Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

4.4 Rating 1,157 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“The technician was very polite, very knowledgeable and supportive (as our oven has many problems). He cleaned the cooker, the heater and the extractor exceptionally thorough, with no mess. Great value for money and excellent service.”

Helpful Report

“The cleaner came and then left without noticing me while I was outside for 10min. No contact from them. So we had to contact them. There might be misunderstanding. yet, leaving without noticing us is not acceptable as professionals. What is more, they charged us the cancelation fee. What kind of joke is that. NEVER use this company.”

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“I booked a cleaner to clean the house. I paid extra for her to use detergent, I think I paid £6 more for detergent. However when I saw her packing them at the end of the day, they were usual stuff that I had in the house. So I should have saved my £6. I thought I was paying for industrial products. I also had to give her some of my own cloths to use as the cheap ones she was using was leaving a residue behind. Anyway next day when I went into the shower I noticed she had taken the paint off my black taps. She had used vialkal in my black brand new installed taps that had just been installed six months previously. Stupid lady didn’t even tell me she had caused the damage and carried in quietly cleaning around the house. Dishonest individuals. Trying to call the company to sort it has been an absolute nightmare. Three days on, no one from customer service has even bothered to ring me back to even sort the problem out. I will never ever use this company again for any of its services”

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“The gardener (sorry, I can't remember his name) was very professional and showed up on time to clear the leaves in my front garden with a smile and a positive attitude. Would definitely book them again, working very hard and being confident.”

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“Be careful of automated renewal. They will prebook it well before the actual expiry and it is a nightmare to cancel it.”

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“`Excellent removals services. The team was hardworking and friendly. They were extremely careful with all fragile stuff while packing and didn't cause damages while moving them. I would use Fantastic Services again!”

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“I will definitely ask for the same technician next time I call the company! He did some magic to my carpet. I have two kids who love to play on our living room carpet, but that has its' price, a lot of stains and dirt on visible places in the room. The cleaner was extremely helpful and used professional equipment and products. He spent two hours in hard work and double treating some areas, and the result was just lovely! I can't recommend his work enough!”

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“An absolutely shocking service. Terrible. I booked three services after my tenant vacated my house - cleaning, gardening, and upholstery cleaning. The cleaning was appalling. Over half of the specified tasks were not done, rotten food was left on the still greasy kitchen counter and a rubbish bag was left leaking on the kitchen floor. The property was then left unlocked. The gardener was two hours late. They over charged my debit card for the services, and charged me for 'membership' which specifically stated I did not want. They then took charges for rubbish removal, a charge they had not made me aware of at the time of my booking, and then charged me for more bags than the gardener took with him. I tried to resolve the issue constructively, but was met with a very defensive and dismissive attitude. i am yet to receive a refund for either the over charges on my card, or offered any kind of refund for the poor cleaning services. Avoid this company.”

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“You are the best lawn care provider in London! I love my garden, and I can't thank you enough for the excellent service. Your team rock!”

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“Great efficient electrician. Delighted with standard of workmanship & advice. I would recommend him.”

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“The team were very thorough and the entire flat looks great when they were done! Especially the oven!”

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“I tried to book a bathroom refurbishment and they charged me even before the work was carried out. They did not ask for specific detail regarding the work and plumber and tradesman appeared on the day and said they could do not the work as they did not have the tools. Tried calling a few times but no one answers! I am now trying to get a refund for essentially work that was not carried. Nothing fantastic about them at all. Absolutely rubbish. Do not use”

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“AVOID AT ALL LIKE THE PLAGUE!!!!!! The re-arranged then cancelled and never turned up to the property. Insult to injury, they then charged me £50 for cancellation and wasted even more of our time. These guys are utter sharks and will take your money with impunity. The only thing fantastic about them is how rubbish they are.”

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“Absolutely horrible experience! I booked a deep clean of a house we had just brought as the previous owners had left it in messy state and they had cats which my husband and I are both allergic too. I organised the booking 2 weeks ago and the clean was due two days before we moved in. The morning of the clean they cancelled with less than 2 hours noticed. They make you pay in advance so I have already paid £365 for this service 2 weeks ago. I've tried calling customer service and all you get is an automated voicemail service, you leave a message and they say they will call you back in an hour (it's been 3 hours!) no one is responding on chat either for ages. Horrible horrible experience. Worst of all I had a message from fantastic service saying they would need to be compensated if I cancelled - what about if they cancel on me 2 hours before!! I've tried to re book (as I've already paid) and there aren't any available slots before we move into the house so they have completely screwed us. I wasn't given any explanation for why our service was cancelled just a casual text saying its cancelled and rebook! I'd like to call other providers but I don't know if I'm even going to get the money!”

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“I got my deposit back thanks to Fantastic Services end of tenancy cleaning, and I can't be happier. Their team of cleaners were very professional and hardworking, and my apartment looked better than I moved in. I recommend their end of tenancy cleaning to everyone now. 🔝 🔝 🔝”

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“Great service. Excellent cleaning and customer care at all stages. Thoroughly recommended.”

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“Great oven clean. I got an appointment, and the person who came was extremely professional, polite and thoroughly explained everything he was doing. My oven is as good as brand new now, and the cleaner was great at cleaning!! Very satisfied.”

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“I know how hard is finding a good cleaning company, that's why I am taking the time to share a few words about Fantastic Services. Their customer care team was really helpful and arranged the service for the same week. The technicians that provided the end of tenancy cleaning was hardworking and organised. They gave extra effort into cleaning the soiled oven and the kitchen area. My landlord also was satisfied with the clean state of the property. I would definitely book with them again. Recommended!”

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“The gardeners were lovely and did excellent work. Thank you!”

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“Never use this company I had their cleaner for normal work in my flat. They don’t speak a word one English. They never send the same person and they constantly try to change the time. The work is poor and they are super slow One of my tenants booked them for end of tenancy. They did not cleanly anything. The fridge was switched off and shut and now it smells. They booked carpet wash that did not happen. We had to call in another company to redo the work. The FS team refused to come back to correct the poor service I tried they removal company to move mattresses between 2 floors. The guys were unfit and had no clue how to handle the job All the 5 stars reviews on this site have clearly be written by them The company is a scam that should be investigated. They are from roumani and bring in people for a few weeks who need money and go back. There is no paperwork for their staffs and they are paid below the minimum wage”

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Fantastic Services is rated 4.4 based on 1,157 reviews