Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

“My worst ever experience for cleaning service. I booked their kitchen appliances cleaning services last week, including oven, extractor and hob. Based on their website, it's a DEEP cleaning service and costs 96 pounds. In the end, here is what happened 1. the cleaner arrived 40 minutes late 2. the cleaner didn't bother to open up the extractor to do a DEEP clean, he wiped some surface of the extractor and claimed the job done. I guess everyone having experience of how extractor works is that the fan cover inside will accumulate a lot of grease, fat, etc. and he didn't even bother to open it up and clean it. Same thing similar but worse happens to oven. 3. the entire job took roughly 30 minutes, 96 pounds for 30 minutes work with this quality? deep clean?? 4. I asked the cleaner to clean the extractor better after I found he didn't bother to do a deep clean, and he became very defensive and after trying 5 minutes, he gave up and asked me to talk to the company!! 5. I did call the company and and company asked me to send pictures as proof, so I took a lot of pictures of the state of the extractor and oven, how it's so dirty after the DEEP clean with pictures of my hands covered by all the grease and dirt. 6. they told me ETA is 24 hours, maybe faster, so I waited and waited and they haven't responded and I don't want to wait and post this to alert anyone who wants to use their service. BTW, I didn't mention anything about the hob not because they did a good job there, just because it's in a very good state.... Overall, the cleaner's altitude, the work quality, how they handle complaints. I am very very disappointed and angry about it. Of course, I am not saying you may get something like what I got. But this is the worst ever experience I have. I hired numerous people for various types of work, home renovation, cleaning, laundry, etc. And this is the first 1 star I ever gave. For the company, if you bother caring about my incidence, please respond to me. If you don't want to bother, just tell me please. PS. I have all the proof to support all arguments I made above, including pictures, correspondence, recorded phone calls, etc.”

Helpful Report

“My worst ever experience for cleaning service. I booked their kitchen appliances cleaning services last week, including oven, extractor and hob. Based on their website, it's a DEEP cleaning service and costs 96 pounds. In the end, here is what happened 1. the cleaner arrived 40 minutes late 2. the cleaner didn't bother to open up the extractor to do a DEEP clean, he wiped some surface of the extractor and claimed the job done. I guess everyone having experience of how extractor works is that the fan cover inside will accumulate a lot of grease, fat, etc. and he didn't even bother to open it up and clean it. Same thing similar but worse happens to oven. 3. the entire job took roughly 30 minutes, 96 pounds for 30 minutes work with this quality? deep clean?? 4. I asked the cleaner to clean the extractor better after I found he didn't bother to do a deep clean, and he became very defensive and after trying 5 minutes, he gave up and asked me to talk to the company!! 5. I did call the company and and company asked me to send pictures as proof, so I took a lot of pictures of the state of the extractor and oven, how it's so dirty after the DEEP clean with pictures of my hands covered by all the grease and dirt. 6. they told me ETA is 24 hours, maybe faster, so I waited and waited and they haven't responded and I don't want to wait and post this to alert anyone who wants to use their service. BTW, I didn't mention anything about the hob not because they did a good job there, just because it's in a very good state.... Overall, the cleaner's altitude, the work quality, how they handle complaints. I am very very disappointed and angry about it. Of course, I am not saying you may get something like what I got. But this is the worst ever experience I have. I hired numerous people for various types of work, home renovation, cleaning, laundry, etc. And this is the first 1 star I ever gave. For the company, if you bother caring about my incidence, please respond to me. If you don't want to bother, just tell me please. PS. I have all the proof to support all arguments I made above, including pictures, correspondence, recorded phone calls, etc.”

Helpful Report

“I love seeing my house fresh and tidy after coming home from work thanks to Fantastic Services. The cleaner is very friendly and hardworking, she has excellent cleaning standards which I value. I will definitely keep using their service.”

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“I recommend as my gardens were very overgrown and now both gardens look lovely. The team who came and did their job were very polite and trustworthy and I would 100% recommend to anyone looking for a reliable, trustworthy, and polite gardeners.”

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“I had my carpets cleaned by Fantastic service and to be honest, I didn’t expect such results, that’s why I’m writing this. I live in an apartment with a small kid and a dog and my carpets were in terrible condition, but the cleaning staff did an amazing job. They were very polite and friendly. Wonderful service, I will use them again!”

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“How much do you charge the female cleaner for me to have in my flat number is 17 sylvester 🏡 E8 1ES and sylvester Road E8 1ES behind the town hall on top of floor of my flat. Please phone me on my phone number is 07487401826 to.”

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“Gardeners worked hard cutting back the garden, made a huge difference. They turned up on time, did a good job, cleaned up afterwards and were also very courteous and wore plastic covers over their shoes through the house, which was appreciated. Thank you!”

