Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

“Avoid the end of tenancy clean. They cancelled on us at the last minute, postponing until the next day, which was the day of the checkout. They then charged us more than agreed (this part I can get over), but they also cleaned it to a very poor standard, meaning we had to pay for cleaning again from our deposit. Total waste of money and lots of attitude from the staff. The whole thing was a very stressful, unpleasant experience.”

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“The name is a joke, what’s the opposite of Fantastic as they are it. Their communication / IT is an all time low. They charge you before the job is done. Do not go near them. Dreadful lairs, no customer service and patronising. Don’t go there!”

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“If it was possible to give zero stars I would. Two months ago they did a house move for me. Lied about the time it took (until I advised them I had cameras in the flat), they managed to get ‘lost’ and take nearly half an hour to drive one block up on the sane street (literally from #90 - #140 on the SAME STREET, 100 metres apart), 1.5 hours to improperly reassemble my bed which is 8 screws (he managed to only do 4 and had to come back another day after I complained because the bed nearly fell apart on first use). Worst of all, he somehow managed to also stain my mattress with his BLOOD. Then they said they’d send a cleaner who didn’t turn up on the appointed day with no communication and I wasted 4 hours waiting for nothing. Had to buy a new mattress and out nearly £500 and am still trying to get compensation from them two months later. Nightmare.”

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“I wanted to clean a double bed mattress and the services was done in very low standard, the staines were not removed at all. When I complained what they wrote was: We are using top of the shelf detergents and the most powerful equipment. If we cannot clean it no one will. Best regards, Klay, Fantastic Services. I just called another company and they did a great job and the price was even cheaper. I would never recommend anyone to use this company again for cleaning services. Lana”

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“What is fantastic about them? It’s certainly not their cleaner; nor their customer service; nor their cleaning supervisor. Just a pile of money grabbers, with no idea of the word “services” which, of course is in their title. Last cleaner didn’t like being told he hadn’t cleaned properly. Customer services told me that she’d had the same experience; manager told me that he disagreed with me and then refused to reply to my emails. I suppose that’s one way to deal with complaints. Just ignore and hope anything that bothers them goes away. I have to say; not really that much of a fantastic service.”

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“Steer clear! They stole money from me, no communication from company despite numerous messages”

Helpful Report

“DO NOT USE THIS COMPANY - Extremely disappointing END OF TENANCY cleaning from this company and the appalling customer service - DO NOT USE THEM. Read on ..... I have asked the company to collect the keys for my investment property and returned it after they finished. As I could not be there to check their cleaning, I trust this will be completed to a professional level. I paid the invoice when it arrive with no question My agents later informed me that the flat is not cleaned properly and sent me pictures. I contacted this company and I was told that it has passed the 3 day grace period in the agreement. I was told that someone may be in the flat and it is dirty now. I told them that the only people in the flat is my estate agent and the flat is not being rented still. It is empty. My complain did not go anywhere and they offer no Service Recovery or Apology. I paid £167 for this cleaning? It’s a joke, isn’t it? I wish I could post the pictures here but I have these on Facebook to let their potential customers know it’s really appalling cleaning and worse customer service forbbing me off after they have received my payment. They had to tenacity to say that the people have been in the flat already so it’s dirty. Have they walked under the bed? Has anyone used the fridge which is not cleaned? My flat has no tenants yet so it’s not occupied! -The carpet is supposedly steam-cleaned. There are fluffs and clothes tag and bits of rubbish under the bed. -The windows have streaks of stains. -the fridge is dirty! -the cupboards are not wiped down - the drawers are not cleaned and wiped.”

Helpful Report

“DO NOT USE THIS COMPANY - Extremely disappointing END OF TENANCY cleaning from this company and the appalling customer service - DO NOT USE THEM. Read on ..... I have asked the company to collect the keys for my investment property and returned it after they finished. As I could not be there to check their cleaning, I trust this will be completed to a professional level. I paid the invoice when it arrive with no question My agents later informed me that the flat is not cleaned properly and sent me pictures. I contacted this company and I was told that it has passed the 3 day grace period in the agreement. I was told that someone may be in the flat and it is dirty now. I told them that the only people in the flat is my estate agent and the flat is not being rented still. It is empty. My complain did not go anywhere and they offer no Service Recovery or Apology. I paid £167 for this cleaning? It’s a joke, isn’t it? I wish I could post the pictures here but I have these on Facebook to let their potential customers know it’s really appalling cleaning and worse customer service forbbing me off after they have received my payment. They had to tenacity to say that the people have been in the flat already so it’s dirty. Have they walked under the bed? Has anyone used the fridge which is not cleaned? My flat has no tenants yet so it’s not occupied! -The carpet is supposedly steam-cleaned. There are fluffs and clothes tag and bits of rubbish under the bed. -The windows have streaks of stains. -the fridge is dirty! -the cupboards are not wiped down - the drawers are not cleaned and wiped.”

Helpful Report

“Please beware before booking cleaning services with this company. I was naive enough to book them even after I read some negative reviews. I don't really bother with writing negative reviews usually but I'm hoping to help someone before they get burned as well! The cleaning service they provided was sub-standard, multiple areas left untouched (no dusting in the bedroom and a very poor hoovering - leaves you thinking what they charge for when cleaning a bedroom as those are the only things to do there; didn't properly clean the sinks; didn't properly clean hallway) but that is the least of it. Cleaners were rude and unprofessional, to the point of making discriminatory remarks. The cherry top was when I wrote an email to complain about the issues, listing out clearly what the problems were, their "customer service" team responded with "I am sorry you wasted your time writing this email" - I am not joking, this is literally the way the email starts. They assumed I wanted a re-clean and wanted to make it very clear that they will not be providing that - I wouldn't let them anywhere near my property ever again, I simply voiced a complaint. If you want a professional service that corresponds to the money you pay, stay away from this company, they are atrocious. Never ever have I experienced such nasty customer service.”

Helpful Report

“These are a bunch of laborers from outside UK with zero respect to the standards of practice in this country. They have practically no complaint Dept. a fake one that absolutely does not answer ANY of the questions and says we do not tell the customers of the results of their complaint!!! Their call centre does not have any sense of respect for their company or for the customers, they donot care what the instructions are, just repeat a fixed sentence like a 3 year old child. One of them told me regardless of your job happens or not the company must be his salary and his not worried... Both their call centre and their employees have significant problem understanding English. There is no reason why they are slightly cheaper.”

Helpful Report

“I use Fantastic Services for several months, and I'm very glad I have found them. The cleaning team they sent every time is very professional and hard-working. The attention to detail and care they show to your home makes them worth every penny. Highly recommended!”

Helpful Report

“Terribly unreliable for house cleaning. They cancelled our house cleaning 3 times after it was booked despite having a call with a manager as we complained about them being so unreliable (and they also had the cheek to book in cleaning slots we didn’t ask for) and just had a call Again saying our cleaning is cancelled due to no coverage in our area. (Guildford). Don’t bother!!!”

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“Not Trustworthy! The cleaner broke our glass coffee table, denied it, and inferred that my partner and I are lying about the whole thing, as stated in the below response from their customer care (as I received it): "Please be advised that on the day of your service the cleaner gave us a call right when she saw the broken table. She called the office to let them know before she started to clean this area. Please bear in mind that in situations like that, the cleaner is allowed not to clean the area of concern as it is not safety for herself.She as a good professionalist did clean it despite the fact that she could get hurt. We spoke with her and she told us that she did not broke the table. Please be advised that all of our cleaners are insured and have PI(personal insurance). Please bear in mind that there is no reason for the cleaner to lie because even if something goes wrong they are insured and the insurance company will cover the damages made. Given the circumstances the cleaner denies to take any responsibility. We as a company cannot take any side but due to all the facts stated earlier we can not take any further actions. Kind Regards, Siana Fantastic Services" The job was rather well done, but I need to trust my cleaning service. First time; one item broken! What am I supposed to do?”

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“Fantastic job, we are so pleased. Very professional and my house looks lovely! All windows, gutters and even the garage were cleaned to an exceptionally high standard. Would definitely recommend and use Fantastic Services again.”

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“Amazing service. I used their carpet cleaning service twice and both times my carpet looked spotless and I couldn’t be happier! Their cleaners do a thorough cleaning job as well. Always on time, professional, and courteous. Highly recommended!”

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“That cleaned my oven and now I can’t use it as it drops toxic dust onto any food when the elements are heated! This dust made us very ill initially and 6 months down the line after 20 emails. They have washed their hands of us saying there is nothing they can do ! 😤”

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“Their cleaner stole my expensive jewellery which was a present from my late husband. AVOID this company at any cost”

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“I needed some refreshing cleaning and booked those guys. The booking process was great and I was delighted with the price given. The team was 10min late but did inform me in advance so I was ok with this.”

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“Junk mail extreme. Don't give your email to these people, they will spam you with junk advertising. We have never had a company that has abused our email so much.”

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“Really fantastic”

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