FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOUR PEOPLE ON THE PHONE WERE AWSOME ALTHOUGH UPS COMPLETELY SUCKS COFFE IS THE BEST AS ALWAYS”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 3 years ago

“I was a little upset with the time it took to mail out .Plus needed more frozen ice on it , It came to me with no ice on it.”

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Posted 3 years ago

“Delivery time was ok. Some Pie shells on bottom layer was broken on both orders. Over all a great product.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Not enough dry ice was used. Dry ice was outside of the styrofoam container instead of inside. Fish inside the styrofoam container was partially thawed.”

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Posted 3 years ago

“Gave only 4 stars as coffee is a bit expensive. Good service and fairly timely.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“I have only ordered the sweet cream cheese pretzels my son really loves them. The only problem is they are really expensive.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Good with delivering my orders on time. Needs improvement on showing what's in stock before making an order. I made an order and found out later that the product was not in stock. It was delayed twice. You should have an option to switch out to a similar product that can be delivered sooner instead postponed my order twice in two weeks.”

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Posted 3 years ago

“Finally found a place that had the cheese I remembered as a kid. It tastes just as I remembered. Just wished that the containers were larger but I guess the smaller ones will help it stay fresher and moister.”

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Posted 3 years ago

“Service is very good. Delivery is always as promised. I realize there is a recent spike in prices caused by inflation but it has escalated much more quickly than most other areas of the economy.”

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Posted 3 years ago

“Great service and quality products. Quick shipping”

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Posted 3 years ago

“Thanks for the good service”

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Posted 3 years ago

You’re very welcome! Thanks for the order!

Posted 3 years ago

“I have found the staff to be very professional and courteous”

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Posted 3 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 3 years ago

“great options, but the shipping cost is too high”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“There service provided was good - the price was excellent.”

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Posted 3 years ago

Thanks for the order!

Posted 3 years ago

“I ordered a specific type of plant based sausages that my supermarket stopped carrying, but FoodServiceDirect had them. I ordered a case and received them within 10 days(frozen). My only complaint was that the delivery person placed them outside the door without ringing the bell. Luckily my dog barked and I noticed them outside, as the delivery person drove away. If a box is frozen, it’s important to keep them at the correct temperature, and I was just fortunate to be home that day.”

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Posted 3 years ago

Thanks for the great feedback!

Posted 3 years ago

“Always recieve my products on or before the delivery date.”

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Posted 3 years ago

Thanks for the great feedback, we appreciate it!

Posted 3 years ago

“The were shipped frozen, arrived frozen and pies are good Thank you”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Great shipping and fast after product was received”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Thought the Chuck wagons would be individually sealed.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Timely good service easy to order prompt delivery”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews