Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

4.4 Rating 1,161 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,161 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Very happy with their cleaning services! We are having weekly cleaning sessions and our cleaner is very efficient. She is also flexible and it is never a problem to change the time of our appointment when we have guests or have to travel. Very good communication via email and by phone with the main office. Good customer service.”

Helpful Report

“Very reliable, polite, hardworking gardeners with a good eye for details. Two guys from Fantastic Gardeners - Dobromir and Constantine came to tidy my garden recently and give it a huge overhaul. They arrived promptly, were friendly and professional and did a great job of cleaning it up in just the two hours allocated. They also made sure everything was tidied and cleaned fully after they left. They were very efficient and I would recommend them.”

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“Had an after builder clean done this week. *Quick and easy booking process and very helpful support team at from their office. *The team did a briliant job... absolutely slick and span. *Initially quoted 8 hours of cleaning - finished the job in 7 and gave me the refund without me even prompting. Genuinely couldn’t recommend you guys more highly to the next customer. Getting you to do the removals as well... standby for another review!”

Helpful Report

“I booked a jet wash and gardening service and half of my tiles were not cleaned and had black spots remaining. The same black spots that fantastic removed in an identical service last time were now supposedly 'uncleanable' I was told that apparently the black spots on some tiles couldn’t be removed yet others were perfectly fine- an excuse i saw through within 10 seconds. It was a very substandard job, half of my tiles are still dirty and I’m £200 poorer for it. They didn’t wear PPE masks at all, not whilst in my house, which is against current public health guidance for non-essential businesses re-opening. When I called to discuss resolution, I was told they wouldn’t consider it. Lovely way to treat a key worker such as myself and my wife who works for the NHS- NOT. I’ve even been a part of their fantastic club in the past and am shocked at this lack of adherence to public health guidelines, and the poor work done too. Stay clear, stay safe. Update 8/6: a service that wasn’t completed and was done unsafely without PPE for nearly £220. They offered a £50 refund today. What a disgusting exploitative company. You can now explain yourselves to trading standards- who will be sent our entire communications. I have nothing to hide. Unlike fantastic. Update 9/6: I was told this by fantastic today via email; “We have no option but to believe our team when they state that they would never risk their own lives as well as the well being of our valued clients.” Even though myself and my wife physically saw two men in our house with no protection. Absolutely disgusting treatment of customers and barefaced lying. What an disgraceful and dishonest company.”

Helpful Report

“We had an end of tenancy clean carried out by fantastic services. Before the date of the clean, I received a message to say they were charging us an extra 11.50 for the congestion zone charge. We lived in N1 which is not part of the congestion and I contacted them to advise this. I was told that we would not be charged. On completing the clean, we received an invoice that included a 11.50 charge for congestion. The oven had also been cleaned and a residue left on the top coil, when the inventory clerk turned the oven on, this smoked profusely. I contacted fantastic services immediately and asked could they return to clean the oven adequately. I was told that they do not clean this part of the oven and that there was nothing they could do. I then emailed them another 4 times over 10 days and was ignored. Nearly 3 weeks later I was told that they would refund the congestion fee and that they could go back to clean the oven and they admitted the operative must have accidentally sprayed cleaner on the coil. They are supposed to guarantee the clean for 72 hours after and this is why we chose the company. To then advise 3 weeks later they could return is awful service. Would definitely not recommend”

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“Sana was just Wonderful to deal with, she was so lovely and she and her partner Ali did such an amazing job of making my hair salon look brand new after a big renovation. Everything was perfect and so clean!! A very happy client will use them again for sure!”

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“Extremely punctual, reasonably priced and fixed my door issue professionally. Great communication. Highly recommended.”

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“Friendly staff, prompt fix of an unforeseen emergency with the initial cleaner, great cleaning of the apartment, will definitely recommend to others who are moving homes and need end of tenancy cleaning!”

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“Two gentlemen arrived and turned my garden from a nightmare into a paradise. I highly recommend and will use it again.”

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“One of their end of tenancy cleaning teams provided top-notch service last weekend. My apartment was postless and successfully passed the check out on Monday. I would recommend your services to everyone. Thank you!”

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“Easy booking online. The person who did the carpet cleaning was great and amazing. Our carpet looks brand new. Very happy with the service and can’t wait to contact you again .”

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“Chris from fantastic services came and did a great job on my garden 03/06/20 . Polite friendly and hardworking. Thank you Chris.”

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“Thank you for doing such an amazing job with my garden”

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“Ordered window cleaning. The cleaner was 1 hour late, but informed me in advance and did a good job. Would use in future.”

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“I spoke to a very patient and helpful person over the phone, who helped me organise my moving - cleaning, packing, removals. All teams did a great job, thank you!”

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“Prompt and reliable, the app is really easy to use. Definitely recommend.”

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“Reliable friendly and an amazing job. Kept me informed when running late. Very pleased with the finish.”

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“Very happy with Ivan's job! With the self-isolation, the sofa was everyone's favourite place at home. So naturally, it had all sorts of stains and smells at the end. Fantastic cleaners sent one of their technicians and 40 minutes later it looked like new. Well done!”

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“Not only they did a great job cleaning my house, but they even finished in less time than predicted and reduced the quote. Very nice attitude and hard-working people.”

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Fantastic Services is rated 4.4 based on 1,161 reviews