Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

Write Your review

Tell us how Fantastic Services made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy booking online. The person who did the carpet cleaning was great and amazing. Our carpet looks brand new. Very happy with the service and can’t wait to contact you again .”

Helpful Report

“Chris from fantastic services came and did a great job on my garden 03/06/20 . Polite friendly and hardworking. Thank you Chris.”

Helpful Report

“Thank you for doing such an amazing job with my garden”

Helpful Report

“Ordered window cleaning. The cleaner was 1 hour late, but informed me in advance and did a good job. Would use in future.”

Helpful Report

“I spoke to a very patient and helpful person over the phone, who helped me organise my moving - cleaning, packing, removals. All teams did a great job, thank you!”

Helpful Report

“Prompt and reliable, the app is really easy to use. Definitely recommend.”

Helpful Report

“Reliable friendly and an amazing job. Kept me informed when running late. Very pleased with the finish.”

Helpful Report

“Very happy with Ivan's job! With the self-isolation, the sofa was everyone's favourite place at home. So naturally, it had all sorts of stains and smells at the end. Fantastic cleaners sent one of their technicians and 40 minutes later it looked like new. Well done!”

Helpful Report

“Not only they did a great job cleaning my house, but they even finished in less time than predicted and reduced the quote. Very nice attitude and hard-working people.”

Helpful Report

“Easy to organise, good communication with staff and they quickly resolved a small issue I raised at the end. I can definitely trust them again in future.”

Helpful Report

“I have been a client for a couple of years, but mostly for their cleaning services. I had to organise a painting job at my house recently, which is when I decided to try their handyman service and it does not disappoint. Thank you, George, for the great job!”

Helpful Report

“They have done a great job in my neighbour's garden, so I hired them for some gardening which was carried out very well and they also cleaned my driveway. I absolutely recommend this team.”

Helpful Report

“Avoid,Avoid,Avoid, Avoid,Avoid,Avoid, This company will deliver a sub standard performance and charge you money , then try and invoice you for a service you never received. I recently employed fantastic to remove a small garden shed and it’s contents I was charged a hefty price of £300 for a full van and dismantlement of the shed. On the day two deviants showed up no ID , uniform just a van , first they tried to decline the job due to access , however this was rectified and job proceeded as planned , much to my dismay the van that was advertised flat bed lorry did not show and instead a transit attended - to my dismay the van filled within 30 minutes with half the shed still erect I was devastated and try to reason with the individuals in regards to what would happen , both just shrugged shoulders and left ! Then just to add insult to injury I was invoiced two days later to stating I now owed money on a service I cancelled as I had given the 48 hours notice as termed on their site I challenged this only to be told that I had cancelled at a supposed 4pm deeming 48 hours invalid! A disgraceful sham of a company ! Never ever again!! Use someone else save your money”

Helpful Report

“Booked After-Builders cleaning, in an empty 2-bed flat, specifically discussing hard-to-reach dust, and all windows (frames not glass) while booking. When they left there was dust in most "hard to see" areas (ie they only cleaned where I could see it). Pass a finger at the top of a door, cabinet, any light fittings, radiators etc - and it's still filthy. Even kitchen cabinets. But most notably the windows were FILTHY, literally untouched. Response and customer service afterwards was just as bad, if not worse! Once they took the money they were very hard to get hold of and avoidant. I uploaded 50 (!) pics and videos of the terrible results and all they offered (after a week's chase!) was for me to PAY for another visit!! They claimed the cleaners didn't have enough time to complete the job as booked - even though they left EARLIER than the time allotted, and when I booked I was told they'd stay as long as it takes (I was happy to pay more if they do! Which is why the charge the next day!) When I said I'm not happy with their reply they promised to get back to me with an alternative solution - and then disappeared and stopped replying. (If you call to make a new booking, and anytime till you pay - they respond straight away. Classic.) When I posted a bad online review - they got back to me within 30 mins (after posting a template “apology” online, as they will do here, to pretend to handle the case. Well they didn’t, and again sold me the same lie about the time constraint. Shameful cleaning. Shameful customer service. Disrespectful handling. AVOID!”

Helpful Report

“I was pleased with the gardening job provided by Fantastic Services. Their team came right on time, and they were very nice and kind. I haven't seen my garden so clean and tidy ever before. Thank you, and I can't wait to see you again next month.”

Helpful Report

“Martin's team did a wonderful job cleaning my 2-bed flat, they even tidied the cushions on my bed, such sweet people! I do recommend this service!”

Helpful Report

“The team made up for the improper customer service and was quick in providing me with the refund and offered sincere condolences.”

Helpful Report

“I trust Fantastic Services for most of my property maintenance tasks. Prompt and reliable cleaning service and well-organised gardening services. Quality work and responsive customer care. Strongly recommend!”

Helpful Report

“Consider me impressed! After my toddler has been leaving a stain from literally every substance she has touched over the last month, a miracle worker from Fantastic Services came and made our carpet like new. It's very nice to have a clean living room once again.”

Helpful Report

Fantastic Services is rated 4.4 based on 1,150 reviews