Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Came to my house on time and did a fantastic job cleaning my stairs and living room's carpets. My carpets dried beautifully and now they are in top condition. Would thoroughly recommend to family and friends. Would definitely use Fantastic Services again.”

Helpful Report

“We had a great experience with Fantastic Services. Both the cleaners were friendly and extremely efficient. It was a pleasant experience walking home to a spotless apartment. Thank you!”

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“Lovely cleaning, the lady is amazing. She knows how to treat the customer and how to provide a 5* cleaning service. Always smiled and hardworking. Definitely recommend and will keep using Fantastic!”

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“I had my removal cancelled last minute by fantastic services as the storage centre was not open in the evening. Customer services called me to tell me there were no available slots until the following week for removal. I had to be out my flat the next morning which meant I had to pay for an emergency service to arrive at my flat at 5am the next day. This was a massive inconvenience and caused me a great deal of stress. Further, the customer service call center were beyond terrible, continually promising me they would phone me back with a solution but then did not call. At one point one of the call center operators hung up on me when I called them to ask for an update. Getting a refund has also been a tortuous experience. AVOID AT ALL COSTS”

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“Overall, great experience with Fantastic Services! They did a fantastic job of cleaning our home. We are getting it ready for the upcoming tenants. The oven left without any burnt grease, and the heaters look great. The bathrooms smell and look lovely. Thank you, team.”

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“Second time using these guys in the past 4 years and they are still amazing! Polite, professional, personable, and experienced. The team knew what to do and the best way to do it. Rare to find professionals who don’t need constant supervision and at the same time are completely open to direction. Good job Fantastic removals!”

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“They did a fantastic job! Scheduling was so easy. Super responsive and quick to reply. The cleaning service was excellent. They asked me for specific requirements and spent extra effort there! Everything was very clean, I couldn’t have been more pleased. Start to finish, great customer service, and high quality.”

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“The movers did a great job! They wrapped mattresses and all furniture. They are VERY honest. The team found paint coming off my front door and figured it was them who did it and said they would fix it. The paint was already coming off the door and it wasn't their fault. The moving company was ready to fix it! I really appreciate their honesty and professionalism. I have already recommended them to several friends.”

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“AVOID AVOID Would NEVER recommend this company to anyone. Used this company for packing up items in my room. I was extremely disappointed with the service I received! So disappointed that I don’t even know where to begin with, with my complains about how the whole process was carried out, organized and coordinated. From what I saw and from my friend’s experience, who was present during the move, was not what we would expect to witness from a professional moving company that has been doing this for several years. My belongings were mismanaged and compromised as they were left behind and handled extremely poorly. There was no organization or coordination in the way the room was cleared, everything was being thrown on the floor and treated like it was rubbish. The items on the floor were then simply just dumped and thrown into different boxes in such an unorganized manner and in the processes so many of my items were getting damaged and spoilt as nothing was being handle with care. Being such a big company I would expect that the staff are well trained to do such things in a correct systematic manner as they usually carry out such tasks on a regular basis. The movers didn’t even show some sort of simple organization or systematic coordination in the way the items were handled,packed and catered for. ADDITIONALLY, during the move a lot of my items were STOLEN by the movers. These items were jewelry, perfumes and handbags. The moving services offered by this company are very unprofessional and EXTREMELY unsafe and unreliable!”

Helpful Report

“Would NEVER recommend this company to anyone. Used this company for packing up items in my room. I was extremely disappointed with the service I received! So disappointed that I don’t even know where to begin with, with my complains about how the whole process was carried out, organized and coordinated. From what I saw and from my friend’s experience, who was present during the move, was not what we would expect to witness from a professional moving company that has been doing this for several years. My belongings were mismanaged and compromised as they were left behind and handled extremely poorly. There was no organization or coordination in the way the room was cleared, everything was being thrown on the floor and treated like it was rubbish. The items on the floor were then simply just dumped and thrown into different boxes in such an unorganized manner and in the processes so many of my items were getting damaged and spoilt as nothing was being handle with care. Being such a big company I would expect that the staff are well trained to do such things in a correct systematic manner as they usually carry out such tasks on a regular basis. The movers didn’t even show some sort of simple organization or systematic coordination in the way the items were handled,packed and catered for. ADDITIONALLY, during the move a lot of my items were STOLEN by the movers. These items were jewelry, perfumes and handbags. The moving services offered by this company are very unprofessional and EXTREMELY unsafe and unreliable!”

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“I’m very happy with the service provided by Fantastic Services. The carpet cleaning results exceeded my expectations. The cleaners removed the old stubborn stains and it’s as good as new again! Thank you!”

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“The two-mover team turned up exactly on time, packed everything quickly and carefully, loaded it into the van and the job went according to schedule. Highly recommended.”

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“I cannot express how grateful I am to Fantastic Services. The end of tenancy cleaners they sent my way did their job flawlessly. Moving out of myrented place was so stressful. everything that could go wrong went wrong. Except for the cleaners. They arrived on time and left the place spotless. Customer support was on point. And most importantly, landlord returned my full security deposit. It was my first time using this company and I'm happy I took a chance. I recommend the end of tenancy cleaners to anyone dealing with moving.”

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“We had a great experience with Fantastic Services handyman services. They came on the same day we called, installed our new TV, two blinds and hanged a few paintings. One of them even helped us out with scheduling other repairs we need around our place. Definitely recommend their services!”

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“The removal service was well organized and the two guys who came were extremely careful while packing and moving all stuffs to the van. No damages, quick and efficient work! High recommendations for Fantastic Services.”

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“These guys are fantastic and very professional. They answered the phone when I called and set everything up. Then a team of experienced cleaners arrived at the house, inspected the property, and went over the entire action plan. The team was very professional and pleasant to deal with. Would use these guys again in the future and will certainly refer them to friends and family.”

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“I used Fantastic a couple of times for domestic cleaning and a home repair job. I would say they are pretty organised and responsive over the phone. In my opinion, the quality of work is good and the teams are professional. I would use them again and would try some of their other services.”

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“Very good gardeners. They were friendly and listened to my request and completed a satisfactory job. Transformed our garden from a jungle into a trimmed paradise. Would highly recommend.”

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“They are a SCAM! Their movers lost over £100 worth of items in the move and smashed broken lots of our glasses - looks like they have call centre people all the time as everyone says “we do not offer refunds”. They said they cannot ask the movers where our things were and they said they will not offer a refund. APPALLING - no one helps and honestly they are stealing money. They are a middle man - they are a big scam and we will be reporting them to companies house, to trading standards and also our lawyer will be sending them a letter as they keep wasting time (they said send receipts of the items and we will refund, then when we sent them, they said the company said they delivered it, we won’t refund you should call the police?! )”

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Fantastic Services is rated 4.4 based on 1,150 reviews