Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Extremely professional company. The employees are always so helpful both on the phone and in person. On-time, always thorough, and available for questions. Would highly recommend Fantastic Services and look forward to continuing doing business with them for years to come.”

Helpful Report

“Packing and moving were from the highest quality. The two lovely guys carefully packed my belongings, taking attention to the fragile stuff. The moving passed smoothly, it even took less time than the originally booked, so I paid only for the time spent! Really stressless service, one of the best I ever used. I recommend Fantastic Services.”

Helpful Report

“Garden needed clrearing up Booked and paid, they turned up said it "will rain now so can't work". Got back in the van and gone. Asked for a refund said it will take 10 days for a refund.”

Helpful Report

“This company is just simply excellent. I had my dog urinating and stitching in the carpet with its claws. As upset as I was yelling at my dog and upset over this thousand dollar plus carpet, when I called Fantastic Services, the problem got solved before it even began. They were at my home within 2 hours and did all the necessary job. I got my carpet back in its look as if I purchased it brand new. They cleaned up the entire carpet and fixed the little spot the dog created. Thank you!”

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“Fantastic Services did an excellent job of cleaning my 3 large windows. They were courteous, punctual, and professional. Great value and I'll be using them again for my future window cleaning needs.”

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“As a regular customer of Fantastic Services, I would rate them with 5 stars for quality and responsiveness. I have used several of their domestic services such as handyman, removals and cleaning services, and I didn't have issues with any of them. Most of the services I user were before the COVOD pandemic, but the last cleaning session was in September, and the technicians were well prepared and wore a protection kit. I am happy with their services, will keep using them and would recommend Fantastic to others.”

Helpful Report

“Avoid at all costs! I called to make a booking for an inventory check in last week. I specified that the agency and tenant will meet them at the property at the given time with the keys. The inventory clerk was 20-25 mins late with no apology and apparently they have 1 hour window to get there even though I had confirmed with them beforehand that they need to be there on time for the agent to hand over the keys. Since last week, I have been asking the the clerk to call me and have been advised that they will today, but still I have not received any call. The customer service from gofantastic after taking your money is beyond poor. They are unresponsive but are quick to take your money!!”

Helpful Report

“Fantastic service! Excellent customer service experience from my first contact to set up my project appointment. The Fantastic Services' technician was on time, professional and knowledgable. He repaired my gutters that had been falling and replaced a window shutter at my home - Everything looks great! That was my first experience with Fantastic Service, and I'm highly impressed. I will absolutely call on them again!”

Helpful Report

“Everyone on the team has been so accommodating. My regular cleaner does a great job. The first time I ordered the service, it was very last minute, and Fantastic Services sent a team to clean up my very messy house made by my dirty dogs during the muddy season. I would recommend them and feel very safe having them in my place when I'm not there. Plus, they are not afraid of my dogs.”

Helpful Report

“I recently booked a handyman from Fantastic and the service was well organised. The technician came on-time, fully prepared and wore a mask and gloves because of the current situation. The tasks list was completed quicker than expected, so I asked the handyman to do a few things in addition. Quality work and a good attitude! I recommend.”

Helpful Report

“APPALLING EXPERIENCE, WE WERE RIPPED OFF! We paid an upfront membership and arranged a 4 hour cleaning service for a small 2 bedroom house and I have never been so conned. The lady simply did not provide a service, nothing was cleaned. The customer service was also appalling and did provide a sufficient solution or refund. She arrived an hour late, she started to clean upstairs and tidied up my dresser and hoovered the bedroom...after 15 minutes I asked her to start downstairs so I could get showered and then leave the house to let her carry on. When I came home, the only difference was a clean kitchen counter, bed was dressed (not in new sheets) and cushions tidied on our sofa. She did not sweep any of the floors, our tiny bathroom (2x2m) was not cleaned at all, clothes were not tidied, my daughters highchair was not cleaned, the list goes on. She certainly left soon after I left my house. Not only was I appalled at the lack of cleaning, I was also deeply offended that she thought she could get away with that. I genuinely felt conned. When I emailed customer service ( you can't call for complaints interestingly, you leave a voicemail), I received an email to say they would investigate but if I didn't hear from them within 7 days it would be considered closed. After pursuing hard, I was only offered 1 hour refund (£13)...they tried to tell me that cleaners sometimes cannot finish everything in the 4 hours so they have to prioritise....there is no way she spent a full hour cleaning. I clean the house in 3 hours but wanted a cleaner to get a break from it. Honestly I have never been so ripped off. In the end we applied for a chargeback from our bank and they would not return all of our money.”

Helpful Report

“Awful rude staff and cleaners, conned me for more money! Awful rude staff and cleaners. Made me pay extra for cleaning cupboards in a 1 bedroom flat. PLEASE BE AWARE THAT THEY COUNT EACH CUPBOARD AS AN EXTRA ROOM! AND THEY CHARGE ACCORDINGLY LAST MINUTE!”

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“I am absolutely impressed! The cleaners were efficient and kind. The house smelled amazing, and our floors have never looked better. Very prompt and professional. The house was left spotless looked like no kids lived here!! Love the way my carpet looks, with the marks of the vacuum, and my appliances shine. I want to sign up for monthly service! Highly recommend.”

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“Their regular cleaning is really good. I haven't had any issues, and they had replaced my cleaner just once for the last two years, due to illness. The lady usually clean my house every two weeks and the quality is always perfect. I recommend Fantastic Services.”

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“Last week, we hired Fantastic Services for deep cleaning. The method of booking was super quick and easy. All the surfaces were dusted, the spider webs removed and the tiles mopped. The apartment now looks and feels fresh. I don't have any problems. Thanks.”

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“Quality end of tenancy and removals services. Fantastic Services offered me a good price for both services. The young lady that helped me with the booking was really nice and patient while I was considering the offer. The removals team was really careful with my belongings, and the tenancy cleaners gave their best to ensure I will get my deposit back, as it happened in the end. I would definitely use the company again!”

Helpful Report

“Fantastic Services were very professional and friendly. They did an excellent job with cleaning our house properly and every single corner or spot of it. I used cleaning service for the first time since I already heard positive comments for this company from friends and decided to give them a try. The cleaners did a fantastic job and were very organized and efficient.”

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“We have had regular weekly service from them for nearly 3 years now and its always been an excellent standard of cleaning. Totally reliable and friendly cleaners and always been a pleasure to deal with them. I highly recommend Fantastic Services!”

Helpful Report

Fantastic Services is rated 4.4 based on 1,150 reviews