Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“I called fantastic services to do an end of tenancy clean. They quoted me three people between 8 am to 5pm at a price of £570. I agreed to that except only two people turned up and they started at 8.30am and left at 2.30pm which means each one of those cleaners were being paid £47.50 each an hour!!!!! What a joke also they didn't even do a good job. Dreadful company you don't get what they say they are going to provide. They basically just lie and steal from you. No wonder they insist on you paying all the money up front. I shall never ever use them again. There are loads of cleaning companies out there I suggest if you don't want to be robbed use another company,”

Helpful Report

“Two years ago, my family and I moved to Australia, but my mom decided to stay in London. Since I am not there to help, I decided to surprise her with deep house cleaning and full garden maintenance. Fantastic Services did an amazing job, my mom's house never looked better, and she was thrilled with the result. Thanks a lot, guys!”

Helpful Report

“Best movers I have had the pleasure of working with. Very professional and always on point. The crew worked together as a team. The move was seamless. These guys are worth every bit you pay for. I recommend this moving company you will not be disappointed.”

Helpful Report

“I had a little accident a few days ago with a meal I was trying to make. Well, things messed up and I thought that my oven is broken. I was searching the internet for oven repair and cleaning and fantastic services popped up so I booked them. They came and inspected the oven and luckily everything was okay except the total mess from the meal which they manage to deal it. The cleaners were friendly and dedicated to the job and they did it amazingly. If you are a cooker who like to experiment with their meals like myself, don’t fret about your oven - Fantastic services is there for you!!! I highly recommend them and will use them again when I need it.”

Helpful Report

“Our technician yesterday was very polite, courteous, and knowledgeable. We had a small list of wall mounting and carpentry related tasks that needed to be taken care of this week. The handyman came sharp on time and did the job quickly. An absolute professional who didn't lose time and was fully prepared for the job. I will definitely ask for the same handyman again and would recommend Fantastic Services at all!”

Helpful Report

“Excellent job! I booked end of tenancy cleaning and i was worried if i would get my deposit back, but luckily they did a great cleaning. Its hard to find a good cleaning company so im glad i found them and definitely will use them again. highly recommend!”

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“Super carpet cleaning service and many thanks to Fantastic Services for the nice work. They came to our home to clean 2 carpets and it was a pleasure dealing with their team from start to finish. Both the technician and the customer service representative were polite and super professional. The carpet cleaner went over all the problematic areas of our carpets again and again till all the stains were gone I will definitely use this company again!”

Helpful Report

“SCAM I can only assume reviews on Trustpilot have been bought, I won't be relying on their reviews either in the future. Please avoid at all costs. I paid £100 for a moving in clean from my savings as I didn’t have time to clean myself. The flat was empty, a small studio flat and was superficially clean so I wanted to cleaners to concentrate on the fridge, oven bathroom etc and clean parts that usually wouldn’t be done in typical clean such as skirting boards etc. And some mould removal , which has just been wiped Off by the blinds, not treated in any way. I think the bare minimum was completed such as a hoover and wipe down. firstly the fridge had been wiped, the rubber seal, not touched, the shelves hasn’t been removed so were still dirty upon removing the plastic protection on the ends. Oven, still full of grime on the shelves and the outside. Tiles in the kitchen full of grease. Toilet- no lime scale remover had been used still stained on the bottom and the rim, which I have managed to now clean myself. Found lint and hairs still in the wardrobe, coffee still on the coffee table. Fingers nails stuck inbetween the skirting board and the floor. The list is endless, I’ve had to re clean everything. The cleaners were there for 2 hours, so they say, but this cannot be confirmed. It literally looks like they have just re wiped over an already, surface clean flat, empty flat. So brought this to customer services. Firstly, struggle to get hold of. Second, incredibly rude when you do. Told me’ I can assure you the fridge has been deep cleaned’ I asked for his explanation of a deep clean when the shelves hadn’t been removed,Nor the rubber seal cleaned which is basic stuff, he classed this and the rest of the unclean stuff as ‘missed spots’ which seems to be the script they stick to. He offered for the same people to come and reclean. I had to move in so was unable to do this he told me that I should have informed them Sooner, I had, I was ignored. I also didn’t want the same men coming back as it was uncomfortable. He then said resend more pictures then, on the complaints form you can only send 3. I’ve again been ignored. I could just about afford this clean and paid for it for peace of mind and due to COVID and allergies that I have. I can honestly say I have never been so upset. I have to reshedule A holiday to accommodate this clean, put back deliveries to my new flat so I could have this clean as I thought it would be worth it. All I would like is a refund and they are completely refusing. Also it seems their response to trust pilot reviews is ‘someone will be in touch’ I won’t hold my breath at getting my money back. I could honestly cry at this whole situation.”

