Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Bunch of scammers. All other reviews are fake. The five stars on truspilot are ridiculous. Useless, fantastically terrible service.”

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“They did an amazing job with cleaning my flat.”

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“Thank you for doing such a great job!”

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“Prompt and reliable services, and the customer care team is helpful and responsive as well. I used their cleaning and gardening services and both were well organised. The technicians are hardworking and kind. I would recommend Fantastic Services to others.”

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“Before you decide to use the company, read their negative reviews. Positive probably were bought. Their engineers have very poor English so don’t be surprised if you will have to buy a new appliance after their visit and pay £85.00 for a 5-minute visit on top of that. They will mislead you into thinking that £85.00 will be included in the price of repair and in my case they did not mention that the fee is non-refundable, they have informed me about that after I asked for a refund. If you ask for a refund you will have to deal with 3rd party company such as "DOMEX LIMITED" that actually to your surprise does not charge a fee for the visit, and are misleading people and refuse to refund the money they charged you for service they did not provide. Fantastic services will simply redirect you to that company rather than dealing with the problem themselves.”

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“Would not trust this company at all, as they are first of all are scammers and they do business, not in a good faith, secondly, when they send their engineers to a people house during COVID-19 they are not wearing any masks, no gloves. Please, people, be careful. The reviews are totally not trustworthy.”

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“I did not expect them to be so good, thank you!”

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“You may think this company is good until something goes wrong then they treat you very badly and respond very poorly, getting in touch then becomes a nightmare and getting money back impossible. I would give this 0 stars if there was an option, My sons student flat in London was to be packed up, some listed items taken to waste then the flat cleaned, unfortunately like so many others he had to get home to the North of Ireland in a hurry before lockdown and left with a cabin case and we can not return now to clear it out. The packed boxes were to be left onsite were I had arranged a delivery service to pick them up the next day, All the instructions were given in writing and were clear and concise I was told this was no problem to them and they thanked me for placing my trust in them. When the clean was done I sent a message asking how many boxes there were for collection, I heard nothing back, I contacted the Student housing who told me all the boxes had been removed. I asked fantastic services multiple times where they had gone, a few days later I got a response telling me they were in the student property with a picture of all the boxes sitting in the hallway obviously taken during the packing process. I checked this out the student accommodation then sent me CCTV footage of the boxes clearly getting packed on a van by either the packers, waste disposal or cleaners sent from Fantastic services, I sent this to them but can't get any reply. The phone lines are automated and you leave a message for an agent to contact you but I don't get a call back, I can only assume my sons boxes have been disposed of by accident or worse stolen and I am being avoided at all costs as they know they are liable for replacement of my sons belongings but I think 12 days is plenty of time to contact these providers and find out where his boxes went. Even if they were disposed of by accident if the providers had of went back in the next day or so i'm sure they still could have been rescued but no effort has been made even for recovery, no explanations nothing. Please be careful any students out there looking their flats packed up, it cost me £388 to loose all my sons belongings and most importantly all his books and written work from class to complete his MA. I will keep fighting to find out where his boxes went and keep you updated. Re the below message from Fantastic services I've been told this for over a week now which is too long to find out where all your belongings have gone and far too long for someone doing their MA with deadlines to go without their books. They just gor back to me now there was an imaginary person on site giving orders of what to take but they still won't tell me if they took the boxes what an absolute shambles. And any lie will do to try and cover themselves, first they left the boxes now an imaginary person giving out orders shame on you Fantastic Services. 2 weeks now = they took all my sons belongings to waste disposal, didn't follow any instructions given by myself, lied that they where left onsite, when CCTV saw them clearly pack boxes they lied and said the office staff told them to take them, when CCTV showed this wasn't possible they have stopped communication and won't send me a receipt from waste disposal for the boxes being left there, Update = Over 3 weeks later and still messing about, in these awful times my son is left with hardly any clothes and no books to complete his MA and it would only take the £3,000 to replace my sons belongings and that's us being good and not counting damages or distress over his lost time on studies or the loss of irreplaceable memories. Looks like it;s got to be court. Please avoid this company because you take the chance if and when things go wrong while using them you will get treated like this. Update- unbelievably this company has just offered a refund for their services not for all my sons belongings that they took to god knows where as we can’t get a receipt for the waste plant they used. Needless to say this is going to a solicitor, please please I beg everyone not to use this service. I’ll be reviewing them everywhere I can to help protect people. udate -8th May its official we have to go to court so my son will have clothes to wear after lockdown, so awful a company would leave someone like this., destroy his belongings and try to lie their way out of it. His MA is ruined his worldly good gone please avoid these people at all cost.”

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“The company does not even deserve 1 star. It is, without a doubt, the worst customer service that I have ever experienced. My experience with this company has crossed all boundaries of rude and unprofessional behaviour from their side. After the horrible service, they overcharged me an unauthorised amount even after complaining. I have tried to get in contact with them EVERYDAY since and I receive the exact same message everyday about the fact that they'll call me soon and it has been more than 3 weeks. Their customer service was running after me when i was yet to book a service and now I'm lucky even if i get a response in a whole day. I would never recommend this company to anyone. Save yourselves the misery guys.”

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“If I could give this company minus stars I would! I paid for a clean. It was awful and really below standards. I paid for 3hrs and the cleaner was there for only 2hrs 20mins. In addition he stole our family piggy bank! Please do not use this company!!!”

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“I paid for a move out cleaning and the house was left in horrible conditions. First of all, when I called they tried to charge me something like 350£ for a move out cleaning fee. After some talking, they finally presented me their standard move out package which includes standard hoovering, bathroom and kitchen cleaning and all the bits. When I got back to check, I found out the house was left in horrible conditions. Don't call them, they won't clean your house. After sending them some images all they could offer was a 10£ online credit (which I have refused to take) as they said carpet was not included in the service. Well I think these hairs could be removed by a standard vacuum to be honest, and that was included in the service. Ridiculous.”

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“I vacated a property and returned the keys a week ago, my landlord arranged a clean of the flat and told them to send the invoice directly to me which they happily did without checking with me (the flat was not cleaned when we moved it but we still cleaned it when we moved out). Unprofessional and borderline fraudulent what they have done. Avoid!!”

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“DO NOT TRUST THIS COMPANY. THEY CAUSED SUBSTANTIAL DAMAGE TO MY PROPERTY AND STOLE CUSTOMER'S MONEY! 8 MONTHS ON, I AM STILL TRYING TO CHASE THEM FOR COMPENSATION FOR THE DAMAGE CAUSED, AS WELL AS FOR THE MONEY THEY CHARGED MY CREDIT CARD WITHOUT MY PERMISSION! Full details below: I had a handyman job carried out by Fantastic Services in August 2019 to re-fit new hinges to our internal doors. The job itself was cancelled and re-arranged multiple times. After painstakingly chasing and getting the job finally undertaken, the handymen actually caused substantial damage to the doors and frames, making as basic an error as using screws which were too long which penetrated through my door frames into the adjacent walls. Not only did this leave the doors not properly functional, it left visible damage to the wood and plaster of the frames/walls. To make matters worse, the job was quoted at just under £400, but they ended up charging an additional £500 which they charged against my credit card, without my permission or agreement (for "extra" hours worked, which they since have admitted that their workers unduly logged and claimed for these hours), notwithstanding the damage caused. After submitting a claim on their platform as per their dispute resolution procedure to try and recuperate my money (taken without my knowledge) and cost for repairs, I am disappointed and shocked to say that I am still trying to reach a resolution with Fantastic Services, 8 months on from the incident! On several occasions, they have ignored my (many) messages on their platform (and refused to take calls made to the customer services line), their latest period of silence being 2 months despite several chasers. They have actually admitted liability, and at one point agreed to pay back at least the money they charged my credit card without my approval. I now have no choice but to submit a claim in the small claims court against them - no doubt the interaction (if any) will continue to be as unpleasant as ever. What a corrupt, horrible company - in absolute shock at the way they have treated a customer when they are (in their own admission) in the wrong.”

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“Worse company ever. Make you promises which they cant keep instead of helping you with your infestation they tell you other problems with your house!! They lie lie and lie! The service is awful, staff are rude and promise to call you back and they dont. I have silverfish in my house for the last 2 months and the treatments have NOT WORKED AT ALL the amount of them have been the same!! And they are not even dead. DO NOT BOOK WITH THIS COMPANY THEY WILL NOT RESOLVE YOUR ISSUE!!!!!!”

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“They made my carpets look new again, which I didn't think was possible! Fantastic customer service, highly recommend!”

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“I am really happy with the regular cleaning provided by the company. I use their services for a year now, and they replaced my cleaner just once for that time. The house is perfectly clean after every visit and I will definitely keep using their services. As well, I would recommend Fantastic Services.”

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“I highly recommend Fantastic Services for carpet cleaning. They were easy to book with, offered a fair and reasonable price and provided quality service. Our technician was friendly, explained everything in advance and did a wonderful job. I won’t use any other company again if I need my carpet cleaned and I'd definitely use their other services when needed. Thank you so much.”

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“I booked a full clean on a 3 bedroom flat. I asked them to bring their own equipment. They brought the bare minimum. The quality of the clean was appalling. I sent photographs of the with that was incomplete. They acknowledged my email but did not get in touch to remedy the situation. They obviously don’t care if they get bad reviews. So my advice is never use this company. There are plenty of reputable cleaning companies out there. Please don’t waste your company on this one.”

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“A technician from the company did a great job on our carpet, which hadn't been cleaned for over 3 years. We were impressed by the cleaner's knowledge and attitude. He explained everything regarding what to expect, the drying-out time and the method he uses. The result was really good and we were impressed by how like new the carpet looked. Thank you Fantastic Services, we will call you again.”

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Fantastic Services is rated 4.4 based on 1,150 reviews