FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are great. The only thing is by the time it gets here the ice packets aren’t even cold anymore. But the product is usually still good.”

Helpful Report

Posted 3 years ago

Hello - Thank you for taking the time to leave us a review. It's important to us that your order is always delivered at the proper temp. Looking at your order that should be 28° to 32°. If your order ever arrives outside of a safe temp please shoot us over an email and we will do everything we can to make it right for you.

Posted 3 years ago

“Excellent packaging”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 3 years ago

“Easy to order. Just wish there minimum purchase for no delivery fees was lower.”

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Posted 3 years ago

Thank you for the feedback! We are always looking for ways to bring our shipping costs down. Hopefully we can get the free shipping threshold lowered in the future.

Posted 3 years ago

“My last order was delivered in the middle of the day, when I was out. I didnt get an email telling me that it had shipped until after it was delivered, so it was sitting out in the hot summer Florida weather for almost 20 hours before I knew it was there to bring it inside. Maybe there is a chance to improve the notification process? Thank you!”

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Posted 3 years ago

Hello - Thank you so much for the feedback! We are actually doing text message notifications now for order delivery! This is supposed to sync up with UPS so you are notified within minutes of your order being dropped at your door :)

Posted 3 years ago

“good service...only wish I could have arranged for faster delivery”

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Posted 3 years ago

Thank you for the feedback! We are always looking for ways to speed up delivery times. Hopefully we can cut down the transit time to your location soon!

Posted 3 years ago

“Very high quality food and Food Service Direct caters to private individuals.”

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Posted 3 years ago

Hi Sean! Thank you so much for leaving us a review! We certainly appreciate you

Posted 3 years ago

“Size and taste were perfect. There were quite a few (>25%) that were broken, but was able to use them for other things. I will buy these again.”

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Posted 3 years ago

Hi Jeannette - I'm so sorry to hear there was some damage! Anytime there is an issue with your order please shoot us over an email. We would love the feedback so we can work on packaging, but also to make sure you are satisfied with your order.

Posted 3 years ago

“Our order was processed, shipped and delivered in great time! However, the account updates via email were not great. It seemed the updates on the account status where not accurate, behind actual timing. I received the order is processing update the day the items arrived, which, caused much concern the items would actually be late.”

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Posted 3 years ago

“The pastry cups were very well made , tasted great ,the only things stopping me from a 'VERY GOOD' rating was that 6 cups had a piece of pastry broken on the rim....it cud have been the fault of the delivery company. the 1st batch of treats l made was loved by the neighbours who tried the finished tarts that l made.... they are all elderly people who are hard to impress..... they all raved about them...... one other thing l had to ask(l sent you an email) if the ...cups had to be baked ....the response eventually came back as no.....Thks”

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Posted 3 years ago

“Only complaints are excessively high prices and no options to purchase smaller quantities.”

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Posted 3 years ago

“The product ordered was a good quality and cooked up very well, and had a very good flavor. The only problem I had with the order was, all the product was supposed to be frozen and 8-10 pieces of the fish was completely thawed out. I was under the idea my order would be completely frozen. In Texas, it is hot and I can't have food sitting on a truck thawed out. There was just a little piece of ice in box. Other than that everything was ok.”

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Posted 3 years ago

“Usually competitive prices, although typically one needs to buy in bulk.”

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Posted 3 years ago

“Great service reasonable speed of delivery order and forget it will be there”

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Posted 3 years ago

“The service is very good when handling a difficulty with the website ordering. But we won't be doing any more orders as our order page through my account won't allow me to make orders. so i do not want to call the office all the time to make and order. But the service was very good, and IT never fixed the controls on my page so that we could continue to buy stuff. Thank you”

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Posted 3 years ago

“20 perfectly pink tuna steaks exactly as ordered. The one downside was the estimated delivery date was off so it got delivered on a day I wasn't home and I had to have someone else grab it for me.”

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Posted 3 years ago

“Customer service was very nice and helpful. Timely delivery.”

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Posted 3 years ago

“Product and price is amazing”

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Posted 3 years ago

“As always the frozen scones were as promised. My family absolutely love these scones. The only issue was that it took longer than usual for the order to arrive and the tracking info was not updated. Because this was a frozen item I wanted to make sure I was home to put these right in the freezer.”

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Posted 3 years ago

“Ordering was very easy, delivery was fast.”

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Posted 3 years ago

“Pls show picture of lable of Naturally fresh dressing, sauces and dips. Showing bowl with sauce in it can be anything.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews