Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“I am a regular customer of Fantastic Services. I have used their gardening, pest control and cleaning services during the last three years. Honestly, they are focused on providing quality services, the technicians are properly qualified, hardworking and kind. I am happy with the services provided and will keep using them.”

Helpful Report

“They have been taking care of my garden for the past four months and I'm extremely grateful. The team Fantastic service sent me are hardworking and smiley gardeners with a lot of experience ( i can see that from the look of my garden). I will unquestionably keep using their services and highly recommend them!”

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“They helped me to get rid of a cockroaches problem. It passed about 2 weeks since I haven't seen cockroaches at my house. Тhe technician from the company treated all areas, was extremely kind and gave helpful advice. I can't thank Fantastic Services enough!”

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“Terrible customer service, poor IT back up for their website and very poor cleaning service.”

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“I needed a house cleaning and was able to schedule online for a next day appointment. The house cleaner showed up on time and worked hard scrubbing my house top to bottom with natural products. The price was very reasonable and I'm happy with the job done. I don't require a cleaning service regularly, but when the need arises again I will definitely use Fantastic Services!”

Helpful Report

“DO NOT USE THIS SERVICE. Had the job done in London in Spring moving from Canary Wharf to Chiswick. 1. Bail and switch cost- paid triple the price quoted. 2. Did not clean the flat properly and the agency asked us to pay a fine for the moving out cleaning 3. Damaged belongings including expensive designer items and furniture. 4. Unprofessional team- arrived with no masks and gloves during the lockdown time And the worst is that when showed the pictures attached to the team, they offered me 40£ back. That’s a joke.”

Helpful Report

“Thank you Fantastic Services! The handyman who came to help with my refurbishment job was friendly, well organised and hardworking. It is impossible to praise him too highly! I had a large list with tasks for him and he completed all of them for the booked time. I would use their handyman service again.”

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“My daughter needed his student's flat oven cleaning at short notice. Fantastic Services went out of their way to fit us into a busy schedule and did an excellent job! They were also friendly to deal with on the phone. I am very grateful to them.”

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“These are very unprofessional and dangerous people: 1. The only work for 2 hours when I paid for 4 hours; 2. They said they will refund for the time they have not worked but never did; 3. When I called them to complain they hung me up; 4. They processed extract charges without my authorization and for work they did not done; 5. they threw away all the green waste in the driveway blocking my neighbors and did not take any waste with them; 6. They arrived 1 hour and 45 min late and never informed of the delay; 7. Overall they did a very bad job without care for me or my neighbors; Please do not use them at any cost! Expensive and untrusted and dangerous people.”

Helpful Report

“The two lovely and smiled technicians arrived on time to take care of my garden. I was impressed by their knowledge and hard work. I had an issue with the previous company I used, but not this time. The team from Fantastic Services was amazing and left my garden in perfect condition.”

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“Great experience with Fantastic Services. From the start, they were super responsive and the lowest price of all the quotes I received. I moved today and they were fantastic - they were early, friendly, helpful, and handled everything so quickly and efficiently. Thanks again!”

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“I would rate Fantastic Services with 10* if I could! I was able to book in short notice. The engineer was absolutely professional, polite, and friendly. He was knowledgeable and extremely competent in diagnosis and fixing an issue with my boiler. I recommend them strongly!”

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“We have been using Fantastic Services for our apartment cleaning in London for almost 2 years. These guys do a really good job. They are professional and very responsive. The very few times I had any issues, those were quickly resolved to my satisfaction. It has been great working with them and I would recommend their services to anyone looking for quality home cleaning.”

Helpful Report

“The team that helped us clean the property after my dream kitchen remodel was super kind and reliable. Great result also!”

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“Very happy with the lawn care work done by Fantastic Services. They were recommended by a neighbour. The booking process was really easy, the customer support clerk was polite and informative. On the appointment day, teh gardeners arrived twenty minutes late due to traffic, but they called beforehand to tell us. And the work they did on the lawn was absolutely professional. Highly recommend them!”

Helpful Report

“We were going to replace our front door. After comparing prices at the usual home improvement stores, we decided to see if we could have the front side of the door painted. We booked a painter from Fantastic Services and were very impressed with the level of professionalism, from start to finish. The door looks like brand new. We are delighted with the results!”

Helpful Report

“I had used Fantastic Services a few years ago for an end of tenancy cleaning and found them great so on moving out of my current property I didn't hesitate to use their service again. The 4 cleaners arrived and got to work. I said I'd stay out of the way so I was outside my property while they cleaned. There were a couple of bags and some blankets left to remove as well as a Bluetooth speaker I had been using to play music from while I packed. When they arrived, I was sorting out their pay and display parking so totally forgot to remove the speaker from the kitchen countertop but asked them to let me know when I needed to move things and I would happily oblige. They told me they would move things and not to worry. After they finished I chatted to one of the cleaners who asked me how much my rent was, which I thought was a bit inappropriate but happily told her. After they left i noticed toilet roll was gone as well as a brand new bottle of washing up liquid. I was planning to leave those for the next tenants but didn't think too much of it - no big deal. I knew as cleaners they wouldn't dispose of a full bottle of cleaning liquid but didn't mind them taking it. However, I noticed that the Bluetooth speaker was now missing too. I looked everywhere for it. Nowhere to be found. I called the office number and when I said my speaker had disappeared the man on the phone said 'but you weren't supposed to have things in the property' as if it was my fault and anything left is available for stealing. I tried to resolve the matter in as kind and understanding way as I could, but it's now a week later and I've had repeated refusals to speak to anyone in charge. I've seen from some other reviews here the same copy and pasted reply when things are stolen, go to the authorities who will 'prove' whether something was taken. How will they prove that? Most people don't have CCTV in their homes. Fantastic Services need to take responsibility for theft, not repeatedly deny it, refuse to let their customers speak to management and refuse to reimburse their customers for their stolen goods. Do not use this service unless you are happy for your belongings to be taken without any further action from this company. A truly deplorable way to treat customers.”

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“My family used this company to clear out a room. We were stuck in Kenya due to the covid-19 pandemic and hence could not carry this out ourselves. We hired the company to pack up the items and transport them to a safe location. Before making the booking the company promised that the items would not be lost, would be packed in an organized manner and handled with care and incase of anything the items would be insured. Only for us to find out that all the valuable items were missing, several items were damaged, items were treated like rubbish when being packed and several items were not even packed and left at the property.”

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“Perfectly provided service! With a few calls, Fantastic Services arranged my hassle-free moving. The team came and packed everything carefully as I had some fragile stuff that needed extra attention. Luckily everything was moved with no troubles. Very friendly and hard-working staff. Will definitely use them again in the future.”

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“If you need reliable, professional, careful, and fast movers I highly recommend Fantastic Removals. They arrived when they said and took the required steps to protect our floors, doorways, and stairway banister. The team quickly wrapped all of our furniture and placed all of our belonging onto the truck! There was nothing broken, and the movers placed everything where we wanted. The whole team is very professionals!”

Helpful Report

Fantastic Services is rated 4.4 based on 1,150 reviews