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EZContacts Reviews

4.0 Rating 22,688 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I was not ab;e to get my contact lenses!
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
It took almost 2 weeks for my contacts to ship, with no explanation sent to me.
Helpful Report
Posted 9 months ago
Two weeks to ship from the order date is unacceptable. Your customer service is non existent as well. I will not be ordering from you anymore. I would not recommend you to anyone.
Helpful Report
Posted 9 months ago
It is impossible to get a hold of a person if you need one unless you push the number for sales for new orders:( I sat on hold mutliple times for over 20 minutes before giving up, won't be ordering from you again!
Helpful Report
Posted 9 months ago
Took 1 month from time order placed until received contacts. I have ordered numerous times with no issues but EZContacts dropped ball on this order.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
To this date we have received the eye glasses we ordered but my credit card was charged
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We're so sorry for the frustration the delay and lack of communication has caused you. Your glasses are now in the lab and are being processed. They are expected to ship out shortly, and we will send you an email with the tracking number as soon as they are ready to be shipped. We truly appreciate your patience and understanding as we work to get your order to you as quickly as possible. If you have any further questions, please don't hesitate to reach out to us at help@ezcontacts.com.
Posted 9 months ago
Ordered Contacts and found the exact same contact $60 cheaper on another site, contacted multiple times trying to get a hold of customer service to cancel the order no reply, so now I have to pay $10 to return them after they get here. Buyer beware, shop around first!
Helpful Report
Posted 9 months ago
Hi there, Thank you for sharing your feedback. We're truly sorry to hear about your experience, but after reviewing our records, we couldn’t find any correspondence from you regarding a cancellation request. We always strive to respond promptly to customer inquiries, and we sincerely apologize if your messages were missed. If you would still like to resolve this issue or discuss the return process further, please reach out to us directly at help@ezcontacts.com and we'll do everything we can to assist you. We appreciate your feedback, and we look forward to improving our service based on your experience.
Posted 9 months ago
Tracking delivered not received.
Helpful Report
Posted 9 months ago
It was a headache to have bought from EZContacts.com, I had my doubts about taking the risk and buying and I did so trusting that I would have a good experience and it was not like that. To start with, I never received confirmation of my order, so now I have a problem seeing the status of the order, I received an email where they assume that I received the glasses which I have not yet received. I have tried to enter the page but I never receive the email to reset my password. It is definitely not a site that I recommend to buy from.
Helpful Report
Posted 9 months ago
I ordered contact lenses on October 17th and they still haven’t even shipped and today is November 7th. I haven’t been contacted even once by EZ Contacts to explain the delay. Terrible customer service.
Helpful Report
Posted 9 months ago
Took way longer than advertised. I payed for quick delivery (within 2 days) and received it 9 days later. No refund
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Posted 9 months ago
You have the worst customer service I’ve ever experienced. I would email the same questions multiple times with no response. I will call and ask for them to verify what they were shipping. They would not verify they shipped the wrong order to me to begin with. then when I sent back All the contacts they only ship me back two boxes instead of five boxes when I would talk with your customer service people they said well. We sent all the context to you and sounded as though they would not solve the problem. Even after I gave them the packing list showing They did not ship me all of them. The person on the phone told me they had shipped them but she would investigate. You need to train your people better and you need to somehow make sure peoples emails and phone calls. Get responded to. I do not plan to do business with you and I would warn all my friends and associates against your companies poor Service
Helpful Report
Posted 9 months ago
If I could leave a zero I would. I ordered my glasses on September 29th and still have not received them. It’s November 7th. I’ve contacted the company and it takes at least three days to get a response. They emailed me on October 31st stating the order was finished and that I would receive a tracking number. I still do not have a tracking number. I have no idea if they’ve been shipped or not.
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Posted 9 months ago
There was no communication when the order was placed until I had to email to see the status of my order. Would not order from this company again. Thank you.
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Posted 9 months ago
Terrible - haven’t even received glasses yet and ordered weeks ago. Finally shipped today.
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Posted 9 months ago
Lackadaisical.
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Posted 9 months ago
TERRIBLE CUSTOMER SERVICE. A week after ordering, contacted vendor for status but got no response. After waiting another 2 weeks, with no response, disputed the charge with my credit card. Contacts have now been shipped. Will not be using EZ Contacts in the future.
Helpful Report
Posted 9 months ago
I gave one star. If I could, I would give zero stars. I don’t think I want to purchase from you again. I ordered online on 10/15 (Tue) under free shipping. Your website states that orders will ship via USPS Standard (5-7 days), so 10/24 should be the latest arrival date. On 10/16, you sent me a tracking email, but it doesn’t work. I cannot track anything, I Emailed you on 10/18 about the estimated arrival date because I cannot track my order. There was no response. I Emailed again on 10/28 about this. Again, there was no response. I kept calling your office and no one ever answered. The website tracking never updated since I ordered on 10/15. Finally, I got a response via email on 10/28 from Hindy on the Customer Service Team. See below: I sincerely apologize for this delay. Your contacts have been successfully ordered from our manufacturer and we expect to receive them within the next few days. As soon as we receive them, we will ship your order to you and email the tracking information. On 10/28, I still could not track the order. I did not receive the order until 11/6, which is nearly 2 weeks late. This way of doing business is not acceptable.
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Posted 9 months ago
I pay for fast shipping….no for slow
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Posted 9 months ago
I bought frames with you guys over a month ago. I still have not received them. Pathetic…
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Posted 9 months ago
EZContacts is rated 4.0 based on 22,688 reviews