FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection. The free shipping deals on unilever products are not to be missed. Some of the date are close, but the dried products are freeze dried. NOT an issue. KEEP watching for deals here. You will find them.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Very helpful to have food items shipped directly to my home, especially items which are not available in local stores.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Good product wish bigger oysters.”

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Posted 2 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 2 years ago

“Took a while but got my order and it was good”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“My BF loves the tornadoes-as does his son. The shipping is expensive!”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Great service, very lengthy shipping on my item, but overall got here on time👍”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Prices are a little high especially factoring in shipping, but when you can't find something you need locally, it's better to pay more than not be able to find it at all.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Meals we have tried are tasty and portions are good for women but not enough for men. There are no provisions made for unusual allergies, only the more common ones and ingredients on condiments are not listed. It is very easy and fast with only 5 minute prep time and is perfect for singles or two people. The oven is too small for more than two people but is versatile and does a good job cooking meals to exact doneness.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“I am very pleased with the prompt response to the issues around the shipping of my products. The outcome is very acceptable. Thank You; Naomi”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Ordered ten legs of lamb, they are great quality”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“The first delivery was not frozen and all melted but the second delivery was frozen.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Thank you for letting us make this right for you.

Posted 2 years ago

“I finally found someone who carries Heinz Apple Cider Vinegar with the Mother unfiltered. While they did respond to any questions I had, it took about a month to get the product. I will still deal with them as long as they carry this product. If they had shipped it sooner it's an easy 5/5”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are glad we could get these to you.

Posted 2 years ago

“Product arrived past best by date. Emailed them and sent pics. They refunded me. But item has since been out of stock. On notify list.”

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Posted 2 years ago

We apreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“Ghgthfrhhr Hyatt vryg”

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Posted 2 years ago

“Ordering easy, customer service was good, appreciate being able to get product.”

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Posted 2 years ago

“The only issue I have is the delivery service. Each time my delivery has been delayed for up to 3 days and items have come thawed our. And the Box on the inside is completely saturated and falling apart.”

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Posted 2 years ago

“Had what I wanted and was delivered in a timely manner.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Pretty good. When I ordered the juice got confirmation and shipped right away..when I ordered the Iceland water..not as good. Confirmations were slow or not at all and took 5 or more days to ship..once was canceled without informing me...”

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Posted 2 years ago

“The service was great. I ordered the impossible pork. The product arrived on time and still frozen, however the dry Ice made the packaging brittle and therefore cracked during shipping so that none of them were sealed anymore. I still used it as it was frozen. It didn’t look like it had thawed at anytime.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“I was thrilled to be able to order Boulart’s focaccia through FoodServiceDirect. The process of ordering was easy, and the product arrived fairly quickly. However, I was disappointed when the product arrived and found that the bread was not individually wrapped (as it is in stores.) I wish I would have known ahead of time.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews