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Fantastic Services Reviews

4.4 Rating 1,150 Reviews
85 %
of reviewers recommend Fantastic Services
4.4
Based on 1,150 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Fantastic Services Reviews

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous
Anonymous  // 01/01/2019
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Beware they are just a marketplace, and not an accountable one: - Used them for a home move with storage, where the return move just didn't appear - and without explanation - Had to track down the contracted storage facility myself to find out what happened, but was handcuffed to Fantastic Services to actually access my items - Waited a full day without any response, incl. no proactive acknowledgement of any problem nor suggested time or path to resolution (keep in mind this is an entire household's belongings at stake here) - The illusion of customer service appears via incessant reminder text messages and requests for feedback, but they are impossible to get on the phone
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Beware they are just a marketplace, and not an accountable one: - Used them for a home move with storage, where the return move just didn't appear - and without explanation - Had to track down the contracted storage facility myself to find out what happened, but was handcuffed to Fantastic Services to actually access my items - Waited a full day without any response, incl. no proactive acknowledgement of any problem nor suggested time or path to resolution (keep in mind this is an entire household's belongings at stake here) - The illusion of customer service appears via incessant reminder text messages and requests for feedback, but they are impossible to get on the phone
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I posted a review for extremely negative experience before, and they finally agreed to a refund.
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That’s company use us like a slaves,please avoid them.
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STEER CLEAR OF THIS PLACE I was informed by the company that a minimum of 15 boxes ordered to be delivered but any remaining boxes not packed would not be charged, saying that a refund would then be proceeded automatically. I was also informed that a late packing fee would be charged. I made my instructions clear to the company and all was agreed. On the scheduled day of packing, the packer arrived 2 hours earlier, the company was not in contact with the packer, the packer declined my calls and proceeded to pack trash (actual trash and bin bags) into the 15 boxes. Fantastic Services have records of all phone calls with me but now refuse to refund the charge which came up more than 200 pounds. RIDICULOUS! SCAM!
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Avoid avoid avoid! Appalling punctuality. Cleaners late 80% of the time, and 20% of the time simply don't turn up. The cleaner is a different person, and they NEVER introduce themselves at the door, or identify themselves as being from Fantastic Services, meaning that you have to ask for their name and check that it actually is the cleaner. It's usually 50/50 whether the cleaner will speak English, which ordinarily wouldn't matter, but as a different person comes every time, it means that you have to start from scratch trying to mime-explain where things are and what you want done. Bare minimum cleaning style from all but 1 cleaner we have met in 2 years service, meaning that we had to create a list which told them to do things like clean the glass on bathroom mirrors, or wipe down the inside of the microwave, which are generally considered obvious tasks but apparently needed to be spelled out. The list then had to be translated into Bulgarian. 3 different cleaners talked on the phone throughout the appointment. I found one of these sitting chilling on the toilet lid having a phone conversation and not even pretending to be busy. Multiple cleaners have turned up late and left early. Don't be fooled into signing up for the Club; It means you'll be stuck with their services for a year. They send numerous emails and text messages despite not being opted into any contact options. All in all, frankly terrible. But then, as one of the cheaper options on the market, probably no more than we deserve.
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My worst ever experience for cleaning service. I booked their kitchen appliances cleaning services last week, including oven, extractor and hob. Based on their website, it's a DEEP cleaning service and costs 96 pounds. In the end, here is what happened 1. the cleaner arrived 40 minutes late 2. the cleaner didn't bother to open up the extractor to do a DEEP clean, he wiped some surface of the extractor and claimed the job done. I guess everyone having experience of how extractor works is that the fan cover inside will accumulate a lot of grease, fat, etc. and he didn't even bother to open it up and clean it. Same thing similar but worse happens to oven. 3. the entire job took roughly 30 minutes, 96 pounds for 30 minutes work with this quality? deep clean?? 4. I asked the cleaner to clean the extractor better after I found he didn't bother to do a deep clean, and he became very defensive and after trying 5 minutes, he gave up and asked me to talk to the company!! 5. I did call the company and and company asked me to send pictures as proof, so I took a lot of pictures of the state of the extractor and oven, how it's so dirty after the DEEP clean with pictures of my hands covered by all the grease and dirt. 6. they told me ETA is 24 hours, maybe faster, so I waited and waited and they haven't responded and I don't want to wait and post this to alert anyone who wants to use their service. BTW, I didn't mention anything about the hob not because they did a good job there, just because it's in a very good state.... Overall, the cleaner's altitude, the work quality, how they handle complaints. I am very very disappointed and angry about it. Of course, I am not saying you may get something like what I got. But this is the worst ever experience I have. I hired numerous people for various types of work, home renovation, cleaning, laundry, etc. And this is the first 1 star I ever gave. For the company, if you bother caring about my incidence, please respond to me. If you don't want to bother, just tell me please. PS. I have all the proof to support all arguments I made above, including pictures, correspondence, recorded phone calls, etc.
Helpful Report
My worst ever experience for cleaning service. I booked their kitchen appliances cleaning services last week, including oven, extractor and hob. Based on their website, it's a DEEP cleaning service and costs 96 pounds. In the end, here is what happened 1. the cleaner arrived 40 minutes late 2. the cleaner didn't bother to open up the extractor to do a DEEP clean, he wiped some surface of the extractor and claimed the job done. I guess everyone having experience of how extractor works is that the fan cover inside will accumulate a lot of grease, fat, etc. and he didn't even bother to open it up and clean it. Same thing similar but worse happens to oven. 3. the entire job took roughly 30 minutes, 96 pounds for 30 minutes work with this quality? deep clean?? 4. I asked the cleaner to clean the extractor better after I found he didn't bother to do a deep clean, and he became very defensive and after trying 5 minutes, he gave up and asked me to talk to the company!! 5. I did call the company and and company asked me to send pictures as proof, so I took a lot of pictures of the state of the extractor and oven, how it's so dirty after the DEEP clean with pictures of my hands covered by all the grease and dirt. 6. they told me ETA is 24 hours, maybe faster, so I waited and waited and they haven't responded and I don't want to wait and post this to alert anyone who wants to use their service. BTW, I didn't mention anything about the hob not because they did a good job there, just because it's in a very good state.... Overall, the cleaner's altitude, the work quality, how they handle complaints. I am very very disappointed and angry about it. Of course, I am not saying you may get something like what I got. But this is the worst ever experience I have. I hired numerous people for various types of work, home renovation, cleaning, laundry, etc. And this is the first 1 star I ever gave. For the company, if you bother caring about my incidence, please respond to me. If you don't want to bother, just tell me please. PS. I have all the proof to support all arguments I made above, including pictures, correspondence, recorded phone calls, etc.
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I love seeing my house fresh and tidy after coming home from work thanks to Fantastic Services. The cleaner is very friendly and hardworking, she has excellent cleaning standards which I value. I will definitely keep using their service.
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I recommend as my gardens were very overgrown and now both gardens look lovely. The team who came and did their job were very polite and trustworthy and I would 100% recommend to anyone looking for a reliable, trustworthy, and polite gardeners.
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I had my carpets cleaned by Fantastic service and to be honest, I didn’t expect such results, that’s why I’m writing this. I live in an apartment with a small kid and a dog and my carpets were in terrible condition, but the cleaning staff did an amazing job. They were very polite and friendly. Wonderful service, I will use them again!
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How much do you charge the female cleaner for me to have in my flat number is 17 sylvester 🏡 E8 1ES and sylvester Road E8 1ES behind the town hall on top of floor of my flat. Please phone me on my phone number is 07487401826 to.
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Gardeners worked hard cutting back the garden, made a huge difference. They turned up on time, did a good job, cleaned up afterwards and were also very courteous and wore plastic covers over their shoes through the house, which was appreciated. Thank you!
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I booked Fantastic Services for the end of tenancy clean and my landlord returned my full deposit. The customer service agent was excellent and the cleaners arrived on time. 2 cleaners came and did a brilliant job. Their attention to detail was exquisite. If you’re looking for true professionals, look no further!
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They did a great job! I usually do it myself but this time I was busy and I had to book a gardener to take care of my garden, so I chose Fantastic services. The gardeners brought all the necessary equipment and took good care of my lawn. They saved me a lot of time and I will definitely use them in the future.
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I used several of their services (regular cleaning, pest control and gardening), all of them were professionally delivered. The office staff is really helpful and responsive, and the booking process is so easy with their platform. Definitely a 5* services, I will keep using Fantastic Services for my home needs.
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Great storage space. I'm very happy. What makes this storage space even better is the awesome, friendly, and understanding team of professionals. It was their fantastic customer service and the ongoing help that convinced me to go with Fantastic Service. Highly recommended.
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The service which the handyman provided was exceptional. Helped us fix a hook to the ceiling. Left no mess and helpful when consulted about other future potential work. Very happy with fantastic services.
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Cleaners stole jewellery - be careful! This was the first time when I used the professional help in cleaning of my flat. Usually I do it by myself, but because of health conditions I decided to try fantastic services - one off cleaning. It cost 138 pounds for cleaning of 2 bedroom flat (Booking Ref. number #200819833SYS). I thought I would pay higher price to get a good experience. Since the flat was not dirty at all, I asked them only to wipe off the dust, do vacuuming and do NOT clean inside any boxes, shelfs etc (clean only surfaces). Before that I moved my personal stuff inside bedside cabinet, so that it is easier for them to just wipe dust from surfaces in bedroom. Two of cleaners came this morning with 20 minutes late. I was staying at home and was sitting in another bedroom to not disturb them. They finished their work in 3 hours. BUT, in 20 minutes after they left my home, I decided to put my pandora golden bracelet on me, but I was literally shocked when I open the box and no bracelet is there. (I put bracelet into pandora box in bedside cabinet this morning just before they come). I was very disappointed as it was a gift from my husband and this bracelet contains charms from all three our anniversaries and from different countries we visited. I do not know if something else was stolen as it is difficult to check everything, but this news made me feel very bad, and ruined all experience with fantastic service in future. This review i wrote for those who is looking for a help to clean property. I would suggest to use another service, store jewellery/money in secure place, have cctv and/or insure your house. Even staying at home does not prevent unpleasant things from happening. Thanks for reading
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If you call this company for a price to clean your property they totally over estimate the number of hours and the number of people they send. This meant I paid almost £50 an hour for a cleaner totally disgusting and immoral company. don't touch them
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Fantastic Services is rated 4.4 based on 1,150 reviews