Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

4.4 Rating 1,157 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booked After-Builders cleaning, in an empty 2-bed flat, specifically discussing hard-to-reach dust, and all windows (frames not glass) while booking. When they left there was dust in most "hard to see" areas (ie they only cleaned where I could see it). Pass a finger at the top of a door, cabinet, any light fittings, radiators etc - and it's still filthy. Even kitchen cabinets. But most notably the windows were FILTHY, literally untouched. Response and customer service afterwards was just as bad, if not worse! Once they took the money they were very hard to get hold of and avoidant. I uploaded 50 (!) pics and videos of the terrible results and all they offered (after a week's chase!) was for me to PAY for another visit!! They claimed the cleaners didn't have enough time to complete the job as booked - even though they left EARLIER than the time allotted, and when I booked I was told they'd stay as long as it takes (I was happy to pay more if they do! Which is why the charge the next day!) When I said I'm not happy with their reply they promised to get back to me with an alternative solution - and then disappeared and stopped replying. (If you call to make a new booking, and anytime till you pay - they respond straight away. Classic.) When I posted a bad online review - they got back to me within 30 mins (after posting a template “apology” online, as they will do here, to pretend to handle the case. Well they didn’t, and again sold me the same lie about the time constraint. Shameful cleaning. Shameful customer service. Disrespectful handling. AVOID!”

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“I was pleased with the gardening job provided by Fantastic Services. Their team came right on time, and they were very nice and kind. I haven't seen my garden so clean and tidy ever before. Thank you, and I can't wait to see you again next month.”

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“Martin's team did a wonderful job cleaning my 2-bed flat, they even tidied the cushions on my bed, such sweet people! I do recommend this service!”

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“The team made up for the improper customer service and was quick in providing me with the refund and offered sincere condolences.”

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“I trust Fantastic Services for most of my property maintenance tasks. Prompt and reliable cleaning service and well-organised gardening services. Quality work and responsive customer care. Strongly recommend!”

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“Consider me impressed! After my toddler has been leaving a stain from literally every substance she has touched over the last month, a miracle worker from Fantastic Services came and made our carpet like new. It's very nice to have a clean living room once again.”

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“They have helped me organise the moving of my parents while I was 2000 miles away, it went smooth, they thought of everything and we are all very happy we choose them. I recommend.”

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“Terrible expierence. The cleaners broke my home unit and didn't clean. Don't use.”

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“Thank you for taking care of my plumbing emergency so fast, and with such attention to detail.”

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“Badly damaged property due to despicable service. HIRE ANYBODY BUT NOT THIS COMPANY! My poor service experience quickly became a nightmare. End of tenancy cleaning carried out at my property twice. It's one thing to waste time and money on poor cleaning, but it's a totally different matter when the property is damaged. The first time, the service was really poor. The team left the flat dirty, dusty and definitely not worth the £260 my tenant paid for it. Following my feedback (and a negative public review), their customer service team convinced me to accept another cleaning. Although I had already arranged for another company to do the job, I did not want to take the money from my tenant's deposit, so I accepted their insistent offer. Well, I should not have done that! The second team, which came as a branded team cleaned the flat, but they badly damaged the engineered wooden floor in our open plan kitchen. Whatever chemical they used to scrub the oven was spilled on the floor and the rag they used to attempt cleaning their mess was left unattended right in the middle of the room, leaving another large dark stain on the floor. This was clearly an unfortunate accident, that on its own is stressful to address. But to make matters worse, the cleaners have denied causing any damage despite pictures and video of before/after. Now, I am not only left with a damaged floor and a potential delay in getting a new tenant in – causing loss of rent, but I am also wasting time and energy with a customer service team that is not empowered to be of any help. No protocol, no insurance, no urgency. Absolutely zero accountability! An absolute nightmare!”

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“We are very pleased with their cleaning service. The booking is easy and everyone we communicated with was polite and helpful. The cleaners showed up timely and perfectly cleaned the property. We would use Fantastic Services again for one-off cleaning.”

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“I have used Fantastic Services several times over the past year (carpet and oven cleaning, garden clearance) at two of my properties. Couldn’t have asked for a better service. I like professionals who are good at their stuff and deliver as promised. Thank you Fantastic Services!”

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“Fantastic services and Domex Ltd are simply scam company who are buying posited reviews, please have a look at bed reviews and you will understand that I don't write bed review for no reason. YOU sold me a QUOTE AND HAVEN'T repaired MY dishwasher and you sold me a quite for higher price then the cost of a new appliances Finally my dishwasher was repaired by self-employed engineer, who understood how to repair the appliance without changing the parts. Thefore your services together Domex Ltd are scammers and you are totally not compitent and not trustworthy company who does business not in a good faith.”

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“They do my sister's garden, so I decided to give them a try, she referred me and we both got a small discount in exchange, which was nice. I could not be at home at the time of the service and was a bit worried that they'll be unsupervised but when I got home I was really impressed by how neat and clean they've worked, good job.”

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“I am delighted with their services. No matter if it's house cleaning, carpet cleaning, oven cleaning or gardening, they will provide it to the highest standard. I highly recommend them to everyone.”

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“My regular cleaner has been of great help during the past few weeks because with the kids and the home office, I hardly have time for chores. I really like how easy it is to manage the appointments through the app without phone calls. Thank you Fantastic Cleaners!”

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“I needed an emergency plumber due to a leak and was really sceptical that I will find a good one with the lockdown and all, but Fantastic services have proved me wrong-they organised it quickly, sent a very polite man to fix the problem and for a reasonable price.”

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“Thieves and fraudsters. The operation is a joke. Took money and service not fit for purpose. Contractors cannot speak English nor do the service you pay for. Also terrifying. Overpriced, unreliable, scammers. Trustpilot reviews are fake. Awful company. Do not use.”

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“I moved houses couple of times and my parents always helped with the move. During this pandemic however I did not wanted to put them at risk and is amazing Fantastic Services were able to help me move. They all had protective gear and it is important as I felt safe. The actual move..well those guys had kind of limited english but they did a truly fantastic work and actually manage to finish the job for less time then expected. Keep it up guys your help is truly appreciated”

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Fantastic Services is rated 4.4 based on 1,157 reviews