FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All in all, when it is time to buy rice (we eat a lot) or beans (rajma is delicious), FSD has always come through. However, with my latest purchase, I cannot say that the delivery (UPS) came through as well. We received the boxes in rather rough condition, and I'm guessing one of them was handled so roughly that it had some of the contents leaking out of the bag. I'm not sure why the packages were in so much worse condition than my previous orders, but holy heck, were they beat up. If UPS cannot care for the packages prior to and upon delivery, it may be time to switch shipping partners or allowing customers to choose their shipper. Also, they took an entire extra day delivering one package; it was on the truck and out for delivery all day, then disappeared and was requeued for the next day. Unacceptable, given that they came to our building twice. Further, we're in a pretty central spot where a lot of people and businesses are, so it should have been easier, not harder, to get our deliveries all here on time.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Pleased with the products and the condition they arrived. They were packaged well. I just with I could get them shipped to where I need them”

Helpful Report

Posted 3 years ago

“First time customer. Had a little trouble with my first order. But after contacting the company, everything was taken care of promptly. Thank you!”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 3 years ago

“My wife eats a lot of crackers. This will keep her stocked up for a while!”

Helpful Report

Posted 3 years ago

“Like that I can buy products in bulk but shipping seems high”

Helpful Report

Posted 3 years ago

“Order, 6 #10 cans of 6 in 1 ground tomato, was handled and delivered, quickly and as promised. My only complaint would be that, of the 6 cans, 3 had decent sized dents in the cans.”

Helpful Report

Posted 3 years ago

“So happy to find these muffins! Favorites of my adult children from their childhood. Each of the bags I’ve used so far has had a puncture in it, making it a little messy to get into the baking tins, but still happy with the product.”

Helpful Report

Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“My child LOVES the Benefit Bars. Occasionally, they get them for breakfast at school. He asked for these as a gift. Typically, I would not pay this price for a snack treat for him. I wish they were more affordable (so does my wallet)! Luckily for him, his wish list was short. His favorite are the Banana Chocolate Chip. These were not available so I purchased the Oatmeal Chocolate Chip ones. They arrived as expected. It was fun to use the dry ice too. Only problem was when I went to get it out of the cooler, the bag was open and chunks of dry ice came out.”

Helpful Report

Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“The product arrived frozen and is excellent”

Helpful Report

Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Exceptional products and easy website…”

Helpful Report

Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Service was good, delivery was fairly quick! I will use again to order my Duke’s mayonnaise! Thank you!”

Helpful Report

Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Some problem with items but is good.”

Helpful Report

Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Order was exactly what I wanted and packaged very well! Will order again!”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“This time I did not receive a notice about when will it delivered to my door.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“Cheesecakes we’re not wrapped properly.”

Helpful Report

Posted 3 years ago

“Received 1 item on time in great condition but communication from the company is nonexistent. I ordered 2 items and had to determine on my own as to why I didn't receive the 2nd item.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. Our records show you ordered a special order item. As the listing says these items take a little bit longer to ship out to you. Please reach out to our customer service team we would love to further assist you. Please email CustomerService@FoodServiceDirect.com!

Posted 3 years ago

“The order was sent in time but I found three boxes of cheerios destroyed, one of them was completely destroyed I could not resell it, two were damaged, I sent them for sale, I am waiting to see if I can sell them or they will be sent back to me.”

Helpful Report

Posted 3 years ago

“The front end of the system works fine. There is a problem with the tail end delivery system. We are not notified that the product has been delivered (NOT RINGING THE DOORBELL) causing potential spoilage.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are glad to hear you were still able to receive your package.

Posted 3 years ago

“I was pleased with the timing, delivery, and product. I would have given a 5 star but all 6 cans of cheese were dented. Two can had very large dents in them. The box they were packaged in was not damaged so the cans were packaged dented. It doesn't affect the product in the can, but it was interesting the cans were all dented before packaging. Not a big deal. Not a 5 star for that reason.”

Helpful Report

Posted 3 years ago

“YOUR PEOPLE ON THE PHONE WERE AWSOME ALTHOUGH UPS COMPLETELY SUCKS COFFE IS THE BEST AS ALWAYS”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews