Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

4.4 Rating 1,161 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,161 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Avoid this company at all cost. I booked a service to get my roller blind fitted (just the kitchen window), the service booking was done over the phone with payment taken upfront. The handyman arrived and immediately said the job would be more than 1hr, that he was not told the roller blind would be cut to size. Without negotiating or calling his company to discuss, he picked his tool box (that was never opened) and walked out. I called the usual landline (02034040403) back to lodge a complaint and clicked option 3, but it directed me to their voice machine. I was desperate to speak to someone and I decided to click all the options on the key pad, all was on voicemail. I clicked option 1 pretending to book a new service, it was on voicemail. So I decided to use my partner's number and that went through. I was told my money would be refunded 5-10 working days. I am still waiting for my money. By the way, one of their team contacted me via Whatsapp while I was trying to call them with my mobile. I requested I do not want a Whatsapp chat , that I needed to speak to someone; Below is my chat with the individual: Fantastic Service: This is your Fantastic Services Customer Support! We wanted to let you know that your request is received and logged in our system. Would it be convenient for you to discuss your enquiry here on WhatsApp? We would be happy to assist you further. Me: I prefer a call please. Thanks FS: Hello there, my name is *** and I would be happy to assist you further. Me:Kindly have someone in your team call me please FS: May I ask what is in regard to ? Me:The job I booked has not been done So it would be ideal to talk about it with someone rather than chat. This is the second time we would receive an awful service from Fantastic Services and it is unacceptable. I did not use WhatsApp chat while booking your services, so I'm not sure why WhatsApp is now being used for something this urgent. FS: May I ask why the service was not carried out ? As far as I can see the technician arrived at the property, is that not the case ? Me: He's gone. He said he was not told he needed to cut the blind before fitting it. FS: I understand. Me: Can I please get my money back? FS: If you wish we can reschedule the service for another day ? Would that be an option ? Me: No sorry, I think I have enough trouble from your company. Like I said, this is the second time I would receive a bad customer service from your company. All I want is my money back and I will try not to use your service ever again or recommend it to anyone. In summary, I am still waiting for my money.”

Helpful Report

“They are providing reliable cleaning services. I used them for end of tenancy cleaning once and was really impressed by the quality of service. After that, I started using their regular cleaning. One of the best company I have ever used. I recommend Fantastic Services.”

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“Very good service. Always come when arranged. The team works hard and leaves everything tidy when finished. I have always been happy with their work.”

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“Their services are consistently poor. In the past I used their cleaning services, but stopped that for good after constant changes of cleaners or poor cleaning standards. Recently had no choice but to use them due to mice spotting, as Fantastic Services offered the first slot for pest control among the companies I contacted. Again, it was a nightmare. I was promised by the sales person that the first visit would be to identify and fill all gaps and put poisons, but leave only one gap for any mice to get out after being poisoned and the 2nd visit was to remove the poison and fill the one remaining gap. When the pest control technician attended the site, I mentioned what the sales person told me, but the technician said it was not true, as all holes need to be filled instead of leaving any gaps. there would be no mice after that visit as all gaps would have been identified and filled. But mice droppings were seen 2 days after his visit. There were still gaps either not identified or partly filled only. When I contacted customer services, they were not responsive at all. One of the people who answered my call refused to either put me through to his customer service colleague or give me his name, his attitude was appalling. For anyone who ever tried to get pest control services, try to find a company with good reviews, instead of a company providing cowboy services”

Helpful Report

“Be really careful. Bad customer experience. You pay for the quote, that you get with missing information, and when you ask for some small changes to it, they never happened, despite us calling them several times. I have asked to have my quote reimbursed as it is not valid and now it is silence, no response. Be careful!”

Helpful Report

“We have been using Fantastic Services for about six months now, and I couldn't be happier with the service that we receive. The cleaners do a fantastic job. I always love to come home from work on cleaning day, because I know everything will be spotless when I get there! The whole team at Fantastic Services is friendly and great to work with. I would recommend them to anyone.”

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“Absolute professionalism! Simple and easy booking process with nice and clear communication with customer services. The cleaner was friendly and extremely focused on his job. He didn't just wipe off the dirt from the oven, he separated all the necessary parts, cleaned them thoroughly and then put them back together. Now my oven is clean and shiny like brand new.”

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“My garden looks amazing. The gardening team from Fantastic was hardworking and quick. Definitely one of the best services I've had. I will surely use them again!”

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“We had a great experience with Fantastic Services. Both the cleaners were friendly and extremely efficient. It was a pleasant experience walking home to a spotless apartment. The service was totally worth every penny spent. Thank you!”

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“Amazing experience from call centre agent to saying goodbye to the cleaners. I booked the one-off cleaning service, because we needed some serious after-party cleaning. A very polite and very helpful lady walked me thruogh the procedure of the booking and the appointment date. It was a little of a short-notice, but I still managed to book on the date I wanted. I was sent two cleaners, who got to work right away and left the place sparkling clean. I already recommended Fantastic Services to my closest friends, so they could have the same experience I had. Terrific work, guys!”

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“Booked a handyman who did not do the job at the booked slot and the company totally turned a blind eye and said WE DO NOT HAVE ANY POLICY FOR DEALING WITH SLOTS THAT WE O NOT DO. The most rubbish people have gathered here. I am not sure how much of their apparent reviews are correct.”

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“Great service! The cleaner arrived on time, worked hard, and now the oven not only looks like new but the fan works so more efficiently !! Thanks for your efforts!”

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“I have had my carpets cleaned more times than I can remember and this has been by far the best experience I've had. Very professional, very courteous and very hard-working. I would highly recommend them. I rarely write reviews, but this carpet cleaning was so exceptional that I felt like sharing my experience with you. Thanks again!”

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“Everytime I book a service from Fantastic Services I'm fascinated by how friendly and responsive they are. The customer service is polite, helpful and answers all of my questions. The technicians they send are obviously hardworking and experienced. I'm extremely satisfied with the cleaning they provide and from the look of my garden after their maintenance. Highly recommended and will definitely keep booking their services.”

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“The technician that came to clean my carpets and the four-seater sofa was prompt, friendly and thorough. The final result was really good and I will definitely be using Fantastic Services in the future. Additionally, the booking staff is very nice and helpful. It was easy to sort out my booking via email and texts.”

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“Efficient pest control. The technician was knowledgeable, helped me to get out of this unpleasant situation and gave a lot of advice about preventing the appearance of cockroaches in the future. Would definitely call Fantastic Services again if need such a service.”

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“This company is well worth the monthly plan that I am on. I hardly had any issues since I began their regular service program, which I started on the first call to them because I don’t want to deal with insects and other scary things. If an issue does pop up, they quickly respond on the phone along with the technician. The professional explains things in a way that is always educational and helps me keep calm about the situation. Great company to work with and highly recommend them and the ongoing service program.”

Helpful Report

Fantastic Services is rated 4.4 based on 1,161 reviews