Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overcrowded so people stood around waiting for seat's become free. Would not use again do to this!”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“Very small choice of food. Kept running out of plates, so you couldn’t even have any of the little that was available. The person manning the bar was very flustered, even though he only had 3 or 4 people queuing at a time. He kept saying loudly that the bar would have to be closed, for no apparent reason. He then actually went ahead & closed it for the last 30 hour of our visit so we couldn’t have any drinks when we had actually managed to get plates to have some food! The tables were not being cleared & the full capacity sign had gone up even though there were plenty of empty seats & (dirty) tables. This can’t be put down to a lack of staff as there were plenty of staff about, but seemed to all be at the back of the bar chatting mostly. Terrible customer service, we’ll definitely be using the other lounges on our future visits as this is the 2nd time in a row we’ve been disappointed with this particular lounge.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Unfortunatley after years of using this lounge I was very disappointed at this visit had to wait 10 minutes to get a glass and had no chance of getting any food as soon as it appeared it was gone”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“There were two large parties going on in the lounge while was there. It was like trying to work in my local pub. This business lounge needs some control.”

Helpful Report

(Inverness Airport Lounge) - Posted 7 years ago

“The breakfast was cold a most unwelcoming welcome and it’s uht milk so the tea was terrible sorry”

Helpful Report

(Bristol AspirePlus) - Posted 7 years ago

“We did not get the full 3 hours as advertised as you get 3 hours from your flight time which is impossible to stay there till then. There was no fizzy juice they had ran out so had to leave and buy some to get drink of fizzy juice. Also no diluting juice available if you don’t like fizzy juice or tea etc.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“When we arrived we had a nice greeting form the lady on reception and it looked very nice from the outset. She said we had a table that had reserved on it and we could go straight to it. We walked around the lounge and there were no free tables. I walked back to reception and the lady asked someone to show us the table. The table was hidden round a corner and someone was asleep on the sofa. She woke him up and we could then sit down. The food choices were not that great and and it wasn't particularly warm. I wouldn't go again as you can get better service and food for similar price elsewhere in the airport.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“Very limited seating. Had to share tables with a number of other people. There was food all over the floor. They had run out of beer on tap so only bottles.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“My booking for The Aspire Lounge had to be cancelled as the lounge is currently having a refurb! We had to us My Lounge instead & we were very disappointed”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“Limited seating. No toilets. Paid for an experience got nothing.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“On arriving at the lounge there were no newspapers left and hardly any seats, we eventually found a seat in a dark corner, could not see out of the window which was disappointing. We got a drink from the bar and checked out what food was on offer. There was a small choice of salad and 3 pots of chilli bean 1 white and 1 red pasta, both pasta pots empty. After a half an hour some seats became available by the window which was much better for the rest of our stay. The pasta pots were eventually re filled. The staff were pleasant but very slow clearing tables, some tables right by us were not cleared for a good hour and half, the pump for the beer had to be changed and therefore became unavailable for the last hour as too frothy. No atmosphere, overall not a good experience.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Very hard to find once landed..”

Helpful Report

(Lounge @ B Cadiz) - Posted 7 years ago

“No seats available, we ended up eventually sharing a table. Food, very limited and no knives to spread butter etc.. I would not use the lounge in the future.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Food not very good.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“Poor selection of food and drinks considering it was lunchtime. It took far too long for someone to come and clear our table. Other people had tables covered in empty beer bottles. The lighting/decor and atmosphere are quite depressing. I would not use this lounge again.”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“The selection of edible items far too small. Bread scarce. Won't come again.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 7 years ago

“The breakfast was cold, bacon, beans and sausage There was some customers in playing music on their phone quite loud we moved to the other end of lounge as did some other customers, we didn’t think it was appropriate at 5am in morning. Although staff were all very nice we do feel something should have been said about the music.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Chaires side by side similar to a canteen. Bottles empty. The only hot food was spicy. No variety of meal. 2 coffee machin out of 3, out of order. Dirty dishes left for long time (I was there 3 hours and some dirty dishes were left at least for 2 hours),”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

“Torn seats, overcrowded”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Lounge crowded, no seats available, poor selection of drinks and food,no service whatsoever.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews