Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“An absolutely shocking service. Terrible. I booked three services after my tenant vacated my house - cleaning, gardening, and upholstery cleaning. The cleaning was appalling. Over half of the specified tasks were not done, rotten food was left on the still greasy kitchen counter and a rubbish bag was left leaking on the kitchen floor. The property was then left unlocked. The gardener was two hours late. They over charged my debit card for the services, and charged me for 'membership' which specifically stated I did not want. They then took charges for rubbish removal, a charge they had not made me aware of at the time of my booking, and then charged me for more bags than the gardener took with him. I tried to resolve the issue constructively, but was met with a very defensive and dismissive attitude. i am yet to receive a refund for either the over charges on my card, or offered any kind of refund for the poor cleaning services. Avoid this company.”

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“You are the best lawn care provider in London! I love my garden, and I can't thank you enough for the excellent service. Your team rock!”

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“Great efficient electrician. Delighted with standard of workmanship & advice. I would recommend him.”

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“The team were very thorough and the entire flat looks great when they were done! Especially the oven!”

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“I tried to book a bathroom refurbishment and they charged me even before the work was carried out. They did not ask for specific detail regarding the work and plumber and tradesman appeared on the day and said they could do not the work as they did not have the tools. Tried calling a few times but no one answers! I am now trying to get a refund for essentially work that was not carried. Nothing fantastic about them at all. Absolutely rubbish. Do not use”

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“AVOID AT ALL LIKE THE PLAGUE!!!!!! The re-arranged then cancelled and never turned up to the property. Insult to injury, they then charged me £50 for cancellation and wasted even more of our time. These guys are utter sharks and will take your money with impunity. The only thing fantastic about them is how rubbish they are.”

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“Absolutely horrible experience! I booked a deep clean of a house we had just brought as the previous owners had left it in messy state and they had cats which my husband and I are both allergic too. I organised the booking 2 weeks ago and the clean was due two days before we moved in. The morning of the clean they cancelled with less than 2 hours noticed. They make you pay in advance so I have already paid £365 for this service 2 weeks ago. I've tried calling customer service and all you get is an automated voicemail service, you leave a message and they say they will call you back in an hour (it's been 3 hours!) no one is responding on chat either for ages. Horrible horrible experience. Worst of all I had a message from fantastic service saying they would need to be compensated if I cancelled - what about if they cancel on me 2 hours before!! I've tried to re book (as I've already paid) and there aren't any available slots before we move into the house so they have completely screwed us. I wasn't given any explanation for why our service was cancelled just a casual text saying its cancelled and rebook! I'd like to call other providers but I don't know if I'm even going to get the money!”

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“I got my deposit back thanks to Fantastic Services end of tenancy cleaning, and I can't be happier. Their team of cleaners were very professional and hardworking, and my apartment looked better than I moved in. I recommend their end of tenancy cleaning to everyone now. 🔝 🔝 🔝”

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“Great service. Excellent cleaning and customer care at all stages. Thoroughly recommended.”

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“Great oven clean. I got an appointment, and the person who came was extremely professional, polite and thoroughly explained everything he was doing. My oven is as good as brand new now, and the cleaner was great at cleaning!! Very satisfied.”

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“I know how hard is finding a good cleaning company, that's why I am taking the time to share a few words about Fantastic Services. Their customer care team was really helpful and arranged the service for the same week. The technicians that provided the end of tenancy cleaning was hardworking and organised. They gave extra effort into cleaning the soiled oven and the kitchen area. My landlord also was satisfied with the clean state of the property. I would definitely book with them again. Recommended!”

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“The gardeners were lovely and did excellent work. Thank you!”

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“Never use this company I had their cleaner for normal work in my flat. They don’t speak a word one English. They never send the same person and they constantly try to change the time. The work is poor and they are super slow One of my tenants booked them for end of tenancy. They did not cleanly anything. The fridge was switched off and shut and now it smells. They booked carpet wash that did not happen. We had to call in another company to redo the work. The FS team refused to come back to correct the poor service I tried they removal company to move mattresses between 2 floors. The guys were unfit and had no clue how to handle the job All the 5 stars reviews on this site have clearly be written by them The company is a scam that should be investigated. They are from roumani and bring in people for a few weeks who need money and go back. There is no paperwork for their staffs and they are paid below the minimum wage”

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“They helped me with my tenancy checkout cleaning and relocation to my new flat and they did excellent work. Also, they were able to send a waste removal team at the last minute because I had an old sofa I've decided to get rid off. All of their staff was very kind, helpful and hardworking and would use them again in the future.”

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“Very fast and efficient. Easy to deal with - was planning on replacing the carpets but the guys did such a good job that I’ll be right with them for a little while longer.”

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“I usually clean my 1-bed apartment myself for relaxation, but I've giving crazy shifts lately, so I have used their NHS discount offer for regular cleaning. They have sent a very nice middle-aged lady, who is not only cleaning, but also tidying my bedroom and living area very nicely. I am definitely happy with my choice.”

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“My husband was super impressed with the pressure wash of our driveway and patio and we wanted to thank Ivan and his partner for the great job! Beth&Jacob”

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“Good value for money, quick to finish and polite staff. Would use again.”

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“I have hired one of their cleaners for a 5 hour clean before my birthday party and it turned out great, she even finished in less time. The lady from customer service was very patient while discussing the service I need and the cleaner arrived already instructed by her what needs to be done, so we have wasted no time in talks. Thank you Fantastic Services for the immense help, you have made my birthday so calm and hassle free. Thanks, Jenny”

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“A waste of money and useless customer service. After a quick look on Google about cleaning companies around me I choose this one, I've booked rug cleaning service with them and they quickly arranged someone to come on the same day to clean a large rug that I wanted to freshen up. The rug didn't have any stubborn stains so thought it would be easy to clean. Unfortunately after been charged £52 for a 20min service and after been reassured that stains where all gone once the rug dried up all the marks were visible again. I tried to get in touch with customer service and I had to insist many times just to explain what happened and been told that I would have been called back, which obviously never happened. To make them hear my voice, I had to open a case on their website and after all, what I've been told is that the guy that came did his best and apparently my issue was solved like this for them... As after my reply nobody came back to me.”

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Fantastic Services is rated 4.4 based on 1,150 reviews