cheese available. The food wRmer was empty throughout our time on the lounge. There were peanuts, crisps and pretzels but no sandwiches or cakes etc. there was a long wait at the bar for service and no self service wine or beer which would help to alleviate this problem. This was a disappointing experience compared to other lounges I have been in. Surely there should be more than soup on offer for a lunchtime visit. The lounge seemed to be short staffed and they seem to be very harried and busy. Not very welcoming. There would have to be a big improvement before I would pay to visit again.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Very disappointed with the selection of snacks. No sandwiches or cheese and crackers only cakes. All my wife ate was two welsh cakes and two coffees. Not good enough for the price. Service from staff was very good.”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“Had to wait at reception desk for approx 10 mins , my booking couldn't be found luckily i had printed the email off , Was over half an hour before we got any food and then it was 3 trays of sandwiches and some lukewarm pasta this was shared between a lounge which we were told was booked to capacity needless to say it didnt go far . Then two small platters of scones were brought out , there were no plates for the sandwiches and people were putting them in serviettes .There was a queue at the bar due to it not being manned .I must add that the 2 members of staff we saw were doing their best but in my opinion it was too much for 2 people . I have used other lounges before and have never come across this sort of diabolical organisation . Definitely not worth the money we paid.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 9 years ago

“Very tired looking and had to clear my table to get anywhere to sit. Quiet area was being used by Singapore air passengers , all 2 of them”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Poor selection of refreshment at lunch time. Soup and roll only choice . Crisps and nibbles available but not what we expected before a long flight. Been in railway station lounges at different locations and expected a similar standard if better choice at the airport. Very disappointed. Don't know if we will use again.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Uncomfortable and crowded seating, when we first arrived unable to find two available seats together. There were no soft drinks available as they had run out, and a little later also ran out of Prosecco. Poor selection of food. Would not revisit based on my experience, poor value for money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Have used the lounge on several occassions.On this this ocasssion the noise level from a couple of larger traveling groups (some men in shorts) was unacceptable.Staff didn't appear to try to take any action to reduce the noise level.A bit of peace and quite is the reason for using the lounge.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“I was initially denied access, as it was full. As I had pre-paid, they eventually let me in. Drink offering good, but the food looked poor and not appetising”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“I was extremely disappointed by the sleeping pods. I was unable to adjust the angle of the couch's backrest and the television was inoperable. I requested a partial refund for these defects and Rinky was unsympathetic to my request. I point out to you that if a customer pays 100% of the requested fee, he is entitled to receive 100% of the advertised service. Please consider this as a renewed request for a partial refund.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“We will not be using the aspire gatwick again . The select of snacks & sevice has deteriated so much”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews