FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was packed good with enough ice and insulation so that it remained refrigerated and arrived as scheduled. The price was higher than other places but the other places were out of stock or unavailable to me.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Price is good delivery time a little longer than expected 😋”

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Posted 3 years ago

“Great to find a source for Roots Açaí. Wish shipping was a bit quicker, but it did have to travel across the country.”

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Posted 3 years ago

“Good variety, not always the best prices.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“The gloves are what I anticipated. Not in love with the price but it's decently competitive these days since covid. Only giving 4 stars because the ship time was a bit later than expected and I've had probably 5 gloves per pack rip when applying them. Will order again.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“The bottom trays the cannolis shells were all broken I couldn’t use them for my customer she got 48 cannolis instead of 60”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“got what i needed!”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Thank you for the replacement box of frosting. I threw away half of the box because it was broken open and the bag had a hole in it . Both inside and outside boxes were spit open . Package had to have been thrown . I was on vacation when the replacement box was sent , thank goodness my husband got home that day to get it inside the house . I have a covered porch but they placed it at another door in the hot sun . It was delivered around 4:40 pm and my husband got home at 9 pm . Glad it had not rained yet . The world is a different place we live in now . Thank you for the replacement . Janet Farmer”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 3 years ago

“shipping coast way to high !!”

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Posted 3 years ago

“your products are great. however shipping is horrible. My shipment took so long to arrive that everything was completely thawed out. The shipment before was sent to somewhere in Texas instead of Wisconsin, and had to be resent.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 3 years ago

“Order arrived within scheduled date. A small issue with the bill, (mostly because of the long wait for the product to become available). Looking forward to doing business with you again.”

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Posted 3 years ago

Thanks for the great feedback!

Posted 3 years ago

“Many prices are prohibitive for me to order unless I'm getting something from the direct deals or clearance.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Everything was fine and packaging was excellent and the delivery was Swift.”

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Posted 3 years ago

“My shipment was delivered and my mother in law was very pleased with her order.”

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Posted 3 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 3 years ago

“Initially I was nervous because I work with dry ice and was concerned the shipment would arrive thawed. Customer service was attentive and the shipment arrived intact. Thank you.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Excellent service and drinks arrived in perfect condition as well as nice and cold! The only reason I gave 4 instead of 5 stars is that the price is extremely inflated, but since it's the only place I can find the drinks I order anyway.”

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Posted 3 years ago

We appreciate the feedback! Thank you for the order!

Posted 3 years ago

“Duck is/was excellent! Very prompt delivery, still frozen w dry ice. We put a case of these in our freezer, tried 2 the following day after delivery, very good, made our own duck sauce from numerous recipes on Google. A concern was shipment-would they still be ok? Called CS, was assured delivery would be timely with no issues. They were correct, will order again when we need to. Very professional staff. TY!”

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Posted 3 years ago

“Peach cobbler was good but when rec box was smashed where crust was broken not enough ice to keep cold until delivery overall good would order from you again”

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Posted 3 years ago

Hi Rita - So sorry to hear there was some damage with your shipment! If you ever have any issues with your orders please reach out and a member of our team will be happy to assist!

Posted 3 years ago

“Great service. Had to call to get shipment update though. That’s the only reason it’s 4 and not 5 stars.”

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Posted 3 years ago

Thank you for taking the time out of your day to leave us a review! We are sorry to hear you did not get the automated shipping notifications, that is certainly important information to have!

Posted 3 years ago

“I was very pleased with my first order from Food Direct. I was disappointed when I went to place my 2nd order and 4 of 8 items I needed were out of stock. However, I understand that all hotels, restaurants, etc...are ramping back up after being shut down. Food Direct did offer alternatives but they were higher priced.”

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Posted 3 years ago

Thank you for taking the time to leave us a review! There are some stock challenges with everyone opening back up, but we are super excited to have the Hospitality Industry thrive again!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews