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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The frames and the packaging were great! The lenses were the worst lenses I had ever seen in my life! I returned them immediately! Also, they charge $7 for a shipping label. really weird!
Helpful Report
Posted 4 years ago
Shipping takes a bit long for prescription. I need to return a pair and emailed twice and still haven’t heard back over a week later. :\
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Posted 4 years ago
Shipping take forever
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Posted 4 years ago
My screws fell out after 3 days
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Posted 4 years ago
Order to pair of glasses only got one pair then was told my other pair will be delivered in three weeks
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Posted 4 years ago
Shipping took over a month. Tried calling and waited twice over 45 minutes on hold 9nly to be disconnected. After email attempts I finally got an answer that the frame would not be shipped for another 3 weeks or so. Very poor communication and customer service. The only good think I can say is they did summit the paper work to my insurance company. That's the only reason I gave them 2 stars.
Helpful Report
Posted 4 years ago
When I was ordering my contacts, the page didn't tell me that the quantity I picked wasn't in stock so I was wondering why after almost two weeks of not receiving any update on my order process why my contacts weren't being shipped. Trying to discover the issue, I contacted support, which took longer than 48 hours to respond. The representation was nice and told me what the problem was as well as offered me a discounted pack of contacts, they never responded to my reply and at that point my contacts had arrived. I felt the speed at which customer service responds needs to improve and if an item is out of stock then the website needs to reflect that. Overall, I don't know if I'll reorder through EZContacts after this experience, which is a shame since their prices are good - it's just not worth the hassle.
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Posted 4 years ago
ordered contacts from EZ contacts and ordered same contacts from 1-800-Contacts on the same day. Contacts on here were 3 dollars cheaper per box of 2, but the shipping took 4 days longer. I'll pay the extra 2 bucks to get my contacts sooner. :)
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Posted 4 years ago
Not good quality
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Posted 4 years ago
Mala calidad copia total
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Posted 4 years ago
Place an order never got an email with the confirmation On the order. No way of tracking it.
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Posted 4 years ago
Says delivery has arrived but it's not there
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Posted 4 years ago
Well, I got my glasses, but I feel mislead about the shipping. I ordered these on 02 16 2021, I paid for 2 day shipping (2nd day special rate, 15 dollars) and didn't receive the frames till March 1st. (2 weeks later) Yes the savings was great, but frankly had I known it was going to take this long I would have went elsewhere. (and paid more) When I checked the tracking they were still in New Jersey on 02 27 2021. When I ordered the 2 day shipping, I saw (on the following page) the small print underneath saying "2 days after it has been pulled from the warehouse." It must have taken a week or longer to get them from the warehouse. So unless there was a snow storm or some transportation issue that was beyond their control, this was totally unacceptable. Again, the devil was in the details, but I was given the purposeful impression by the website that I would have these frames a lot sooner. While I appreciate the product I will probably not order from EZ Contacts again. -Joseph
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Posted 4 years ago
Ez contacts offered me 8% off my *NEXT* purchase. If I give my e-mail No qualifier or exception stated. When I made a selection I couldn't apply the discount. I asked that they make good on the offer. They said no as the glasses I picked were already at reduced price. I think that was disingenuous...
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Posted 4 years ago
I was sent the wrong script and it is very confusing to get it corrected (still dealing with it.)
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Posted 4 years ago
Have sent me emails almost daily, even though I still haven't recieved the eyeglasses yet???
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Posted 4 years ago
They are uncomfortable and dry!
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Posted 4 years ago
Ordering was easy. Shipping was fast. However, I've owned many pair of Ray Bans over the years and I have my doubts that these are real Ray Bans. If they are, then they are the last pair of Ray Bans I will ever buy, because I have bought sunglasses from CVS for $10 that are better quality. To be honest, if I saw the pair I purchased in a store, they wouldn't have got a second glance. Flimsy and cheap come to mind. Sorry.
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Posted 4 years ago
Customer service is horrible. Upgraded to 2nd day service and took a week to get. Still had to pay for upgrade. Love the glasses
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Posted 4 years ago
It is disappointing when I purchase multiple orders and collect points but then can't even redeem my points on a single order unless I spend over $250, seems kinda pointless to get points when there are certain stipulations on what I can use my rewards on...
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Posted 4 years ago
EZContacts is rated 4.0 based on 22,692 reviews