FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,739 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,739 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gelato I bought arrived fine but each container was very sticky and needed to be washed off.”

Helpful Report

Posted 4 years ago

“Got what i ordered. Only gripe i have is packaging an shipping. Being it is frozen i wish carriers would take a alittle better care because my package completely beat up an good thing it was a chilly day otherwise i would have had 30lbs of thawed shredded chicken on my porch when i got home.”

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Posted 4 years ago

“Two bulk bags of vegan sausage patties: one arrived melted and lost form. Had to be made into meatballs. Burgers and chikn filets arrived fine.”

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Posted 4 years ago

“I bought frozen onions and red bell peppers. While FoodServiceDirect was excellent, I wish these veggies did not have to come all the way from China. Is there any more locally available frozen vegetables? Thank you”

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Posted 4 years ago

“My order was well packed and still frozen when it arrived.”

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Posted 4 years ago

“I received the wrong chips but still good I wanted the olive oil without the sea salt”

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Posted 4 years ago

“Very good product. Delivery made while at work but packed well for the time of year that was still frozen when I got home”

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Posted 4 years ago

“Received the package in very good and satisfactory order.”

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Posted 4 years ago

“I love the product, but the order arrived in a poorly packaged box, which had been damaged in shipping. Fortunately, the milk was intact.”

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Posted 4 years ago

“Delivery was good, but there were numerous fish fillets that were broken in half upon opening and it makes it hard to cook when they are in small pieces.”

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Posted 4 years ago

“I like to purchase frozen dough and wish you stock more verity items. thank you The ppang”

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Posted 4 years ago

“The Kidney Beans I recently ordered, the cans all have a dent in them ? I wanted to tell you this! I am concerned with it being dented as far as the inside of the product?”

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Posted 4 years ago

“We love Impossible meat because our family consists of a combination of vegan, vegetarian, and flesh eaters. Impossible satisfies all. As the cook of the home, I can use just one source of protein to create one entree that satisfies everyone.”

Helpful Report

Posted 4 years ago

“I like FoodServuxe direct. We had no issues this time went quick and easy. When we had issues before there was quick and friendly resolve for us. As should be I wish all business would be that way. I will always use FoodServuce Direct thank you”

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Posted 4 years ago

“I love the Dr. Praeger Kale burgers. I wish they were individually wrapped, but I am very happy they always come well frozen and well packaged.”

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Posted 4 years ago

“Overall we are satisfied with the products we receive from FoodService and they are good with refunds for damaged products (which is happening less and less). I would give them 5 stars, but their shipping cost seems vs other food sources we use.”

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Posted 4 years ago

“Good packaging!”

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Posted 4 years ago

“Of course I love the product I order but always wonder why you don’t Mark box keep this side up, my package is always sitting up on side then when I open all boxes seem to be cracked and butter bars are all out of place. Can they pack box in side tighter? Other than that happy I can get the product and Thanks Next time I’ll get pictures or video.”

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Posted 4 years ago

“I thought that the case of 12 yogurts was a bit expensive but the yogurt was kept cold when delivered and the service was very good”

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Posted 4 years ago

“Enjoy the foods I order and the time for it to get to me is like only a week.”

Helpful Report

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,739 reviews