Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

4.4 Rating 1,161 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,161 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Everyone on the team has been so accommodating. My regular cleaner does a great job. The first time I ordered the service, it was very last minute, and Fantastic Services sent a team to clean up my very messy house made by my dirty dogs during the muddy season. I would recommend them and feel very safe having them in my place when I'm not there. Plus, they are not afraid of my dogs.”

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“I recently booked a handyman from Fantastic and the service was well organised. The technician came on-time, fully prepared and wore a mask and gloves because of the current situation. The tasks list was completed quicker than expected, so I asked the handyman to do a few things in addition. Quality work and a good attitude! I recommend.”

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“APPALLING EXPERIENCE, WE WERE RIPPED OFF! We paid an upfront membership and arranged a 4 hour cleaning service for a small 2 bedroom house and I have never been so conned. The lady simply did not provide a service, nothing was cleaned. The customer service was also appalling and did provide a sufficient solution or refund. She arrived an hour late, she started to clean upstairs and tidied up my dresser and hoovered the bedroom...after 15 minutes I asked her to start downstairs so I could get showered and then leave the house to let her carry on. When I came home, the only difference was a clean kitchen counter, bed was dressed (not in new sheets) and cushions tidied on our sofa. She did not sweep any of the floors, our tiny bathroom (2x2m) was not cleaned at all, clothes were not tidied, my daughters highchair was not cleaned, the list goes on. She certainly left soon after I left my house. Not only was I appalled at the lack of cleaning, I was also deeply offended that she thought she could get away with that. I genuinely felt conned. When I emailed customer service ( you can't call for complaints interestingly, you leave a voicemail), I received an email to say they would investigate but if I didn't hear from them within 7 days it would be considered closed. After pursuing hard, I was only offered 1 hour refund (£13)...they tried to tell me that cleaners sometimes cannot finish everything in the 4 hours so they have to prioritise....there is no way she spent a full hour cleaning. I clean the house in 3 hours but wanted a cleaner to get a break from it. Honestly I have never been so ripped off. In the end we applied for a chargeback from our bank and they would not return all of our money.”

Helpful Report

“Awful rude staff and cleaners, conned me for more money! Awful rude staff and cleaners. Made me pay extra for cleaning cupboards in a 1 bedroom flat. PLEASE BE AWARE THAT THEY COUNT EACH CUPBOARD AS AN EXTRA ROOM! AND THEY CHARGE ACCORDINGLY LAST MINUTE!”

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“I am absolutely impressed! The cleaners were efficient and kind. The house smelled amazing, and our floors have never looked better. Very prompt and professional. The house was left spotless looked like no kids lived here!! Love the way my carpet looks, with the marks of the vacuum, and my appliances shine. I want to sign up for monthly service! Highly recommend.”

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“Their regular cleaning is really good. I haven't had any issues, and they had replaced my cleaner just once for the last two years, due to illness. The lady usually clean my house every two weeks and the quality is always perfect. I recommend Fantastic Services.”

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“Last week, we hired Fantastic Services for deep cleaning. The method of booking was super quick and easy. All the surfaces were dusted, the spider webs removed and the tiles mopped. The apartment now looks and feels fresh. I don't have any problems. Thanks.”

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“Quality end of tenancy and removals services. Fantastic Services offered me a good price for both services. The young lady that helped me with the booking was really nice and patient while I was considering the offer. The removals team was really careful with my belongings, and the tenancy cleaners gave their best to ensure I will get my deposit back, as it happened in the end. I would definitely use the company again!”

Helpful Report

“Fantastic Services were very professional and friendly. They did an excellent job with cleaning our house properly and every single corner or spot of it. I used cleaning service for the first time since I already heard positive comments for this company from friends and decided to give them a try. The cleaners did a fantastic job and were very organized and efficient.”

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“We have had regular weekly service from them for nearly 3 years now and its always been an excellent standard of cleaning. Totally reliable and friendly cleaners and always been a pleasure to deal with them. I highly recommend Fantastic Services!”

Helpful Report

“They kept my bank and were debuting at their leisure. Do not trust them with your bank specially after Covid19 they have become desperate and very greedy... Also , despite being told they can not keep our details , notvstore or have permission to store our card they ignored the GDPR... As a result they went on to breach the GDPR code and gave regards did it. They will tell you they have covid measures; shoe cover, masks, gloves , hand wash and use of gel. False The reusable mask is used again and agAIN. They made excuses for not having the rest. This used to be an excellent compagny , disaster now I guess out of despair due to Covid19 they want to get their hands on every penny. AVOID by any means !!! STAY AWAY !!!”

Helpful Report

“I had both my removal and my end of tenancy cleaning with them. None of the services were done right. First, I payed extra for them to bring boxes and help me pack my whole flat. They came with literally 5 small boxes and complained that I wasn't clear about it. I had listed everything that I had for them, still, they thought it was enough. I went out and bought ten big boxes. They were just waiting, while I was paying by the hour. Then they didn't take any care while packing my things. They threw everything (glasses, cutlery, books, bags, etc) all in the same boxes and all mixed. Ruined a few things, took an eternity, and charged extra for taking too long. Then, there was the poor cleaning service. I gave them, as suggested by them, a list of everything that needed to be cleaned. The guy disregarded it, and told me he didn't need it. Not surprisingly, the inventory clerks that came later that week spotted a lot of dirty corners. I got in contact with Fantastic Services and they said that, as a part of their "insurance", they would make sure they would get the place cleaned again. As I don't have the keys anymore because I had given them back to the property manager, I asked them (more than four times) to please get in contact straight with the manager to schedule it, and they NEVER did. I had to pay for the property to be cleaned again. Such a shame. I really wanted to trust them for their services, but it ended up being a huge disappointment.”

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“One of the reasons I'm using Fantastic Services is they provide various services and the booking is easy in their website. The quality is constantly good. I would recommend the company.”

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“Fantastic Services did a deep cleaning of my mom's home. She was delighted with how thorough, professional, and kind they were. Communication was excellent - arrival time, introducing cleaners, etc. If you're looking for an outstanding house cleaning experience, look no further than Fantastic Services.”

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“I'm very happy with my experience with Fantastic Services. I appreciated the whole carpet cleaning service they provided from the appointment reminders and texts they sent in advance to the flawless work they did. The cleaner showed up on time and completed the project quickly. Thanks for making my carpets look like brand new! Thank you!”

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“Horrible experience. Avoid at all costs. Trying to claim money back through my bank at the present time. Let down numerous times, overpriced and fantastically terrible. Don't believe the glaringly obvious bought 5 star reviews.”

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“Atrocious cleaning and service. Two dirty, angry, smelly cleaners actually not only were incapable of cleaning but ALSO broke a bathroom fitting. Furthermore left with an hour to go and just used their mobile all the time. Not adhering to UK guidlines either and no masks etc. Should be shut down. The positive reviews are 100 per cent fake. AVOID like Covid-19.”

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“I have used this company to clean our windows and was impressed with their professionalism and attention to detail. Will call Fantastic Services again, really know what they are doing.”

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“I booked a removals service from Fantastic, after a recommendation from a friend. I am very happy with the quality of the work and would highly recommend the team. They arrived early, worked hard and carefully. There were no damages to my belongings. I would certainly use the company again!”

Helpful Report

Fantastic Services is rated 4.4 based on 1,161 reviews