Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very overcrowded. Lack of food always running out and not replaced quickly.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“I thought the food choice was particularly poor Very limited choice for example only sweet choice was 8 slices of cake which dissaperead quickly and some cheap supermarket biscuits ! I’ve used other lounges and will not use aspire again”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“It wasn't busy when we got there yet the tables were dirty and there were still plates on the tables. The selection of food and drink was very poor (no cider). I wanted to serve myself an orange juice and there were no glasses available so I had to ask, this seemed like a lot of trouble for the member of staff. I went back 10 mins later to get my wife a Diet Coke and glasses still hadn't been put out. The worst lounge I've been in.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“Drunken behaviour from a group of 6 with loud very bad language. Non of the staff approached them and I left after half an hour..”

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(Edinburgh Airport Lounge) - Posted 7 years ago

“More seating as the whole area was for Singapore business clients yet was empty everyone else was sharing tables some evenstanding. House wine was like paint stripper won’t be using again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“you only get a short time in the lounge and I'm afraid most of our time was taken up with queueing up to be served at the bar. There was one person serving and the lounge was fully booked, we knew this as people were being turned away while we were waiting to check in. Really, a little more thought into staffing levels when a lounge is fully booked is needed. Also it isn't inexpensive to book he exec lounge so when you get very cheap syrup on the post mixes it really is not acceptable. I drink Bacardi & Diet Coke but because the post mix was so disgusting I had to find something else. If you insist on using the cheaper syrup at least provide cans of coke/Diet Coke for a decent drink.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“I wud hv liked to give 5* unfortunately the lounge don't deserve 5*. Hv to improve on the main food served. Too crowed. Food n plates left over wr removed only after some time v had sat. U are strict on the hours v stay. But these little things r not taken care of”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“over crowded, no seats, when we got seats they were hard and uncomfortable in general not the airport lounge experience to encourage us to book again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Uncomfortable seating, overcrowding and poor food options”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“On arrival no seats No draft beer No bottled lager at all only beer they had was cans of Guinness No prosecco No baileys That was only drinks that I asked for don’t know what else they did not have was told it was due to not getting a delivery that day (don’t think so ) Food was ok though”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“Poor choice of hot food, only one white wine (so no choice) difficult to get a decent seat, no daily newspapers like other lounges.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“No clean blanket or pillows. No face washing or shower facility etc.”

Helpful Report

(Lounge @ B Cadiz) - Posted 7 years ago

“Not worth the money if not drinking alcohol”

Helpful Report

(Glasgow Airport Lounge) - Posted 7 years ago

“The person who booked me into lounge (as a free visit because of a previous complaint) booked me into the wrong one. It should have been Newcastle Lounge for the Bristol flight, not the other way around. I was only let in because a manager intervened and I was the only one in! The staff were friendly enough, but the food is so poor now, that it’s really not worth the money anymore, which is a shame. It is also silent, it could really do with some music or TVs for when there is only one or few people in.”

Helpful Report

(Bristol AspirePlus) - Posted 7 years ago

“When we stayed with you in September their was no food ready and only one member off staff serving at the bar.this caused large queues.plates and glasses all over apart from that we enjoyed it.hope u have more staff next time”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“The food quality was really really poor, especially compared to the gatwick lounge (which is great)”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

“It was my first time - I booked myself in with my wife and two friends as a surprise. It was my wife's 50th birthday trip. I think we must have got there after the initial breakfast rush. The place was a bit of a mess. We had to walk through a small sea of nuts or cereals to find a seat. The coffee was good (yayy) but my breakfast was four small croissants and there wasn't much of a choice for a £100 booking that we could only use for an hour. On this basis, I wouldn't come again. Security was an awful experience (not your fault I know) but that experience carried on, to a lesser degree, in this lounge. (Terminal 1). Gez”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Really disappointing in terms of the food that was in offer. Also the level of noise coming fr M certain guests was not policed in anyway. People sitting having call on speaker phones and face time/Skype is not what I paid for I was not alone in my frustration.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

“The room was far too busy to call it an enjoyable relaxing experience. Had to look for cutlery and cups etc. No where to put coats and hand luggage etc,”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Staff were unenthused , decor drab, seating uncomfortable, food disappointing . An overall disappointment and not worth the money. We will not book this lounge again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews