Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very congested.limited seating.one table for 4 taken up by one sleeping passenger. Refreshments and beverage very good.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Warm welcome on arrival. limited selection of breakfast items available. Good selection of drinks. Ladies toilets did not flush properly. Impressed by the USB charging points.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Not a bad lounge Small no toilets Staff not very welcoming”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 9 years ago

“Rather small, not enough seating. The food on offer was good and staff helpful. More than one receptionist would help, we were queued out of the door even though we had pre booked”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Wide range of food on offer, only one person available to manage queue of guests at the door. We had to move tables because the temperature in the back was far too hot. They needed air conditioning. Mixer fridge is far away from the spirits and bar, so took a bit of hunting to find it, which wouldn't have been an issue but we had limited time on our stay which was limited further by the queue at the door.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“The room was very small and overbooked hardly any room.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“I was very disappointed that we had so little time in your lounge. Although we paid a considerable amount of money to enjoy three hours, in fact we only had about 45 minutes. The first big problem is that our reservations were made online for the Panorama Lounge and even in this survey you refer to it by that name. Since we were one-time visitors to Switzerland and not familiar with the airport, we had a very difficult time finding it because there is no signage for a Panorama Lounge. After walking back and forth many times in the E terminal looking for you, we finally ended up at another lounge hoping they could provide some assistance. We were informed that the Panorama Lounge no longer exists and is now the Aspire Lounge. So we went out and followed signs to the Aspire Lounge, which we had passed several times while walking back and forth. The second problem was that although there were two quite competent ladies checking people in, it still took us almost 10 minutes. When we finally got inside the lounge all of the comfortable seating was being used and we were forced to sit on high stools at the window while having a glass of wine and a very light lunch. The lounge itself was nice, but in view of the very limited time we had in the lounge through no fault of our own, the price that we paid seems exorbitant.”

Helpful Report

(Panorama Lounge) - Posted 9 years ago

“We have booked the lounge via a travel agency. Paid CHF 29.- per person. The selection of drinks pleased us very much. But the food we were a bit disappointed. From Lunchtime until 14.00 pm breakfast buffet were still placed. We've been expecting a small lunch buffet. But all in all, it was very quiet in the lounge and we could spend the wait time calmly. Best regards Kilian Maeder”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 9 years ago

“We normally go to terminal 1 aspire which is excellent , swissport at terminal 2 was very disappointing , very little / no air conditioning very hot , no sandwiches , plates had bubble gum beneath it , staff were lovely but I don't think it was worth the money as it was very limited food not what we were expecting”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Good to get away from the main lounge love the drinks and snacks you can help yourself too but disappointed that there was only hot soup would have like sandwiches as we had travelled for about three hours so rather Hungary and did not want to fill up on drinks and crips.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“It would have been a good experience had it not been overbooked,no seats available so wasn't such a relaxing time”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Better food and more choice. Monitoring of people abusing the quiet area as it was terrible when we visited and had no peace.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“Lack of air conditioning does not enhance the stay.Although nice to escape from the crowds the lounge can get rather busy and on my visit they were turning customers away. Staff were polite and a reasonable standard of food and drink available.”

Helpful Report

(Faro Airport Lounge) - Posted 9 years ago

“Nice area and good space. The two servers were perfectly nice but I had to ask for them several times as they were in the back room chatting. One of the two soups were empty throughout. I've been to the Edinburgh Lounge and is a 5 star compared to this place. I would certainly consider hard about paying money for the Glasgow Lounge. But would not hesitate to go to Edinburgh.”

Helpful Report

(Glasgow Airport Lounge) - Posted 9 years ago

“no warm or hot snacks on display , will go back to the other lounge next time”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“Not worth the money hand dryer did not work in men's toilet no were to dry hands this does not seem to be checked plenty of staff not doing to much easy money for them breakfast poor choice says on web site sausages dint see one will not book this again”

Helpful Report

(Bristol Airport Lounge) - Posted 9 years ago

“We found the lounge very peaceful which was good, but other than that it was a bit of a disappointment compared to the ones at Gatwick we found the food a let down usually there are bacon rolls and although we don't eat bacon your staff have provided us with cheese and biscuits in the other lounges.The magazines and newspapers were extremely limited so overall it was far from the usual experience in your lounges, we are going from Heathrow Terminal 3 in October but we think we may try the No.1 Traveller lounge again which is a shame because we as a family we preferred your lounges.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“It is very crowded and does not give any feeling of being special. Queuing up for some time in spite of pre-booking, to gain access to the lounge wasi not a good start. There are no dedicated toilets. It is a very small lounge that probably accepts too many people.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Our check in wasn't that quick. The seats weren't very comfortable with other tables quite close. The service was otherwise quick, but overall I wasn't that impressed. As the max stay is 3 hours and bag drop is max 3 hours before the flight and then subtract boarding... It means that you actually have around 2.5 hrs in the lounge, max. I might use it again, but o didn't think it was that much better value than the other options available.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Reasonably easy to find if you know your way around the North Terminal ; the layout is rather crowded and not very clean, many areas "reserved" which limited the available seating. Food and beverage was adequate but crowded. Nothing special but better than milling around with the terminal crowds.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews