Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.36

“I had used Fantastic Services a few years ago for an end of tenancy cleaning and found them great so on moving out of my current property I didn't hesitate to use their service again. The 4 cleaners arrived and got to work. I said I'd stay out of the way so I was outside my property while they cleaned. There were a couple of bags and some blankets left to remove as well as a Bluetooth speaker I had been using to play music from while I packed. When they arrived, I was sorting out their pay and display parking so totally forgot to remove the speaker from the kitchen countertop but asked them to let me know when I needed to move things and I would happily oblige. They told me they would move things and not to worry. After they finished I chatted to one of the cleaners who asked me how much my rent was, which I thought was a bit inappropriate but happily told her. After they left i noticed toilet roll was gone as well as a brand new bottle of washing up liquid. I was planning to leave those for the next tenants but didn't think too much of it - no big deal. I knew as cleaners they wouldn't dispose of a full bottle of cleaning liquid but didn't mind them taking it. However, I noticed that the Bluetooth speaker was now missing too. I looked everywhere for it. Nowhere to be found. I called the office number and when I said my speaker had disappeared the man on the phone said 'but you weren't supposed to have things in the property' as if it was my fault and anything left is available for stealing. I tried to resolve the matter in as kind and understanding way as I could, but it's now a week later and I've had repeated refusals to speak to anyone in charge. I've seen from some other reviews here the same copy and pasted reply when things are stolen, go to the authorities who will 'prove' whether something was taken. How will they prove that? Most people don't have CCTV in their homes. Fantastic Services need to take responsibility for theft, not repeatedly deny it, refuse to let their customers speak to management and refuse to reimburse their customers for their stolen goods. Do not use this service unless you are happy for your belongings to be taken without any further action from this company. A truly deplorable way to treat customers.”

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“My family used this company to clear out a room. We were stuck in Kenya due to the covid-19 pandemic and hence could not carry this out ourselves. We hired the company to pack up the items and transport them to a safe location. Before making the booking the company promised that the items would not be lost, would be packed in an organized manner and handled with care and incase of anything the items would be insured. Only for us to find out that all the valuable items were missing, several items were damaged, items were treated like rubbish when being packed and several items were not even packed and left at the property.”

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“Perfectly provided service! With a few calls, Fantastic Services arranged my hassle-free moving. The team came and packed everything carefully as I had some fragile stuff that needed extra attention. Luckily everything was moved with no troubles. Very friendly and hard-working staff. Will definitely use them again in the future.”

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“If you need reliable, professional, careful, and fast movers I highly recommend Fantastic Removals. They arrived when they said and took the required steps to protect our floors, doorways, and stairway banister. The team quickly wrapped all of our furniture and placed all of our belonging onto the truck! There was nothing broken, and the movers placed everything where we wanted. The whole team is very professionals!”

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“Came to my house on time and did a fantastic job cleaning my stairs and living room's carpets. My carpets dried beautifully and now they are in top condition. Would thoroughly recommend to family and friends. Would definitely use Fantastic Services again.”

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“We had a great experience with Fantastic Services. Both the cleaners were friendly and extremely efficient. It was a pleasant experience walking home to a spotless apartment. Thank you!”

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“Lovely cleaning, the lady is amazing. She knows how to treat the customer and how to provide a 5* cleaning service. Always smiled and hardworking. Definitely recommend and will keep using Fantastic!”

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“I had my removal cancelled last minute by fantastic services as the storage centre was not open in the evening. Customer services called me to tell me there were no available slots until the following week for removal. I had to be out my flat the next morning which meant I had to pay for an emergency service to arrive at my flat at 5am the next day. This was a massive inconvenience and caused me a great deal of stress. Further, the customer service call center were beyond terrible, continually promising me they would phone me back with a solution but then did not call. At one point one of the call center operators hung up on me when I called them to ask for an update. Getting a refund has also been a tortuous experience. AVOID AT ALL COSTS”

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“Overall, great experience with Fantastic Services! They did a fantastic job of cleaning our home. We are getting it ready for the upcoming tenants. The oven left without any burnt grease, and the heaters look great. The bathrooms smell and look lovely. Thank you, team.”

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“Second time using these guys in the past 4 years and they are still amazing! Polite, professional, personable, and experienced. The team knew what to do and the best way to do it. Rare to find professionals who don’t need constant supervision and at the same time are completely open to direction. Good job Fantastic removals!”

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“They did a fantastic job! Scheduling was so easy. Super responsive and quick to reply. The cleaning service was excellent. They asked me for specific requirements and spent extra effort there! Everything was very clean, I couldn’t have been more pleased. Start to finish, great customer service, and high quality.”

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“The movers did a great job! They wrapped mattresses and all furniture. They are VERY honest. The team found paint coming off my front door and figured it was them who did it and said they would fix it. The paint was already coming off the door and it wasn't their fault. The moving company was ready to fix it! I really appreciate their honesty and professionalism. I have already recommended them to several friends.”

Helpful Report

“AVOID AVOID Would NEVER recommend this company to anyone. Used this company for packing up items in my room. I was extremely disappointed with the service I received! So disappointed that I don’t even know where to begin with, with my complains about how the whole process was carried out, organized and coordinated. From what I saw and from my friend’s experience, who was present during the move, was not what we would expect to witness from a professional moving company that has been doing this for several years. My belongings were mismanaged and compromised as they were left behind and handled extremely poorly. There was no organization or coordination in the way the room was cleared, everything was being thrown on the floor and treated like it was rubbish. The items on the floor were then simply just dumped and thrown into different boxes in such an unorganized manner and in the processes so many of my items were getting damaged and spoilt as nothing was being handle with care. Being such a big company I would expect that the staff are well trained to do such things in a correct systematic manner as they usually carry out such tasks on a regular basis. The movers didn’t even show some sort of simple organization or systematic coordination in the way the items were handled,packed and catered for. ADDITIONALLY, during the move a lot of my items were STOLEN by the movers. These items were jewelry, perfumes and handbags. The moving services offered by this company are very unprofessional and EXTREMELY unsafe and unreliable!”

Helpful Report

“Would NEVER recommend this company to anyone. Used this company for packing up items in my room. I was extremely disappointed with the service I received! So disappointed that I don’t even know where to begin with, with my complains about how the whole process was carried out, organized and coordinated. From what I saw and from my friend’s experience, who was present during the move, was not what we would expect to witness from a professional moving company that has been doing this for several years. My belongings were mismanaged and compromised as they were left behind and handled extremely poorly. There was no organization or coordination in the way the room was cleared, everything was being thrown on the floor and treated like it was rubbish. The items on the floor were then simply just dumped and thrown into different boxes in such an unorganized manner and in the processes so many of my items were getting damaged and spoilt as nothing was being handle with care. Being such a big company I would expect that the staff are well trained to do such things in a correct systematic manner as they usually carry out such tasks on a regular basis. The movers didn’t even show some sort of simple organization or systematic coordination in the way the items were handled,packed and catered for. ADDITIONALLY, during the move a lot of my items were STOLEN by the movers. These items were jewelry, perfumes and handbags. The moving services offered by this company are very unprofessional and EXTREMELY unsafe and unreliable!”

Helpful Report

“Would NEVER recommend this company to anyone. Used this company for packing up items in my room. I was extremely disappointed with the service I received! So disappointed that I don’t even know where to begin with, with my complains about how the whole process was carried out, organized and coordinated. From what I saw and from my friend’s experience, who was present during the move, was not what we would expect to witness from a professional moving company that has been doing this for several years. My belongings were mismanaged and compromised as they were left behind and handled extremely poorly. There was no organization or coordination in the way the room was cleared, everything was being thrown on the floor and treated like it was rubbish. The items on the floor were then simply just dumped and thrown into different boxes in such an unorganized manner and in the processes so many of my items were getting damaged and spoilt as nothing was being handle with care. Being such a big company I would expect that the staff are well trained to do such things in a correct systematic manner as they usually carry out such tasks on a regular basis. The movers didn’t even show some sort of simple organization or systematic coordination in the way the items were handled,packed and catered for. ADDITIONALLY, during the move a lot of my items were STOLEN by the movers. These items were jewelry, perfumes and handbags. The moving services offered by this company are very unprofessional and EXTREMELY unsafe and unreliable!”

Helpful Report

“I’m very happy with the service provided by Fantastic Services. The carpet cleaning results exceeded my expectations. The cleaners removed the old stubborn stains and it’s as good as new again! Thank you!”

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“The two-mover team turned up exactly on time, packed everything quickly and carefully, loaded it into the van and the job went according to schedule. Highly recommended.”

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“I cannot express how grateful I am to Fantastic Services. The end of tenancy cleaners they sent my way did their job flawlessly. Moving out of myrented place was so stressful. everything that could go wrong went wrong. Except for the cleaners. They arrived on time and left the place spotless. Customer support was on point. And most importantly, landlord returned my full security deposit. It was my first time using this company and I'm happy I took a chance. I recommend the end of tenancy cleaners to anyone dealing with moving.”

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“We had a great experience with Fantastic Services handyman services. They came on the same day we called, installed our new TV, two blinds and hanged a few paintings. One of them even helped us out with scheduling other repairs we need around our place. Definitely recommend their services!”

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“The removal service was well organized and the two guys who came were extremely careful while packing and moving all stuffs to the van. No damages, quick and efficient work! High recommendations for Fantastic Services.”

Helpful Report

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Fantastic Services Reviews

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