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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Frames were shipped in the wrong size. I emailed regarding the matter and never received a response. I hope to not have to call this a loss of money.
Helpful Report
Posted 4 years ago
The wrong sun glasses were sent to me, and after an hour on hold I talked to someone who never returned my emails and eventually I talked to another person who was great and because of the mislabeled sun glasses refunded me (didn't have a replacement). However, they're still selling the glasses online?
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Posted 4 years ago
I was disappointed in this company because the item order was due in 3 to 5 days. Item was received 6 days later. No contact to state the item was out of stock and would be late. Did not know the item would be late until I contact the company to find out where was the item.
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Posted 4 years ago
I went online to price and order lenses. I had just returned an order to EZ and wanted to order the correct lenses. I found a price of $50/box on your website, but when I logged into my account the price was suddenly $70??? I called and stayed on hold for 31 minutes before hanging up. Found them for $41 (yes, including the “processing fee”) on another web site.
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Posted 4 years ago
Loved that they got to me so fast! BUT the colors are blah! My eyes just look muddy, very disappointed!
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Posted 4 years ago
I loved the Vogue frames I bought. I ordered on July 5th, but did not receive them until July 20th. I paid enough that I should have gotten USPS 2-3 day service. Fina;;y I emailed tp cancel the order--then 3 days layer they emailed me that they had already shipped. I had fallen and broken my glasses and needed replacement frames. I had no idea that it would take so long to get the frames I ordered. If you have all the time in the world to wait for delivery--then you'll be fine. But when you need glasses immediately it's not so good.
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Posted 4 years ago
Sent wrong prescription contact lens
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Posted 4 years ago
Quoted three weeks lead time. Took 2.5 months. Zero discount. Clear glasses are nice, but didn’t like having to wait that long for my glasses.
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Posted 4 years ago
I shopped around and was able to find the contacts I need from EZContacts for less than the other guys, so of course I ordered. I uploaded my script from my doctor and the process was easy. I waited another 3 weeks before reaching out for an update as I never got a shipping notification. I was told the contacts for my left eye (different script for each eye) was on back order. It took another week, but they finally arrived. In the meantime, because I was out of contacts, I went ahead and ordered contacts from the "other guys" and had them delivered to my door within three days (standard shipping). I would be a return customer if you guys could get your inventory and shipping figured out... at the very least, let the customer know when there is going to be a delay.
Helpful Report
Posted 4 years ago
I did receive the Kate Spade Rx sunglasses I ordered. The order was easy. However, the description & photo didn't match what I expected. Most importantly, unlike other online retailers, I didn't get notification of my order as it went through various steps. Instead I only got an order confirmation and (finally) a ship/tracking notification. There was a near 3 week gap in communication making me believe my order was lost or not being processed. I've returned the glasses and am ordering a different pair from a different retailer.
Helpful Report
Posted 4 years ago
They tempt you with an availability stated of 2 to 3 days and then it takes over two weeks to get your order filled. Frames are discounted but add ons quickly approached 400.00. ( over 400 without frame discount ) Site says available in 2-3 days but the order took 2 weeks and the package was not sealed ! Box was open! Not a speck of packing tape!
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Posted 4 years ago
When I placed an order for a pair of progressives, the frames I chose were supposed to be available in "3-5 days" according to the product page on the website. I ordered on June 21st and received my glasses on July 16. I paid for expedited shipping but because they kept telling me that the frames were backordered and would not be available for another 1-2 weeks, I received my order more than 3 weeks after I ordered it. I did not get a refund for expedited shipping. That said, the frames are great and so are the lenses.
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Posted 4 years ago
Product quality is amazing!!! The product selection is unmatched!!!! However customer service and shipping are not reliable, customer service hold time is crazy long, and the call back time is not guaranteed!!! You don’t respond to your emails either!!!
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Posted 4 years ago
My first order came back fast but not happy with the glasses.Byfocals were un even and one was so high can't even were. Ordered just a frame and have been waiting 5 days and still hasn't been processed and its just a frame no lenses.VERY DISAPPIONTED WITH EzContacts.
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Posted 4 years ago
Very disappointed with shipping and (non) delivery. 2 weeks, still not here.
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Posted 4 years ago
I’ve been asking for an eta on a pair of glasses that were ordered on the first and are yet to be shipped.
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Posted 4 years ago
Lenses are very thin and can’t see with it, want to return but shipping and handling fee of $6.99. So decided to throw it out.
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Posted 4 years ago
Paid for expedited shipping. Took weeks to get my sun glasses. No prescription just regular.
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Posted 4 years ago
The issue I have with EZContacts is their delivery time. If I don’t use one day delivery, it takes almost two weeks to arrive. If I do pay the extra $35 for single day delivery… it takes about 3-7 days… not one! If you’re going to charge so much for overnight shipping, you should actually ship them THAT DAY, not 4 days later. I also emailed twice to ask for my shipping fee back since they didn’t ship my items on time… no one ever responded. TERRIBLE customer service
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Posted 4 years ago
The glasses are cute nice fitting , fast shipping, but arrived with a crack under one of the lens I feel the crack will eventually break and they will be useless soon
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Posted 4 years ago
EZContacts is rated 4.0 based on 22,692 reviews