Helpful Report

“If I could give zero stars I would. I am unsure where all the favorable Trustpilot reviews come from, I can only assume they are fake, as me and friends experiences of this company have been very substandard, shocking in fact. They expect payment upfront but the quality of their cleaning is beyond bad and a company that expects payment up front can't be that good, can they. My experience.... I called them requesting carpet, upholstery cleaning and windows (in & out). How I wish I had checked with friends before calling! I was told that it would be more cost effective to book a move in/out clean. I advised them the property would have our items in it; and was told the cleaners would work around it. The day before they arrived I was told that they actually can't guarantee the clean as we have items in the flat .... Umm okay, to late now I've already paid them. I was also told that the job would take at LEAST 5 hours, probably longer if we still had stuff in the flat. 2 people arrived at 8.15am (should have been 3!), they took a break at 9.15am and were ready to leave by 10.30am .... mmmm, not the 5 hours I was expecting! Funny that, not guaranteed ... even funnier! Boy do I feel a fool. Anyway, to summarise the quality of the cleaning, it was absolutely shocking. They did maybe half of what they should have done. The carpets do not look like they have been touched. In fact I wiped a mark with a damp cloth and it came out, so I can only assume they rushed and did not take any care. The catalogue of shortcomings ... did not wipe kitchen counters, did not wash bathroom tiles, did not clean the fridge, made not effort to clean any cupboards with items, only cleaned some of the upholstery (and told me the machine was so strong it made only some sections bone dry ... (really!) and the carpets! WOW THE CARPETS well they were by far the worst. My carpets have been cleaned by myself and professional cleaners before and always come out well. Not this time, it does not look like they have been cleaned at all. Well maybe they have, but clearly so rushed and no care taken they may as well not have been. They also left whole sections clearly untouched. You can't rush some things... I have some videos which I will happily share if you PM me. It's got to be seen to be believed. Long story short, avoid this company and their fake reviews. "Customer Services" made no effort to understand / investigate my complaints adequately. They clearly believe whatever tripe they were fed by their cleaners over their customers. But if they only spent 1/3 of the time doing the job then I guess the quality would be a 1/3 .. which is pretty shocking really and definitely not worth it. Oh and one last thing, good luck getting hold of a person to speak to once you've paid. Hint, press 1 .. new job, that's always answered. PLEASE AVOID ... YOU CAN DO A BETTER JOB YOURSELF!! THEY A TOTAL RIP OFF”

Helpful Report

“House was left smelling and looking so clean! Seriously couldn't have done it better myself. Cleaners went above and beyond to clean and organize pieces of the house that I've neglected! Thank you!”

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“Service so disgusting they should not be allowed to do business!! Booked end of tenancy clean and removals. Conmpany (as per reviews) tried to reschedule and I refused. The removals team were fine. End of tenancy cleaning team arrives as the flat looks at it and said its bigger than expected. Said they will ring the office and come right back up. They disappeared!! Did not tell me they were leaving and lied to their head office that I had refused to pay. Head office did not call me. When i finally got through to them after 50 mins. They only apologised and said earliest appointment was 11th of august( my tenants were to move in on the 3rd)!! Absolutely disgusting never ever ever use them!!”

Helpful Report

“We booked fantastic services for deep cleaning and antiviral weeks in advance and provided all details regarding property. On the day, upon arriving , the two cleaners mentioned that they need an additional hour which we promptly agreed to. After spending one hour on the phone ( in a language not understood), they left without discussing with us. Abysmal service ( if we can call it service,as they cancelled the job) and communication.”

Helpful Report

“Everything from start of booking guaranteed by definite guarantee for 72 hours with no limitation in hours of work done to do the cleaning . On the day of cleaning the sick tractor came with saying that almost nothing can be done to perfection so he can’t give guarantee and he is paid less by the company and he needs to bring more people . At last three bedroom house with study , kitchen, living room ,laundry and two bathrooms done in less than four hours . It did not look like end of lease cleaning rather a normal cleaning done at home . Really disappointed with such a horrible service and moreover money is deducted a week before the day of cleaning so u can’t claim anything too”

Helpful Report

“The technician was very polite, very knowledgeable and supportive (as our oven has many problems). He cleaned the cooker, the heater and the extractor exceptionally thorough, with no mess. Great value for money and excellent service.”

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“The cleaner came and then left without noticing me while I was outside for 10min. No contact from them. So we had to contact them. There might be misunderstanding. yet, leaving without noticing us is not acceptable as professionals. What is more, they charged us the cancelation fee. What kind of joke is that. NEVER use this company.”

Helpful Report

“I booked a cleaner to clean the house. I paid extra for her to use detergent, I think I paid £6 more for detergent. However when I saw her packing them at the end of the day, they were usual stuff that I had in the house. So I should have saved my £6. I thought I was paying for industrial products. I also had to give her some of my own cloths to use as the cheap ones she was using was leaving a residue behind. Anyway next day when I went into the shower I noticed she had taken the paint off my black taps. She had used vialkal in my black brand new installed taps that had just been installed six months previously. Stupid lady didn’t even tell me she had caused the damage and carried in quietly cleaning around the house. Dishonest individuals. Trying to call the company to sort it has been an absolute nightmare. Three days on, no one from customer service has even bothered to ring me back to even sort the problem out. I will never ever use this company again for any of its services”

Helpful Report

“The gardener (sorry, I can't remember his name) was very professional and showed up on time to clear the leaves in my front garden with a smile and a positive attitude. Would definitely book them again, working very hard and being confident.”

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“Be careful of automated renewal. They will prebook it well before the actual expiry and it is a nightmare to cancel it.”

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“`Excellent removals services. The team was hardworking and friendly. They were extremely careful with all fragile stuff while packing and didn't cause damages while moving them. I would use Fantastic Services again!”

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“I will definitely ask for the same technician next time I call the company! He did some magic to my carpet. I have two kids who love to play on our living room carpet, but that has its' price, a lot of stains and dirt on visible places in the room. The cleaner was extremely helpful and used professional equipment and products. He spent two hours in hard work and double treating some areas, and the result was just lovely! I can't recommend his work enough!”

Helpful Report

Fantastic Services is rated 4.4 based on 1,150 reviews