Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the Lounge is clean and comfortable and staff super helpful, the downside is the Toilet facility. There's only one Toilet and normally there's a queue outside to access.”

Helpful Report

(Lounge @ B Cadiz) - Posted 6 years ago

“Food selection was limited.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Had to prompt the attendant to renew empty gin bottle . Limited food available , soup and not so nice scones No particularly comfortable seats. Hence three star review 🙂”

Helpful Report

(Belfast City Aspire Lounge) - Posted 6 years ago

“Early morning visit hot bacon and sausage available along with bread rolls and Danish pastries lounge clean and tidy”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Having booked my visit to the Aspire Lounge at Schipol on line with no print access, I was pleased to see that I would be able to simply show my smart phone on arrival to gain access...in fact, this was the main reason for booking through you. However, on arrival at the lounge on 4th Sept, I was told at reception that I couldn't enter without a print of the booking. I had to forward your confirmation email to swissport for them to then print the email to confirm my booking. I complied because the lady on reception was quite insistent and I didn't want to be turned away, especially as my companion was not feeling well. Of course, on the confirmation email, it indicated quite clearly that a print copy wasn't required.........some training required, I think!! Once in the lounge, though, I was very pleased with the facilities and, in particular, the food was delicious.....a pleasant way to pass a long layover. I will be travelling through Schipol again next week, with long layover, and hope, if I choose to book your lounge again I will not encounter the same problem. I have rated the lounge as 'acceptable' simply because of the 'difficulty' in gaining access.......had your receptionist accepted sight of the booking on my smartphone, I would have given a rating of 'very good' Many thanks”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

“For me this is the poorest of the swissport lounges at Manchester. A third ofbthe lounge was reserved for Singapore airlines which meant the rest of the area was cramped. We checked in between breakfast and dinner so they were running down the breakfast and serving the lunch menu. So from a good point of view there was a lot of asking for things such as bacon, knives, forks, scones etc. The food improved the longer we were there. The bar staff were very good attentive not good that some of the drinks are poorer from bottles. The ambience needs to improve as the other two lounges have the benefit of excellent views. Will still swissport for the lounges in t1 and t3 but would think again if I was flying in t2”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“I wasn’t as impressed with the lounge at Luton as I expected to be. The food was average, drink choice average, and the entire place was just a bit of a mess. There were no clean tables to sit at so we had to sit at one with about 10 bottles of beer on (empty) and some plates to which the waitress finally came to clear it and make a joke thinking it was our beer. Really unimpressed and wouldn’t book again.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“I paid you for my visit but with Priority Pass it should have been free. I will email you soon with details. Jessel Harris”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Bacon like cardboard. Food not as good as other visits. Spirits got weaker after our first drink. I used Aspire on numerous occasions and I am already booked for January but have say that my September visit was disappointing.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Drinks and food are ok. I liked it. What could be improved is cleanliness and some parts of the furniture should be renovated.”

Helpful Report

(Panorama Lounge) - Posted 6 years ago

“Nice food, friendly staff unfortunately there was no vegetarian option for my girlfriend”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“The lounge it’s self could do with a male over. Very tired looking carpets etc!! Food was ‘ok’....I think procecco should also be included in the price as £5 a glass seems steep after paying to get in.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“It is great value and looks amazing since refit but did run out of everything and wasn’t well stocked, staff apologised and were very helpful. My dad enjoyed himself so that’s what mattered and saves all the hustle bustle at airport and you can relax”

Executive Lounges 3 star review on 8th September 2018

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“My husband and me paid a slight higher price believing that we would have a higher class of service and choice. This however wasn't the case. There were long queues at the bar with only one bar person for the majority of the time. The bar didn't stock Bitter Lemon which is our favourite accompaniment to our Gin choice which was disappointing. The hot food choice was either curry (vegetarian) or curry (chicken) which again proved disappointing. Our experience wasn't the best for the start of our holiday as what we were anticipating and we won't be rushing back or recommending this longe to our family and friends”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Glasses were dirty and the staff were on the guest lounges on their phones. Hot food was cold. Worst lounge I've been in”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

“Not a great selection of food. Lounge was a little soulless. Waitress was very friendly and efficient.”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 6 years ago

“Very limit choice of food and snacks, used to be able to get a glass of prosecco now you have to pay £4.99”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“We visit the excecutive lounge every year before we fly but normally go in the vip but this year decided to do the vip plus for a change. We much prefer the normal vip Lounge as there is a lot more choice of food to eat. The vip plus only had 2 different dishes and there were no sandwiches. On the plus side we could get prosecco 😁”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“Waited 15 minutes to be seated and had to share a table with unknowns as the plus lounge was that busy . Chicken pesto pasta was rock hard and luke-warm . Other than this , was a good start to our holiday and would maybe consider using Aspire plus again in the future .”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“Lounge was busy during my visit however staff had kept us a table which was good of them. Would also like to say that staff really nice and good attitude even though I felt they were understaffed as had to wait for food to be replenished and felt staff had to run between reception, bar, food and clearing up. Food was nice but don’t feel there was the full menu as advertised.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews