Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.38

4.4 Rating 1,146 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Great services when moving house - plumbing, packing, removals & cleaning - would definitely recommend.”

Helpful Report

Dear Cleopatra, We are more than happy to know that you enjoyed your service. Thank you so much for sharing this lovely feedback. We always remain at your disposal and look forward to seeing you again. Kind regards, Fantastic Services

“This is the second time I have used this company and just like the first time they done an exceptional job of cleaning my range cooker/ oven inside and out. Arrived on time and the work was Carried out quickly and efficiently. Can not recommend enough. Excellent job, thanks guys.”

Helpful Report

Dear Laura, We are well aware of how important time is nowadays, and we are grateful for the opportunity to demonstrate our quick and thorough service. Knowing that it is appreciated and results in happy customers is sheer motivation for us. Thank you for choosing us, Fantastic Services

“Amazing service! Thanks Snezhana!”

Helpful Report

Dear Tania, We are thrilled to hear of your fantastic impression and experience with Snezhana`s services and will make sure to have this noted to her, as it will surely brighten her day. Thank you for trusting us. Kind regards, Fantastic Services

“Perfect service. Oven spotless.”

Helpful Report

Dear Gillian, Your feedback is greatly appreciated, and we are pleased to hear of your amazing input. Thank you for providing us with the opportunity to arrange your services. We look forward to assisting again. Kind regards, Fantastic Services

“Great service”

Helpful Report

Dear John, Thank you for allowing us to demonstrate our high quality standard and professional attitude. It would be an honour for us to assist again. Warm Wishes, Fantastic Services

“The guy was great and very polite. He also did a great job and oven is like new! Have already recommended to friend”

Helpful Report

Dear Rob, Thank you for your amazing feedback, we are happy to know that our quick and efficient service impressed you, and we are grateful for the opportunity to leave your oven looking like brand new. We look forward toward impressing you even further. Kind regards, Fantastic Services

“Excellent cleaning service.”

Helpful Report

Dear Viviana, Thank you for taking the time to share your feedback. Excellence is something we always strive to provide, and we are happy to know that you were impressed. We remain at your disposal, and look forward to assisting you again. Warm Wishes, Fantastic Services

“it was good”

Helpful Report

Dear Jude, Thank you for sharing your experience. Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Fantastic Services always provide reliable people.”

Helpful Report

Dear Hiroko, Thank you for your amazing feedback, it is a pleasure knowing that our services live up to their name and left you with such a positive impression. We look forward to impressing you even further and will keep up the good work. We remain at your disposal. Kind regards, Fantastic Services

“Zoya was a very good worker, I will certainly use her again .”

Helpful Report

Dear Adrienne, We are delighted to hear of your amazing impression with Zoya`s services, and we will make sure to have your feedback noted and forwarded to her, as it will surely brighten her day. Thank you for providing us with the opportunity to impress. Kind regards, Fantastic Services

“Avoid this company like the plague. Their plumbers have a ‘routine’ they carried out on us... called us on the way said they can’t fix it (by this point already paid £98...) without even seeing the tap?! Then tell us it will be £196 MORE to fix it (tap washer). He turns up for 2 minutes and because we refuse and then leaves. He was also drunk. Can’t get through to anyone at Fantastic Services- had to contact their Founders (happy to provide everyone here their contact emails and will also post these on consumer forums if needed and no refund given) and got a response this morning from Customer Services asking us for £196 to fix the problem! SCAM COMPANY. Currently reporting them to Trading Standards, the Met Police and Action Fraud as I type. I am also performing a chargeback with my card and advise everyone to do the same. Good luck to all others who have been scammed. New customers RUN FROM THIS COMPANY LIKE YOUR LIFE DEPENDS ON IT.”

Helpful Report

“Booked locksmith for repair of mailbox. The guy came and repaired it but did not fix a flap inside properly, needed to be fixed permanently. Therefore 2 weeks later, the flap came down again and I was unable to open mailbox again. Phoned them and they wanted to charge me for this again as a new job. Really poor customer service, will never use their service again.”

Helpful Report

“1) promised 4 staff for 4 hours - got 2 staff for just under 3 hours with a very long tea break! 2) late by half an hour. 3) dusting skills are poor 4) no form to fill on once the work is complete 5) asked for more money to complete the work they didn't do the first time. 6) they completed work I specifically requested them not to do, and did not do the work I specifically asked them to do. 7) broke the blinds 8) turned up late the second time too (15 minutes, considering they knew where I needed them to be by then!!!) 9) the three men for 1 hour promised the second time was the two same fellas from the first time for 'just over an hour' (I was on a tight deadline so couldn't wait around for too long) 10) asked them to brush down the walls - I did that once they had gone. 11) they promised to clean the skirting boards - I did that once they had gone. 12) they used a dirty mop to 'clean' laminate flooring - it looked much worse following their 'clean up' 13) biggest waste of £295 I've ever spent!!! I could have done much better... and much quicker.”

Helpful Report

“Service from HELL. You need prayers from everyone if you use their service. I have never encounter such bad malicious service EVER in my entire life. I would rather clean the house myself 100 times than to deal with their service. Firstly they are late for 45 minutes. During that time I tried calling customer service and online chat. NO ONE, ABSOLUTELY NO ONE answered. You will just get redirected to voicemail with all the options and GOODBYE. When they finally arrive, the first thing they do is to try to scam more money. They say my house has a lot of glass and so they cannot clean it properly, UNLESS I pay more. ( which I am already paying 250 pounds for a one bedroom). When I refuse and say it is ok,(which is not) he just stared at me with hatred and LEFT MY HOUSE! I am lucky I still have 30 days on my tenancy and I am just leaving early. Or else, I would have lost all my money on the property rental deposit. AND they knew that. Completely rude and condescending team, smoking right outside my house. Truly Truly SERVICE FROM HELL”

Helpful Report

“Not so fantastic... I made a booking for a removals service followed by a end of tenancy cleaning the next day as I was moving house. 30 minutes before the moving van was supposed to arrive, they cancelled on me via text message. The following day, 1 minute before the cleaners were supposed to show up, they cancelled on me. On the first day, there was zero customer service - phones only went to voicemail so I was not able to speak to anyone or get any help. On the second day, one of their customer service reps at least called me to cancel - after not accepting the cancellation he was at least able to find someone 2 hours later. I complained to Fantastic Services and they initially offered me a £20 voucher off a future service, as if I would use them after letting me down on one of the most stressful days. They refunded me for the removals service but I ended up paying double to find someone last minute. I asked for a 50% refund off of the cleaning service to make up for the overall horrible experience. I asked for a 50% refund on the cleaning service as compensation for them cancelling my removals service and trying to cancel the cleaning. After multiple emails back and forth, I got them down to offering £50 off the cleaning. I emailed one last time to ask about the additional £30 (to equate to 50% of the cleaning) but no response. Not so fantastic. I'm sure this was an isolated incident but absolutely horrible customer service. I am filing a complaint with the Trading Standards Authority as they should not subcontract work and not fulfil as advertised.”

Helpful Report

“Awful Scamers. They never informed of the terms and conditions or any cancellation fee. They never send a confirmation email. The cancellation fee they want to charge is the same as the fee they want. When you want yo cancel, you receive emails but not to confirm the booking 😡😡😡😡😡😡😡😡”

Helpful Report

“Dire service. Paid £135 for a membership and first booking. Handyman did not turn up. Spoke to 4 advisors to organise rebooking all promised to do so and call me back. One advised they system showed I had not paid anything.”

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“Apocalyptic services - where your worst nightmare comes true An absolute nightmare. DO NOT USE. Completely incompetent person who has no clue what duties landlord and what duties tenants have. Wrote: tenant is responsible for large cracks in wall and for a faulty fuse board, described brand new curtains as „stained“, found burned marks in a sofa despite in the flat is no sofa, could not detect mould and leaking water tap....BEWARE OF THIS APOCALYPTIC COMPANY”

Helpful Report

“My carpets are awesome are Great especially Tonny.”

Helpful Report

“Terrible London end of tenancy cleaning. Had to get another London cleaning service as it took Fantastic Services so long to get back to me and offer to come back and by that stage the flat was already returned to the owners and recouped by someone else.”

Helpful Report

Fantastic Services is rated 4.4 based on 1,146 reviews