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EZContacts Reviews

4.0 Rating 22,688 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

When my order kept being delayed I canceled my order but now they say it’s being shipped. Poor communication led me to go through my credit card to be reimbursed.
Helpful Report
Posted 8 months ago
Slow processing orders disappointed
Helpful Report
Posted 8 months ago
Took WAY too long for order to arrive. Ordered progressive lenses- not what was received
Helpful Report
Posted 8 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 8 months ago
I paid for shipping to deliver the glasses between 3 to 5 days, it took 10 days and the glasses didn't arrive at my house
Helpful Report
Posted 8 months ago
Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on November 5th was shipped on November 15th, falling within our stated 4-6 week processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 8 months ago
If I could give a below zero stars for this company I would. One of the WORST online shopping businesses!
Helpful Report
Posted 8 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 8 months ago
The Rayban Bill One that I bought online is not in good shape, You can tell that it’s defective, no wonder they are on sale.
Helpful Report
Posted 8 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 8 months ago
The order was taken and never delivered , never updated or not even informed If we try to call it’s always very busy and cannot take calls or leave a message . I am disputing my purchase with credit card company Zero professionalism on Ez contact
Helpful Report
Posted 8 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 8 months ago
Awful logistics
Helpful Report
Posted 8 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 8 months ago
Ordered my glasses 3 weeks ago no update. Sent emails and no one has reached out. Please let me know something.
Helpful Report
Posted 8 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 8 months ago
Not only it’s been 2 weeks and I received a notification it shipped today though it can not be found in the system, I have also multiple times called their 1800 number to no avail. No one answers. Ever. I called dozens of times and at different times and all I got was a recording saying they’re busy and telling me to contact them online. I did that too. Also to no avail. No one responded to any of my messages on their platform neither to my emails. I cannot believe I just paid these people $498 for this! Argh. I think I’m gonna file a complaint against them with the BBB and the FTC. Just horrible. Don’t buy from them, you will regret it! The positive reviews you see are probably from influencers that get paid to write that! Don’t buy from them!
Helpful Report
Posted 8 months ago
Took 10 days to receive order- eye drops When did arrive box damaged- luckily liquid still intact Coupon enclosed was expired
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 8 months ago
Wanted to cancel my order before it shipped since i made a mistake, and did so on time. I sent 3 messages. I was still not notified of anyone reaching out to me after 24 hour. And so then order shipped. Which i did not want to happen. Also I placed a second order, and the total was around 475. And than I checked and it the total changed more than $500. So far not looking forward of returning the first order which I didn't want to do and generally not having the best experience.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 8 months ago
VERY VERY poor customer service . I bought lenses in October and I still haven’t totem !! U have sent 3 e mails to their customer service, but never heard a word back . Absolutely disgraceful and rude !! I needed these lenses badly , and if they couldn’t accommodate me at that time , they should have had the common decency to tell me , so I could buy elsewhere . I have just seen they have just been shipped . It is now November 13 th ! I’m so annoyed by there refusal to answer me . Regards Michelle Almond
Helpful Report
Posted 9 months ago
Hi there, Thank you for your review. We’re very sorry to hear about your experience, and we truly apologize for the frustration this has caused. We want to clarify that your order has already shipped, and one of our customer service representatives reached out to you via email to assist with your concerns. We understand how important timely communication is, and we deeply regret that our response was not as prompt as you expected. Please know that we are working on improving our customer service to ensure better response times in the future. We appreciate your patience, and we sincerely apologize for any inconvenience caused by the delay. If you need any further assistance or have additional questions, please feel free to reach out directly. We’re here to help!
Posted 9 months ago
Awful customer service. Advertises coupon codes that don’t apply and no help after purchase is complete. Just interested in a quick buck. Won’t buy from EzContacts again.
Helpful Report
Posted 9 months ago
Hi there, Thank you for sharing your feedback. We're truly sorry to hear about your experience. We understand how disappointing it can be when coupon codes don't apply as expected, and we apologize for any confusion. However, we’d like to clarify that the item you purchased was already discounted, which made it ineligible for additional discounts, including any applicable promo codes. We always aim to provide the best possible value to our customers, and we regret that we didn’t meet your expectations this time. If you have any further questions or need assistance, please feel free to reach out to our customer service team. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Posted 8 months ago
It took me over a month to get my glasses! I’ve never had such poor customer service in my life. They took my money and never notified me about the delay with my order. I called them and they deliberately kept handing up on me. Never again!
Helpful Report
Posted 9 months ago
Hi there, Thank you for your review. We sincerely apologize for the experience you had with your order, and we understand your frustration. This is not the level of service we strive to provide, and we would like to look into this further. One of our agents has already reached out to you via email to offer assistance and resolve the situation. Please feel free to reply to that email or contact us directly if you need any additional help. We value your feedback and would appreciate the opportunity to make things right. Thank you for bringing this to our attention.
Posted 8 months ago
Takes too long to prepare shipment. Over 2 weeks to pack and ship? That’s unacceptable. I won’t order from here again.
Helpful Report
Posted 9 months ago
Hi there, Thank you for your review. We’re sorry to hear about the delay with your order and completely understand your frustration. We aim to process and ship orders as quickly as possible, but sometimes factors like inventory delays can lead to longer-than-usual processing times. We truly apologize for the inconvenience this caused. We value your feedback and are working to improve our shipping processes to prevent this from happening in the future. We hope you’ll consider giving us another chance, and if you have any questions or need further assistance, please don’t hesitate to reach out to us at help@ezcontacts.com
Posted 8 months ago
Its been 1 month now and still haven't received my order, called several times and put on hold until I get cut off. HORRIBLE
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 8 months ago
almost 2 weeks before my item shipped and no notification
Helpful Report
Posted 9 months ago
Avoid this vendor. After submitting the order, I did not receive any status updates, no delivery estimates. Nothing. Responses to inquiries were not timely, if at all. Impossible to get a hold of someone via phone. Was pretty sure this was a scam website. Supposedly, the shipment is on its way, but given the expected fraud I've already purchased somewhere else.
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Posted 9 months ago
I will never use EX Contacts again. Their customer service is terrible. I’ve been waiting for weeks for my order. I’ve been told three different stories about why there is a delay. It’s impossible to get anyone on the phone, and email responses take DAYS.
Helpful Report
Posted 9 months ago
EZContacts is rated 4.0 based on 22,688 reviews