Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.36

4.4 Rating 1,153 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Service from HELL. You need prayers from everyone if you use their service. I have never encounter such bad malicious service EVER in my entire life. I would rather clean the house myself 100 times than to deal with their service. Firstly they are late for 45 minutes. During that time I tried calling customer service and online chat. NO ONE, ABSOLUTELY NO ONE answered. You will just get redirected to voicemail with all the options and GOODBYE. When they finally arrive, the first thing they do is to try to scam more money. They say my house has a lot of glass and so they cannot clean it properly, UNLESS I pay more. ( which I am already paying 250 pounds for a one bedroom). When I refuse and say it is ok,(which is not) he just stared at me with hatred and LEFT MY HOUSE! I am lucky I still have 30 days on my tenancy and I am just leaving early. Or else, I would have lost all my money on the property rental deposit. AND they knew that. Completely rude and condescending team, smoking right outside my house. Truly Truly SERVICE FROM HELL”

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“Not so fantastic... I made a booking for a removals service followed by a end of tenancy cleaning the next day as I was moving house. 30 minutes before the moving van was supposed to arrive, they cancelled on me via text message. The following day, 1 minute before the cleaners were supposed to show up, they cancelled on me. On the first day, there was zero customer service - phones only went to voicemail so I was not able to speak to anyone or get any help. On the second day, one of their customer service reps at least called me to cancel - after not accepting the cancellation he was at least able to find someone 2 hours later. I complained to Fantastic Services and they initially offered me a £20 voucher off a future service, as if I would use them after letting me down on one of the most stressful days. They refunded me for the removals service but I ended up paying double to find someone last minute. I asked for a 50% refund off of the cleaning service to make up for the overall horrible experience. I asked for a 50% refund on the cleaning service as compensation for them cancelling my removals service and trying to cancel the cleaning. After multiple emails back and forth, I got them down to offering £50 off the cleaning. I emailed one last time to ask about the additional £30 (to equate to 50% of the cleaning) but no response. Not so fantastic. I'm sure this was an isolated incident but absolutely horrible customer service. I am filing a complaint with the Trading Standards Authority as they should not subcontract work and not fulfil as advertised.”

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“Awful Scamers. They never informed of the terms and conditions or any cancellation fee. They never send a confirmation email. The cancellation fee they want to charge is the same as the fee they want. When you want yo cancel, you receive emails but not to confirm the booking 😡😡😡😡😡😡😡😡”

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“Dire service. Paid £135 for a membership and first booking. Handyman did not turn up. Spoke to 4 advisors to organise rebooking all promised to do so and call me back. One advised they system showed I had not paid anything.”

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“Apocalyptic services - where your worst nightmare comes true An absolute nightmare. DO NOT USE. Completely incompetent person who has no clue what duties landlord and what duties tenants have. Wrote: tenant is responsible for large cracks in wall and for a faulty fuse board, described brand new curtains as „stained“, found burned marks in a sofa despite in the flat is no sofa, could not detect mould and leaking water tap....BEWARE OF THIS APOCALYPTIC COMPANY”

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“My carpets are awesome are Great especially Tonny.”

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“Terrible London end of tenancy cleaning. Had to get another London cleaning service as it took Fantastic Services so long to get back to me and offer to come back and by that stage the flat was already returned to the owners and recouped by someone else.”

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“Avoid like the plague. Waiting for a call back. A cleaner was booked for 5.5 hours, and I have no idea what she was doing for those 5.5 hours, as nothing was cleaned. No products used. We came back to the house as we left it.”

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“My regular cleaner Nina is great, always on time and our family loves her”

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“Can't thank these guys enough for helping me move houses during the weekend. Great job”

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“Disgraceful - I could up load photo's as evidence, my tenants paid for an end of tenancy clean.... Never again, will I recommend Fantastic they even tried to leave with my personal cloning products my bag! Cleaners are making about £1,000 a day or more! £144 for an hour work for 2 people that do a rubbish job!”

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“Worst experience ever!!! Didn’t do the job and have charged me 2 times. Disgusted in this company. They don’t pick up or get back to you either 😡”

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“It's impossible to get hold of anyone to chat to. I have encountered a series of unsatisfactory "fantastic services", repeated cancellations, moving of FUNDS without authorization from my account. No apologies or explanation. A grotesque set up that I have reported to my bank and trading standards.”

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“I contacted fantastic services after they were recommended to me. I received a quote which I was happy with and accepted to then be told it was sent in error and a new one sent that was a lot higher They were not willing to discuss the week”

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“Be warned this is a dishonest company......have NOTHING to do with them.”

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“Fantastic Services is such a great company. They always arrive within the scheduled. They are quick and efficient and always in a positive and good mood. I'm working in my home office, and they are always done before I arrive. As a bonus, they treat our kitties with lots of love and respect! I recommend Fantastic Services to any homeowner.”

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“Georgi is a nice, hardworking and helpful guy. He cleaned my carpets yesterday. The result was great and the service was quick and organised well without wasting time. I am very happy with the service and would use it again and recommend, as well.”

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“I'm sharing this feedback from the recent cleaning of our office space in London. All of our office staff are thrilled with the high quality of cleaning we received. It helped a lot because all the workers feel comfortable in a cleaner atmosphere and transform it into greater productivity. The cleaning crew are incredibly nice. On top of all, Fantastic Services are very reasonably priced. Thank you, and we are looking forward to a long-lasting business relationship!”

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“I've had my windows cleaned by Fantastic Services for the past year and they've always been reliable, friendly and professional. I would not consider using another company for my windows. Highly recommended.”

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“I arranged an end of tenancy cleaning from fantastic Services, and it was fast, efficient, friendly. The workers that performed the job were very kind and helpful. I would 100% use their cleaning services again!”

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Fantastic Services is rated 4.4 based on 1,153 reviews