FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered once it came back in stock, and the tea came quickly without any issues. I wish FSD would use brown paper to fill space in boxes rather than plastic bubble wrap.”

Helpful Report

Posted 1 year ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 1 year ago

“Ordered chicken strips because my regular supplier was out for a month due to factory issues and it's a main menu item. It was scary because I'd never ordered from this company before, and they were frozen strips and I needed them to arrive frozen. Shipping info was a little disconnected, but eventually they arrived in great condition, frozen solid, travelling 1000+ miles and a few days with UPS!”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Shipped quickly but I had five broken shells. Three were unusable. Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“I placed an order . It was processed on September 20, 2023. The order to date has not yet shipped. I am still waiting for my order to be delivered.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I took a look at your order and see that UPS has updated your order as delivered On Friday, September 29 at 12:28 P.M. Please if there ever is an issue with your order please feel free to reach out to our customer service team anytime, we would be happy to help.

Posted 1 year ago

“Products are wonderful, we have only most recently ordered items for breakfast sandwiches. The eggs are fantastic but many arrived fairly broken. Sausage patties we are very happy with but the order time was lengthy.”

Helpful Report

Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have. A member of our claims team will be contacting you directly to help you with your issue.

Posted 1 year ago

“I ordered the Minute Maid Soft Frozen Lemonade & Strawberry Lemonade. Items were delivered frozen. The Strawberry Lemonade was perfect but the Lemonade consistency was off. I'm not sure if it thawed previously and refrozen or what but it was disappointing. I was really looking forward to enjoying both.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority. Please reach out to our customer service team, we would be more than happy to assist you!

Posted 1 year ago

“I purchase few things periodically from this company. The only problem I face with one particular product is frozen cooked eggs, by the time they arrive more than half are broken to pieces. This company should consider a better packaging, overall I am Please with product and service. Thanks”

Helpful Report

Posted 1 year ago

“packing was good, just need to make offer of free shipping or minimal charge . Thank you.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Every time I receive my order I getting about 9-12 broken pieces”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“You have the product I wanted”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“The products arrived on time.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help. Thank you for letting us make this right for you.

Posted 1 year ago

“Good product”

Helpful Report

Posted 1 year ago

Thank you so much for the kind words! We appreciate it. See you soon.

Posted 1 year ago

“Handled back order satisfactorily once determination was made that order wasn't delivered in it's entirety”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“Only reason I gave 4 stars is because the website never showed when it was shipped or when to expect it. The popcorn did arrive within about 10 days with no problem. Would definitely order again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do see that your order shipped LTL. For LTL shipments we do see you a personal email with your orders tracking linked, please check your spam folder if you do not see it. Please feel free to reach out to our customer service team anytime for an order status. We would be happy to help.

Posted 1 year ago

“Fantastic job shipping me a case of a locally hard to find food product. My item was nice and cold even though it’s right in the middle of summer here in the south. My only knock was the price was a little high but not too much. Will definitely order from here again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“Needs faster shipping and better packing on frozen foods.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We offer expedited shipping on most of our products please feel free to reach out to our customer service we would be more than happy to assist you.

Posted 1 year ago

“I got 4 cases of chocolate Blue Bunny 4 oz cups on sale and the food cost $149. Thankful! Shipping and handling cost $50. Sent on dry ice in styro chests. The dry ice bags were empty, so I don't know how solid the ice cream was. The shipper delivered after the church staff had left for the day and I realize this is beyond your control. I got to the church within 45 min. and discovered our pastor was still there and had his son take the packages to the kitchen freezer.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“It was a little pricey but the delivery was pretty fast and packaged really well. I’ve used them quite a few times and so far haven’t had a single complaint. Highly recommend”

Helpful Report

Posted 2 years ago

Thank you so much for the recommendation! We appreciate your business

Posted 2 years ago

“Received my package in a timely manner, but the box was badly battered, I mean the box looked rough. But, thanks to the way you used cushioned material all jars arrived intact. You are the only place I can find these pickles Valsic orginal dill pickle. Always a happy customer”

Helpful Report

Posted 2 years ago

Thank you for the feedback! I am glad we could protect your pickles from harm.

Posted 2 years ago

“Product was great it just took a while to get them .Would order again.”

Helpful Report

Posted 2 years ago

Thank you for the review! We strive to get all orders shipped as quickly as possible and thank you for your patience while we fulfilled yours!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews