FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give them a 5 if they would keep the stuffed sole fillets in stock.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Good products”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Hello again. I responded to this same request about the 04/26-27 time period. I don't know why you are asking again. So I'm repeating my original response below. Please note that NOBODY responded to the confusing comment about "zip codes". THAT would have meant more to me. Thank you again, K.J. ---------------------------------------------------------------------------------- Hello. As always, my purchase arrived in a timely fashion. However, the one issue that does arise (because it IS confusing) was the mating of the proper zip code for the "card billing address" verse the "residential shipping address". THIS is the weirdest thing I've ever run across and YOU are the ONLY company I've dealt with online that has this issue. I hope this eventually gets straightened out! Thank you for time, assistance and fantastic service. K.J.”

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Posted 3 years ago

“Easy to order online, however, the actual product is packaged poorly.”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“So many varieties of food and items to choose from.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“i would give a five but everytime I order cases of ribs. i ask for extra dry ice. my case/s get sent out on Thursday. they sit in an unfrigerated UPS warehouse for Saturday andSunday and get to me. partially thawed out and no dry ice. i never get extra. and I offer to pay for the dry ice. lets see how my next order does. thank you”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback. I do apologize for your order arriving to you partially thawed. We strive to get out customers their orders in perfect condition. I do understand not wanting your orders to sit in a warehouse for two days. I would suggest ordering frozen orders Thursday after 5pm and Friday before 11am EST. Doing this may limit the time your order is sitting over the weekend.

Posted 3 years ago

“Reliable and items arrived as described.”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“Love the fact that you sell to the public. Been using parkway for 50 years. Don't like anything else.”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“I liked the speed of the delivery but prices for shipping and taxes were too high”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“I like that I can buy large amount of some items that I like.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“good service great friendly helpful rep”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“They have a wonderful selection of products. They are a little expensive and the shipping is outrageous.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Fast service has things I can't get at the store it's a shame things go out of stock”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Happy with products ordered, even with a lost shipment. Resent without any questions! Thankyou”

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Posted 3 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 3 years ago

“Happy with the service and the quick delivery. Will be using your service again in the future. The price is a little higher than purchasing in the stores. That is the only reason I didn't give you 5 stars.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“While I appreciate that the powdered non dairy creamer was available, I need to order the liquid. I emailed Food Service Direct and never received a response regarding the availability of Rich’s Dairy Rich Non dairy coffee creamer.”

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Posted 3 years ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 3 years ago

“Your service is good but I would like to get my product a little faster thanks”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“I enjoy shopping at FoodServiceDirect because of their large selection of products in bulk. The reason I gave 4 of 5 start was because it takes several days to process and ship orders.”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“This was the only place where I could find Country Kitchen syrup. My daughter loves this product. The only downside was shipping was a little pricey. Fast delivery.”

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Posted 3 years ago

Thanks for the great feedback!

Posted 3 years ago

“Well package and came on time”

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Posted 3 years ago

Thanks for the great feedback!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews