FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,749 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,749 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received package with in time frame quoted. Thanks”

Helpful Report

Posted 4 years ago

“Pleased with the price and delivery of case of Nitrile gloves purchased. The original delivery date was delayed, however I was notified with clear communication”

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Posted 4 years ago

“This is the best place to do your shopping. I love shopping here because you get the best of chicken, breakfast sausage, biscuits, etc, almost anything you need.”

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Posted 4 years ago

“So far I am very satisfied with the products that I have received from food direct services.”

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Posted 4 years ago

“The chocolate I ordered appeared to be in stock when I placed my order. Unfortunately, the product was out of stock but FoodServiceDirect emailed me promptly to let me know my shipment would be delayed and when the new ship date would be. Product arrived well packed and in an appropriately sized shipping container. Good prices on the products, good customer service, prompt shipping. I will be ordering again.”

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Posted 4 years ago

“I ordered 36 bars of butter. I only received 33 bars. FoodServiceDirect owes me a credit of approximately $10.00”

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Posted 4 years ago

“Prices are high”

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Posted 4 years ago

“I ordered the Walking Taco's . I ordered the Doritos, Tostitos, and the Fritos. Both the Tostitos and Fritos came in the correct packaging but not the Doritos. They came in a regular chip bag, not the Walking Taco logo . The Doritos in that packaging did not sell as well as the " Walking Taco" labled ones.”

Helpful Report

Posted 4 years ago

“Two of the sealed bags were opened a bit at the side seam of the package, it appeared to have happened in shipping or it’s just a faulty seal at the seam. ( Both packages were unsealed in the same place on the package) The meat did not appear to be bad but d/t the faulty seam I discarded it. I was a bit disappointed but Overall, I am happy with your product and service Your service was fast and a message sent to me, alerted me it was delivered and needed to be brought inside. Disregard the 1 star below, no customer service was used,Touched the screen in error.”

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Posted 4 years ago

“I ordered frozen items and received frozen. That is awesome I wished item was a little less expensive.”

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Posted 4 years ago

“The box the popcorn came in was really NOT the proper size nor strength for that 50# bag. Fortunately, nothing but the box was damaged.”

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Posted 4 years ago

“Good Service....👍”

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Posted 4 years ago

“I love to shop in bulk, food service direct is the Costco for perishable items. My only complaint is the outrageous spending limit they put on free shipping. $750 is a lot, especially for smaller businesses, maybe $150 something that may require at least 2 items for purchase.”

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Posted 4 years ago

“The shipping is pretty fast. Everything is pack very good temperature wise, the product quality varies of course just like everyone experiences. customer service is right on any problems right-away.”

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Posted 4 years ago

“The only place where I can find the desired item but both prices and shipping costs are high.”

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Posted 4 years ago

“All is great except shipping charges. If I make a double order, my shipping charges should decline from $18 for the 1st order to an additional $12 or $14 for the second order, NOT another $18. You would sell more.”

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Posted 4 years ago

“I haven’t received my answer sheet yet. It’s about 2 weeks now.”

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Posted 4 years ago

“Just a little slow on communication other wise all was 👍 good”

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Posted 4 years ago

“Fast shipping , Items are fresh and shipped in ice packs or dry ice. My only complaint is when viewing the items on line all ingredients are not available to view and carb count is not listed. wish free shipping for small businesses, group homes and just large family that want to share some cases was lowered to 300.00 or 400.00 instead of 750.00. All in all i love this company. Would like to give it a five star if the carb counts and all ingredients was part of the items listing.”

Helpful Report

Posted 4 years ago

“Good selection, and solid overall experience so far.”

Helpful Report

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,749 reviews