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“I booked Fantastic Services for the end of tenancy clean and my landlord returned my full deposit. The customer service agent was excellent and the cleaners arrived on time. 2 cleaners came and did a brilliant job. Their attention to detail was exquisite. If you’re looking for true professionals, look no further!”

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“They did a great job! I usually do it myself but this time I was busy and I had to book a gardener to take care of my garden, so I chose Fantastic services. The gardeners brought all the necessary equipment and took good care of my lawn. They saved me a lot of time and I will definitely use them in the future.”

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“I used several of their services (regular cleaning, pest control and gardening), all of them were professionally delivered. The office staff is really helpful and responsive, and the booking process is so easy with their platform. Definitely a 5* services, I will keep using Fantastic Services for my home needs.”

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“Great storage space. I'm very happy. What makes this storage space even better is the awesome, friendly, and understanding team of professionals. It was their fantastic customer service and the ongoing help that convinced me to go with Fantastic Service. Highly recommended.”

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“The service which the handyman provided was exceptional. Helped us fix a hook to the ceiling. Left no mess and helpful when consulted about other future potential work. Very happy with fantastic services.”

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“Cleaners stole jewellery - be careful! This was the first time when I used the professional help in cleaning of my flat. Usually I do it by myself, but because of health conditions I decided to try fantastic services - one off cleaning. It cost 138 pounds for cleaning of 2 bedroom flat (Booking Ref. number #200819833SYS). I thought I would pay higher price to get a good experience. Since the flat was not dirty at all, I asked them only to wipe off the dust, do vacuuming and do NOT clean inside any boxes, shelfs etc (clean only surfaces). Before that I moved my personal stuff inside bedside cabinet, so that it is easier for them to just wipe dust from surfaces in bedroom. Two of cleaners came this morning with 20 minutes late. I was staying at home and was sitting in another bedroom to not disturb them. They finished their work in 3 hours. BUT, in 20 minutes after they left my home, I decided to put my pandora golden bracelet on me, but I was literally shocked when I open the box and no bracelet is there. (I put bracelet into pandora box in bedside cabinet this morning just before they come). I was very disappointed as it was a gift from my husband and this bracelet contains charms from all three our anniversaries and from different countries we visited. I do not know if something else was stolen as it is difficult to check everything, but this news made me feel very bad, and ruined all experience with fantastic service in future. This review i wrote for those who is looking for a help to clean property. I would suggest to use another service, store jewellery/money in secure place, have cctv and/or insure your house. Even staying at home does not prevent unpleasant things from happening. Thanks for reading”

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“If you call this company for a price to clean your property they totally over estimate the number of hours and the number of people they send. This meant I paid almost £50 an hour for a cleaner totally disgusting and immoral company. don't touch them”

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“I called fantastic services to do an end of tenancy clean. They quoted me three people between 8 am to 5pm at a price of £570. I agreed to that except only two people turned up and they started at 8.30am and left at 2.30pm which means each one of those cleaners were being paid £47.50 each an hour!!!!! What a joke also they didn't even do a good job. Dreadful company you don't get what they say they are going to provide. They basically just lie and steal from you. No wonder they insist on you paying all the money up front. I shall never ever use them again. There are loads of cleaning companies out there I suggest if you don't want to be robbed use another company,”

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“Two years ago, my family and I moved to Australia, but my mom decided to stay in London. Since I am not there to help, I decided to surprise her with deep house cleaning and full garden maintenance. Fantastic Services did an amazing job, my mom's house never looked better, and she was thrilled with the result. Thanks a lot, guys!”

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“Best movers I have had the pleasure of working with. Very professional and always on point. The crew worked together as a team. The move was seamless. These guys are worth every bit you pay for. I recommend this moving company you will not be disappointed.”

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“I had a little accident a few days ago with a meal I was trying to make. Well, things messed up and I thought that my oven is broken. I was searching the internet for oven repair and cleaning and fantastic services popped up so I booked them. They came and inspected the oven and luckily everything was okay except the total mess from the meal which they manage to deal it. The cleaners were friendly and dedicated to the job and they did it amazingly. If you are a cooker who like to experiment with their meals like myself, don’t fret about your oven - Fantastic services is there for you!!! I highly recommend them and will use them again when I need it.”

Helpful Report

“Our technician yesterday was very polite, courteous, and knowledgeable. We had a small list of wall mounting and carpentry related tasks that needed to be taken care of this week. The handyman came sharp on time and did the job quickly. An absolute professional who didn't lose time and was fully prepared for the job. I will definitely ask for the same handyman again and would recommend Fantastic Services at all!”

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“Excellent job! I booked end of tenancy cleaning and i was worried if i would get my deposit back, but luckily they did a great cleaning. Its hard to find a good cleaning company so im glad i found them and definitely will use them again. highly recommend!”

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