Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very busy and at one point no seats. The food wasn't great, cold and not a fab selection. Not clean, tidy or enough staff.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Ceilings stained,paint peeling,staff invisible. Food replaced occasionally. Only free newspapers available.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Very, very limited range of soft drinks and alcoholic drinks. You cannot help yourself to alcohol, you have to find a member of staff to serve you and you are only allowed 2 drinks!! The food is also very lacking - cereal and a few biscuits/cakes. Really not worth the money in all honesty. I would not got back.”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“Heathrow Terminal 5 lounge feels like it has been fitted into a corridor,cramped and uncomfortable. Position of food and drinks area makes it difficult to use. Very disappointing.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“the choice of Food was realy poor: ONLY 3 warm dishes (one of them was soupe), very bed Service!! i am travel agent, would never advice this Lounge to my Clients!! it was my first and last time in Basel :-(”

Helpful Report

(EuroAirport Skyview Lounge) - Posted 8 years ago

“Compared with our other lounge bookings on this holiday this was the least valued. Food was very limited and the area overlooked the noisy (non-lounge) area below.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 8 years ago

“Everyone was looking for a seat vastly overbooked. This also happened to us on our visit in June and being travellers who always use the lounges these two experiences this year somewhat spoilt the start of the holiday for both myself and my wife and have actually considered not using the lounges for future travel. We also think the lounges are looking somewhat tired.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“It was first of all a very long waiting time to get in. As well it was very overcrowded, difficult to get a free seat. Not really a relaxing athmosphere.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Very underwhelming. Only cheese and crackers on offer along with a few left over pastries. Drinks selection was good but over all it was like sitting in the lobby of a hotel.”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“Compared to the many lounges we've used this one is poor The selection of food was poor. The seating was cramped and the lounge very busy The lounge is small, windowless and not relaxing. We won't be using the lounge again”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Arrived mid afternoon and found most of the food on offer had been depleted and not replenished so had some soup which was OK Decent quality red wine and beers”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“At £25 per person, this was the most expensive cup of coffee I've ever had!! Definitely not quite the lounge environment I was expecting, and far from airport lounges I have been in before - this was simply just an airport restaurant with a few coffee tables and chairs. There was apparently food on offer, but upon arrival at the venue, we were told to be quick as they were clearing it away, which given what was left was hardly worth the effort - a few pieces of stale sushi and a couple of croissants.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 8 years ago

“having used the aspire lounge at bristol airport on many occasions expected at least a bacon roll or sandwiches ,the staff were pleasant enough just thought it was a bit basic”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“the lounge was very outdated , in need if refurbishment and not very clean”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Just not worth the money for the time we had before our fight”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“First visit and although quite impressed in general a particular staff member needs some customer service guidance. The young staff members were very polite and attentive; however the older lady with the glasses and short hair was abrupt to the point of rudeness. When having to ask for something behind the bar she could not have been less accommodating. I also noticed later that she staffed the reception desk. As the first impression that anyone would get of the lounge perhaps not the wisest place for this lady as a forward public facing job is clearly not where she wants to be. Not enough to put me off coming back but a far from 'executive' experience.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 8 years ago

“It was around 4pm and there was a long queue in front of the lounge. After 10 minutes wait, I finally got inside the lounge. But there were not so many seats available. The place was over packed and I couldn't get comfortable. Drinks and food choices was ok, I would say. But the bar area was busy again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“We visited the lounge in Kuala lumpur, There was not a lot of different food to choose from. Alcohol had to be payed for,[except beer] and there was no hot water to shower and change before our onward journey”

Helpful Report

(Kuala Lumpur Airport Lounge) - Posted 8 years ago

“We couldn't find a seat together- we eventually had to sit opposite each other by the computer tables. There was no hot food and we were very disappointed with our visit”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“It was overcrowded”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews