Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arrived at 10am and the only choice of food on display was the cooked breakfast! I would have liked either a choice of bread rolls with either ham or cheese, or even something from the bakery section, there was only small, very dry coisants, most unappetizing! No salad bar, no biscuits, and although it was very quiet, many of the tables were dirty! Very dissapointing!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“When we arrived it was very busy and not even enough room for 2 of us to sit together”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“I booked Direct with aspire and arrived at 18.45 to be told that the lounge closed at 19.00. We didn’t use the lounge and emailed aspire who promptly refunded sour money”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“arrived to find dried gravy beans and hard rice..this is very unhygienic and a health and safety matter as we could have been very ill if eaten which we didnt obviuosly, otherwise no hot food avaiable. thinly cut plastic ham one slice cut in half. bits of cheese very hard around the edges seen better days, rolls which could not be cut as so hard would of broken the tiles if dropped..plenty of crackers.....!! so really no decent food to eat only crisps. drinks the cola was flat and had to ask for lemon and ice.... really not very vip... The chair had no padding and when you sat on it you nearly hit the floor ,not the best of smells coming off a left trolly and some tables had tea cups/coffe cups not been cleaned away, it was not busy so seriously no real customer service at all and cleanliness.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“On arrival - our check in was quick, however everything from there went downhill. We had paid for this executive start to our big vacation, and how disappointed were we. Tables had't been cleared. There was particles of food everywhere and insufficient food out for new arriving guests.! When one of the staff members (who I later found out to be the duty manager) was asked whether they had any more bacon or bread rolls, it was almost as if it was too much like hard work. I was literally ignored.! After what seemed like a long wait, I stuck my head around the kitchen to see if anything was being actioned, and I was told that bacon would be out in 5 minutes,! It arrived 6 minutes later followed by the bread rolls. I had to wait to be served a beverage, having been seen waiting by two members of staff (including the duty manager), and still there was no urgency to attend the bar and serve a paying guest.! Surely do they not realise we're paying their wages.!!! Very disappointing start to a fabulous holiday. I will definitely not be paying the premium to visit this lounge again.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“So when we got there my mom and i had purchased a pass online from you guys. But we wanted my sister and dad to come in, we said that the kid was free online but she said it wasn't. She ended up not charging for my sister to enter, but when we left she said you have to pay for her. TBH we wouldn't have brought her into the lounge because she doesn't eat. But then she (front desk) freaked out at us and threatened to call the police. It was a bad way to end the vacation. The photo is a picture of the women.”

Helpful Report

(Panorama Lounge) - Posted 7 years ago

“I wasnt impressed at all.Not worth the money.All the dishes were empty.Only tomato pasta.Tables needed clearing.No where to sit..I wouldnt recommend this.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“Food was less than average. The overall ambience of the lounge was full and the furniture was uncomfortable.”

Helpful Report

(Glasgow Airport Lounge) - Posted 7 years ago

“Lounge was oversubscribed and too busy with not enough areas to sit. The food was located on a hot counter that was too high!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Not enough staff, staff took spirits away from bar and we had to stand and ring the bell as if we were desperate for a drink.The girl in the kitchen was very pleasant but the older one was very abrupt. Also not everyone likes Pepsi from a machine, what happened to the cans of Coca Cola.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“Not child friendly or comfy Chairs are awful very buzy and felt uncomfortable Really needs an change however staff were nice”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Not enough gluten free and no rice to go with the chilli . There needs to be more choice”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

“No draught beer the reason we were given short staffed. Only sausage bacon and egg reason again short staffed coffee machine broken not at all impressed”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“choice of food poor and limited. The quiet area was full of noisy people who were not told to be quiet or move, The air con was on cold, in a UK airport in the middle of winter.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“Private and quiet however good choice and drink choice is poor Hot food as bacon sausage etc is available however there is not enough for everyone and twice we went to get food and twice the trays were empty Surely you must have an idea of numbers to ensure the food doesn’t run out Staff miserable It’s christmas !!!”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“Unimpressed with the whole experience”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Not a patch on other lounges disappointing meal options, uncomfortable seating and too small”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Lack of food choices compared to Escape lounge. No toast particularly. Moody staff and dirty tables. Sign was outside saying working at full capacity but it was not busy. It's time the lounges stopped deterring privileged customers as this is a useless incentive. I always book and pay as I can never use my dragon pass.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Not the most helpful staff in the world. At times blissfully ignoring customers waiting at the bar.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Really poor selection of hot food - bacon and beans only but plates too small for beans on toast and no option for toast anyway. Pastries were stale and mass bought ones out of a packet. Either that or they'd been hanging around for a long time. Coffee out of a machine. Glasses dirty. Staff not the friendliest once in (reception fine). Cheap sauces which was a surprise considering the cost to use the lounge. No papers and the WiFi was really slow.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews