Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty basic for an Executive Lounge, but good value nonetheless. It was good to have decent WiFi and a quiet place to get some work done before the flight. Will use it again.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“We enjoyed the quiet space but the staff was abrupt and the process to enter, unwelcoming.”

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(London Heathrow Terminal 5) - Posted 9 years ago

“No cutlery available , most food was gone, not enough seating and i had to wait 15 minutes to check into the lounge!!”

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(London Heathrow Terminal 5) - Posted 9 years ago

“Adequate standard, a bit crowded and food availability and selection limited.”

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(London Heathrow Terminal 5) - Posted 9 years ago

“Loved the charging stations and good internet.”

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(London Heathrow Terminal 5) - Posted 9 years ago

“The lounge was a bit underwhelming and not the most comfortable. The staff were pleasant. The noise levels were a bit much. I wish I had booked into one of the lounges.”

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(Dubai Airport Lounge T3) - Posted 9 years ago

“Staff member Nino excellent, was a slight technical issue with our booking which he sorted out. Was quickly offered a glass of prosecco to have with breakfast. He as very polite & obliging. There was a nice selection of cereals, juice & cakes, also nice coffee. Disappointed with the bread rolls (quite stodgy) & the hot food was luke warm. Would say that the items consumed was not value for money. Also airline staff came into the lounge & were talking about problems with their own jobs - this did not make a relaxing feel. Breaking it down would rate Staff (Nino) as very good and the food poor. Still does not match up to the experience we had at the Aspire lounge at Gatwick.”

Helpful Report

(Bristol AspirePlus) - Posted 9 years ago

“The lounge was not as good as it had previously been the hot sandwiches are now served in large doughy buns rather than the small finger buns n lack filling. Staff were a bit flat until the manager arrived and lifted the atmosphere.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“I got told that there was hot food on but when we went on our time slot 13:30 there was only soup on and had to ask for sandwiches as nothing els was on. I was disipointed as I paid £53 for me and my wife.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“We arrived at approx 10.30 and there were minimal bacon sandwhiches available. The staff brought more out but they were stone cold and in edible. There were only 2 members of staff working and I felt the work load was too much for them, clearing the tables, serving at the bar and topping up the food.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 9 years ago

“I only gave the lounge average as it is quite dated and looking shabby now with the other lounges such as the escapes being much nicer in appearance. However the staff were very pleasant and helpful and the quality of the food and drinks were good. The price was also reasonable in comparison to the other lounges too.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“It was an okay experience in the Lounge, place was extremely busy and not very relaxing, not a great selection of alcohol and snacks and was not worth the money we paid. Wish we had sat down stairs in one the bars.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Certainly good value for money, no arguments there. Proper hot food is served, unlike its swissport counterpart at Heathrow that serves a measly portion for free & fob you off with a few questionable salad selection. There was a half decent bar with a selection of drinks. However, the ambience was a massive let down. Tatty old sofas & arm chairs laid out in an open air mezzanine & tucked away in the most obscure of locations. Don't even bother going there if you don't have a print out of your reservation. Without getting into the details, I was delayed by around half an hour, for all my sins. The place was too dark and lacked any discernible ambience. Ok overall, I wouldn't be gushing praises.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 9 years ago

“Very poor selection of snacks and finger foods”

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(Amsterdam T3 Lounge 41) - Posted 9 years ago

“I would recommend a visit to the premier lounge before flying. It is peaceful and a great place to get away from the madness outside in the airport lounge. I was slightly disappointed with the food as there was not much to choose from to make up a substantial meal before catching our flight which was 12 hours. If you are a person who likes a drink before a flight then you would get value for money. Sadly this was not the case for us. In all this was a good experience and clean, friendly environment.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Reception man was quite abrupt and dare I say rude. Hardly a great first impression. Also, no explanation of what we were entitled too. Several dirty dishes and glasses left everywhere. Very cold near the bar area. An out of glasses within 15 minutes of us getting there. A man servicing the coffe machine the entire time we were there. He was exceptionally rude and actually barged me out of the way as if I was invisible. Outrageous.”

Helpful Report

Posted 9 years ago

“The drinks were good but the food and service area seemed a little grimy and un-hygenic.”

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Posted 9 years ago

“This was my 2nd time using the Montego Bay Airport lounge. The first time, it was definitely faster to get through security etc. However, this time, the club MoBay queue was actually slower than the non lounge travellers. Once in the lounge, I was happy that the wifi connection had improved from my first visit. The choice of refreshments etc were good, however, as the lounge was extremely busy, there wasn't anywhere to sit and chill comfortably. It felt more like a busy coffee shop/bar/restaurant, than a relaxing hub. I would probably only use this lounge again if my flight was departing late at night, when the airport shops and food outlets are closed. Otherwise, I'd recommend spending the money in the airport rather than on access to the airport lounge.”

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(Montego Bay Airport Lounge) - Posted 9 years ago

“did not use”

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Posted 9 years ago

“Not enough comfortable seating, more sofa's, armchairs or booths needed. There was always someone sweeping up around me (felt like every 10 mins), I appreciate you need to keep it clean but it could have waited until I left my seat. Staff friendly and helpful.”

Helpful Report

Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews