Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To begin with, I did not like the tone of the person at the desk while telling me that I could stay for a maximum of three hours. I have been to several lounges worldwide, and few made me feel this unwelcome. Second, it was an inconvenience to have to step out of the lounge to access the restroom. I would have hoped for something within the premises (if any, they were not clearly marked out).”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“The LHR T5 lounge was crowded when I arrived. People were standing and walking around waiting for a table. A family was collecting free chairs and carried them across the lounge to their table. Children were running around. Several guests behaved like in an "all you can eat and drink" restaurant, trying to make the most out of their money. I was ugly. And please, establish a dress-code policy. It was very loud as well! Food was exactly the same like a week before in the LHR T3 lounge - but this time the pasta was cold. Food and beverage quality is good over all. USB socket for charging was not working at my table.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“I felt it didn't give value for money, to be offered just soup and a roll, I felt was ridiculous, there was eight people in our party and I paid almost £170.00 for us all, yes we had a couple of drinks, but will not be trying it again.”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“As I am not a big drinker I didn't get my money's worth it was soup n roll a drink for 17.99 at the airport I could have had anything can be made better with sandwiches as soup is not for every one as I ama vegetarian there was nothing I could have at breakfast”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“We had to queue outside the lounge whilst other passengers were making enquiries as to how much the cost was to access the lounge - two staff were attending to this while we waited to get having pre booked”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“The staff were very welcoming however food was literally titbits and absolutely tasteless. I only had cheese and some nuts then decided to order burger and sweet potato fries for which an extra fee was charged. The staff were clearly not used to patrons ordering from the menu as they did not know what to do. If your priority is to rest this lounge is fine however if food is your priority then give this lounge a miss.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“Nothing like what the description describes. Food consists of a small salad bar with some sandwich fillers, meat and salad. A few miniature bread rolls and miniature packs of crisps. Croissants that where stale and again miniature. There was also soup on offer of one flavour. The receptionist who was there to welcome you was not very friendly she was quite rude and abrupt. Nothing was explained on arrival it was basically just find out for yourself. Wont book again. And I hope no executives book into lounge as they will be very disappointed.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Finding the location wasn't easy & took a long time. There was a queue to arrive which was slow as only one person there for booking in. The room was dirty & crowded, it was difficult to get a table together for the 4 people in my pre-booked group. It also looked as if it needed a thorough clean & some redecoration. There was a section of the room that was closed off & there were few staff available to keep everything clean, remove used plates, glasses, etc. The food quality was low and the choice was basic. Nothing like other lounges I have been in. Very disappointing and not value for money at all. I would rather have spent money in one of the airport restaurants/bars.”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“needs a re - vamp! Gone downhill from last time. Not impressed seating was grotty and floor needed cleaning of food debris waiting for drinks (more staff ?? only ladies covering reception/ food / drink”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“No staff spoke when I entered The one on desk was making me email stuff over to him cause he couldn't bring it up time and time again even though I had the scan code on my phone Had Americas in there that just turned up and everything went around them I was suppose to be in there 9 hrs on my own and was suppose to feel comfortable but lights went out when they said and cause they were leaving ask for a call at 5 in the morning but the way that happened was the staff shouted at the top of their voices from the other end and whacked the lights on full scaring me Maybe you as a company should find out what that can do to someone it can really harm people Being in a country with no one I knew was bad enough but being in a country with staff that can't even be bothered I paid money to feel comfortable but ended up feeling uncomfortable”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 8 years ago

“Was not impressed with the cleanliness and the choice of snacks . Found the place to be in need of a refurbishment and we were shoved into a dark dismal area right at the back and felt very uncomfortable ????”

Helpful Report

(Montego Bay Airport Lounge) - Posted 8 years ago

“The seats that were empty had faulty electrical sockets. Staff were rude and unfriendly. Food was dry and selection was poor”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Staff were disinterested noisy staff with trollies wasn't clean cold needs updated”

Helpful Report

(Edinburgh Airport Lounge) - Posted 8 years ago

“The verity of snacks available was very poor, positioning of the departure info screen poor only 2. Waitresses very polite.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“1 over crowded 2 too many people sleepin every where ist a longe or a hotel 3to brite and sunny from z,oon to 3pm 4 no rest rooms. 5 half of the outlets were ooo”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Wasn't a good selection of food. Food that was there was dry and bread was hard.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“Arrived with my girlfriend thinking that there would be more room and to have a nice bottle of champagne to celebrate our engagement to find it was packed and minimal room to sit as there were three big tables reserved. Ounce we found somewhere to sit I went to buy some champagne to be told there is only 1 bottle and it's not chilled. The staff were miserable and unhelpful It spoilt my experience and will never use the lounge again. Should of gave less stars....”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“For the cost I would have expected something more to eat than a packet of crisps and an apple. No hot food was available”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 8 years ago

“Upon checking in there was no kind of introduction (bar is this way, spa is that way, buffet over here, etc), I was left to my own devices. I would have preferred a bit of an introduction as it was my first time. It was very crowded in the lounge during my stay, I was only able to find a seat in a rather uncomfortable high bar chair. Food was cold. There were no spa appointments available for the time I was booked in. Very disappointing and a huge waste of 30 pounds.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“I couldn't have any thing to eat as there was nothing that didn't contain any dairy. It was estemely packed and noisy”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews